![\"\"](\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2024\/10\/19-3.jpg\")
<\/p>\n<\/p>\n
1 \uc18c\uac1c
\n2 \uc5f0\uad6c \ubc29\ubc95\ub860
\n3 \uc784\uc6d0 \uc694\uc57d<\/p>\n
4 \ud504\ub9ac\ubbf8\uc5c4 \uc778\uc0ac\uc774\ud2b8 (\ud398\uc774\uc9c0 \ubc88\ud638 – 57)
\n4.1 \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \ud50c\ub808\uc774\uc5b4\ub97c\uc704\ud55c \ub9e4\ub825\uc801\uc778 \uae30\ud68c
\n4.2 \ubd81\ubbf8 : \uacf5\uae09\uc790 \uc11c\ube44\uc2a4 \ubcc4 \uc758\ub8cc BPO \uc2dc\uc7a5
\n4.3 \uc0dd\uba85 \uacfc\ud559 \uc11c\ube44\uc2a4 \ubcc4 \uc758\ub8cc BPO \uc2dc\uc7a5 \uc810\uc720\uc728, 2024 \ub144 \ub300 2029 \ub144
\n4.4 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4 \uc2dc\uc7a5 \uc810\uc720\uc728, \uc720\ud615\ubcc4, 2024 \ub144 \ub300 2029 \ub144
\n4.5 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4 \uc2dc\uc7a5 \uc810\uc720\uc728, \uc720\ud615\ubcc4, 2024 \ub144 \ub300 2029 \ub144
\n4.6 \ub300\uc0c1 \uc9c0\uc5ed \ubcc4 \uc758\ub8cc BPO \uc2dc\uc7a5<\/p>\n
5 \uc2dc\uc7a5 \uac1c\uc694 (\ud398\uc774\uc9c0 \ubc88\ud638 – 61)
\n5.1 \uc18c\uac1c
\n5.2 \uc2dc\uc7a5 \uc5ed\ud559
\n5.2.1 \ub3d9\uc778
\n5.2.1.1 ICD-10 \ucf54\ub529 \ud45c\uc900 \ubc0f \uace7 \ucd9c\uc2dc \ub420 ICD-11 \ud45c\uc900\uc73c\ub85c\uc758 \uc804\ud658
\n5.2.1.2 \uc99d\uac00\ud558\ub294 \uc758\ub8cc \ube44\uc6a9 \uc808\uac10 \uc555\ub825
\n5.2.1.3 \uccad\uad6c \uc624\ub958\ub85c \uc778\ud55c \uc218\uc775 \uc190\uc2e4
\n5.2.1.4 \ud2c8\uc0c8 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694
\n5.2.1.5 \uad6c\uc870\ud654\ub41c \ud504\ub85c\uc138\uc2a4 \ubc0f \ubb38\uc11c\ud654 \ud544\uc694\uc131
\n5.2.1.6 \ucd5c\uc885 \uc0ac\uc6a9 \ubd80\ubb38\uc5d0 \ub300\ud55c \uc0ac\ub0b4 \uc804\ubb38\uc131 \ubd80\uc871
\n5.2.1.7 \uc81c\uc57d \ubc0f \ubc14\uc774\uc624 \uc81c\uc57d \uc0b0\uc5c5\uc5d0\uc11c \uc131\uc7a5\ud558\ub294 \uc544\uc6c3\uc18c\uc2f1
\n5.2.2 \uc81c\uc57d
\n5.2.2.1 \uc228\uaca8\uc9c4 \uc544\uc6c3\uc18c\uc2f1 \ube44\uc6a9
\n5.2.2.2 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131 \ubc0f \uc81c\uc5b4 \uc0c1\uc2e4\uacfc \uad00\ub828\ub41c \uc6b0\ub824
\n5.2.3 \uae30\ud68c
\n5.2.3.1 \uace0\uae09 \ub370\uc774\ud130 \ubd84\uc11d
\n5.2.3.2 \uc2e0\uc57d \ubc1c\uacac\uc744\uc704\ud55c \uc778\uacf5 \uc9c0\ub2a5 \uae30\ubc18 \ub3c4\uad6c\uc758 \ucc44\ud0dd \uc99d\uac00
\n5.2.4 \ub3c4\uc804 \uacfc\uc81c
\n5.2.4.1 \uba54\ub514\ucf00\uc774\ub4dc \uc11c\ube44\uc2a4\uc5d0\uc11c \ub370\uc774\ud130 \ucea1\ucc98 \ud504\ub85c\uc138\uc2a4\uc758 \ud55c\uacc4
\n5.2.4.2 \ub370\uc774\ud130 \ubcf4\uc548 \ubb38\uc81c
\n5.3 \uc544\uc6c3\uc18c\uc2f1 \uc811\uadfc \ubc29\uc2dd
\n5.3.1 \ubc88\ub4e4 \uc11c\ube44\uc2a4
\n5.3.2 \uc11c\ube44\uc2a4 \uc694\uae08
\n5.3.3 \uc720\uc5f0\ud55c \uacc4\uc57d
\n5.3.4 \ucd5c\uace0\uc758 \ud574\uc548
\n5.4 \uc544\uc6c3\uc18c\uc2f1 \ubaa8\ub378
\n5.4.1 \uba40\ud2f0 \uc18c\uc2f1
\n5.4.2 \ucea1 \ud2f0\ube0c \uc13c\ud130
\n5.4.3 \ud558\uc774\ube0c\ub9ac\ub4dc \uc81c\uacf5 \ubaa8\ub378
\n5.4.4 \uc120\ud638\ud558\ub294 \uacf5\uae09\uc790
\n5.4.5 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed
\n5.4.6 \uae00\ub85c\ubc8c \uc81c\uacf5 \ubaa8\ub378
\n5.5 \uc5c5\uacc4 \ub3d9\ud5a5
\n5.5.1 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158
\n5.5.2 \uc6d0\uaca9 \uc758\ub8cc \ubc0f \uc6d0\uaca9 \uc11c\ube44\uc2a4\uc758 \uc99d\uac00
\n5.5.3 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac(RCM)\uc5d0 \ub300\ud55c \uc9d1\uc911
\n5.6 \uae30\uc220 \ubd84\uc11d
\n5.6.1 \uc8fc\uc694 \uae30\uc220
\n5.6.1.1 \uc778\uacf5 \uc9c0\ub2a5 \ubc0f \uae30\uacc4 \ud559\uc2b5
\n5.6.1.2 \ub85c\ubd07 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654
\n5.6.1.3 \ud074\ub77c\uc6b0\ub4dc \ucef4\ud4e8\ud305
\n5.6.2 \ubcf4\uc644 \uae30\uc220
\n5.6.2.1 \uc6e8\uc5b4\ub7ec\ube14 \uc7a5\uce58 \ubc0f \uc6d0\uaca9 \ubaa8\ub2c8\ud130\ub9c1 \ub3c4\uad6c
\n5.6.2.2 \uc99d\uac15 \ud604\uc2e4 \ubc0f \uac00\uc0c1 \ud604\uc2e4
\n5.6.2.3 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc778\ud154\ub9ac\uc804\uc2a4
\n5.6.3 \uc778\uc811 \uae30\uc220
\n5.6.3.1 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)
\n5.6.3.2 \uc758\ub8cc \uc0ac\ubb3c \uc778\ud130\ub137
\n5.6.3.3 \ube14\ub85d\uccb4\uc778
\n5.7 \uacf5\uae09\ub9dd \ubd84\uc11d
\n5.8 \ud3ec\ud130\uc758 5\uac00\uc9c0 \ud798 \ubd84\uc11d
\n5.8.1 \uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611
\n5.8.2 \ub300\uccb4\ubb3c\uc758 \uc704\ud611
\n5.8.3 \uacf5\uae09\uc790\uc758 \ud611\uc0c1\ub825
\n5.8.4 \uad6c\ub9e4\uc790\uc758 \ud611\uc0c1\ub825
\n5.8.5 \uacbd\uc7c1 \uacbd\uc7c1\uc758 \uac15\ub3c4
\n5.9 \uaddc\uc81c \ud658\uacbd
\n5.9.1 \uaddc\uc81c \ubd84\uc11d
\n5.9.1.1 \ubd81\ubbf8
\n5.9.1.2 \uc720\ub7fd
\n5.9.1.3 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591
\n5.9.1.4 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74
\n5.9.1.5 \ub77c\ud2f4 \uc544\uba54\ub9ac\uce74
\n5.9.2 \uaddc\uc81c \uae30\uad00, \uc815\ubd80 \uae30\uad00 \ubc0f \uae30\ud0c0 \uc870\uc9c1
\n5.10 \ud2b9\ud5c8 \ubd84\uc11d
\n5.10.1 \ud2b9\ud5c8 \uacf5\uac1c \ub3d9\ud5a5
\n5.10.2 \uc778\uc0ac\uc774\ud2b8 \uad00\ud560\uad8c \ubc0f \uc0c1\uc704 \ucd9c\uc6d0\uc778 \ubd84\uc11d
\n5.11 \uac00\uaca9 \ubd84\uc11d
\n5.12 \uc8fc\uc694 \ucee8\ud37c\ub7f0\uc2a4 \ubc0f \uc774\ubca4\ud2b8
\n5.13 \uc8fc\uc694 \uc774\ud574\uad00\uacc4\uc790 \ubc0f \uad6c\ub9e4 \uae30\uc900
\n5.13.1 \uad6c\ub9e4 \uacfc\uc815\uc758 \uc8fc\uc694 \uc774\ud574\uad00\uacc4\uc790
\n5.13.2 \uad6c\ub9e4 \uae30\uc900
\n5.14 \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \ucda9\uc871\ub418\uc9c0 \uc54a\uc740 \uc694\uad6c \uc0ac\ud56d
\n5.15 \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uae30\ub300\uce58
\n5.16 \uc758\ub8cc BPO \uc2dc\uc7a5\uc5d0\uc11c\uc758 AI \ud1b5\ud569
\n5.17 \uc0dd\ud0dc\uacc4 \ubd84\uc11d
\n5.18 \uc0ac\ub840 \uc5f0\uad6c \ubd84\uc11d
\n5.18.1 \uc0ac\ub840 \uc5f0\uad6c 1
\n5.18.2 \uc0ac\ub840 \uc5f0\uad6c 2
\n5.18.3 \uc0ac\ub840 \uc5f0\uad6c 3
\n5.19 \uc778\uc811 \uc2dc\uc7a5 \ubd84\uc11d
\n5.19.1 \uc758\ub8cc \uc9c0\ubd88 \uc790 \uc11c\ube44\uc2a4 \uc2dc\uc7a5
\n5.2 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5: \ud22c\uc790 \ubc0f \uc790\uae08 \uc870\ub2ec \uc2dc\ub098\ub9ac\uc624<\/p>\n
6 \uc0dd\uba85 \uacfc\ud559 \uc11c\ube44\uc2a4 \ubcc4 \uc758\ub8cc BPO \uc2dc\uc7a5 (\ud398\uc774\uc9c0 \ubc88\ud638 – 105)
\n6.1 \uc18c\uac1c
\n6.2 \uc81c\uc870
\n6.2.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30 \uc704\ud574 \uc804\uccb4 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud574\uc57c \ud560 \ud544\uc694\uc131 \uc99d\uac00
\n6.3 \uc5f0\uad6c \uac1c\ubc1c (R&D)
\n6.3.1 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30 \uc704\ud574 \uc804\ubb38 \uc5f0\uad6c \ubc0f \uac1c\ubc1c \uc11c\ube44\uc2a4 \uc81c\uacf5 \uc5c5\uccb4\uc5d0 \ub300\ud55c \uc218\uc694 \uc99d\uac00
\n6.4 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4
\n6.4.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \uad00\ub9ac \ud6a8\uc728\uc131\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \uc99d\uac00
\n6.4.2 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4
\n6.4.2.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \uc804\ub7b5\uc801 \ub9c8\ucf00\ud305 \ubc0f \uace0\uac1d \ucc38\uc5ec\uc5d0 \ub300\ud55c \uc218\uc694 \uc99d\uac00
\n6.4.2.2 \ubd84\uc11d
\n6.4.2.2.1 \uace0\uac1d \ub300\uba74 \uae30\ub2a5 \uac1c\uc120 \ubc0f \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \uc704\ud5d8 \ucd5c\uc18c\ud654
\n6.4.2.3 \ub9c8\ucf00\ud305
\n6.4.2.3.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \ud575\uc2ec \uae30\ub2a5\uc5d0 \ub300\ud55c \uc9d1\uc911 \uac15\ud654
\n6.4.2.4 \uc5f0\uad6c
\n6.4.2.4.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \uc544\uc6c3\uc18c\uc2f1 \uc5f0\uad6c \ud65c\ub3d9\uc5d0 \ub300\ud55c \uc9d1\uc911 \uc99d\uac00
\n6.4.2.5 \uc608\uce21
\n6.4.2.5.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \uc18c\ube44\uc790\uc758 \uae09\uc18d\ud55c \uae30\uc220 \ubc1c\uc804\uacfc \ubcc0\ud654
\n6.4.2.6 \uc131\uacfc\ubcf4\uace0
\n6.4.2.6.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4 \ud560 \uc804\ubb38 \uacf5\uae09 \uc5c5\uccb4\uc758 \uac00\uc6a9\uc131
\n6.4.3 \uacf5\uae09\ub9dd \uad00\ub9ac \ubc0f \ubb3c\ub958
\n6.4.3.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \ube44\uc6a9 \ud6a8\uc728\uc801\uc774\uace0 \ud601\uc2e0\uc801\uc778 \uacf5\uae09\ub9dd \uc194\ub8e8\uc158
\n6.4.4 \uae30\ud0c0 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4<\/p>\n
7 \uc758\ub8cc BPO \uc2dc\uc7a5, \uc9c0\ubd88 \uc11c\ube44\uc2a4 \ubcc4 (\ud398\uc774\uc9c0 \ubc88\ud638 – 135)
\n7.1 \uc18c\uac1c
\n7.2 \ud074\ub808\uc784 \uad00\ub9ac \uc11c\ube44\uc2a4
\n7.2.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30 \uc704\ud574 \ud6a8\uc728\uc801\uc774\uace0 \uc815\ud655\ud558\uba70 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \ud074\ub808\uc784 \uad00\ub9ac\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \uc99d\uac00
\n7.2.2 \ud074\ub808\uc784 \uc2ec\uc0ac \uc11c\ube44\uc2a4
\n7.2.2.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \ud655\uc7a5 \uc131 \ubc0f \uc720\uc5f0\uc131
\n7.2.3 \ud074\ub808\uc784 \uc815\uc0b0 \uc11c\ube44\uc2a4
\n7.2.3.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \uac04\uc18c\ud654 \ub41c \uacb0\uc81c \ud504\ub85c\uc138\uc2a4
\n7.2.4 \uc815\ubcf4 \uad00\ub9ac \uc11c\ube44\uc2a4
\n7.2.4.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \uc804\ubb38 \uc9c0\uc2dd\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \uc99d\uac00
\n7.2.5 \ud074\ub808\uc784 \uac00\uaca9 \uc7ac\uc870\uc815
\n7.2.5.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \ube44\uc6a9 \uc808\uac10 \ubc0f \uc11c\ube44\uc2a4 \ud488\uc9c8 \ud5a5\uc0c1
\n7.2.6 \ud074\ub808\uc784 \uc870\uc0ac \uc11c\ube44\uc2a4
\n7.2.6.1 \uc2dc\uc7a5 \ud65c\uc131\ud654\ub97c\uc704\ud55c \uc0ac\uae30 \ud0d0\uc9c0 \ubc0f \ubcf5\uad6c \uac15\ud654
\n7.2.7 \ud074\ub808\uc784 \uc778\ub371\uc2f1 \uc11c\ube44\uc2a4
\n7.2.7.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \uc704\ud5d8 \uc644\ud654 \ubc0f \uaddc\uc815 \uc900\uc218
\n7.2.8 \uc0ac\uae30 \ud0d0\uc9c0 \ubc0f \uad00\ub9ac \uc11c\ube44\uc2a4
\n7.2.8.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \uc18c\uc15c \ub124\ud2b8\uc6cc\ud06c \ubd84\uc11d\uc5d0 \ub300\ud55c \uc218\uc694 \uc99d\uac00
\n7.3 \ud1b5\ud569 \ud504\ub7f0\ud2b8\uc5d4\ub4dc \uc11c\ube44\uc2a4 \ubc0f \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601
\n7.3.1 \uac04\uc811\ube44 \uc808\uac10 \ubc0f \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \ud6a8\uc728\uc131 \ud5a5\uc0c1
\n7.4 \ud68c\uc6d0 \uad00\ub9ac
\n7.4.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \ube44\uc6a9 \ud6a8\uc728\uc131 \ubc0f \uc6b4\uc601 \ud6a8\uc728\uc131
\n7.5 \uc81c\ud488 \uac1c\ubc1c \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc778\uc218(PDBA)
\n7.5.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30 \uc704\ud574 \uace0\uac1d \ucc38\uc5ec \ubc0f \uc720\uc9c0\uc5d0 \ub300\ud55c \ucd08\uc810 \uc99d\uac00
\n7.6 \uacf5\uae09\uc790 \uad00\ub9ac
\n7.6.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \ud074\ub808\uc784 \uc790\ub3d9 \ud310\uc815 \ube44\uc728 \uac1c\uc120
\n7.7 \ucf00\uc5b4 \uad00\ub9ac
\n7.7.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30 \uc704\ud574 \ud658\uc790 \ub9cc\uc871\ub3c4\uc640 \uacb0\uacfc\uc5d0 \ub300\ud55c \uac15\uc870 \uc99d\uac00
\n7.8 \uccad\uad6c \ubc0f \uacc4\uc815 \uad00\ub9ac \uc11c\ube44\uc2a4
\n7.8.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \uccad\uad6c \uc815\ud655\uc131 \ubc0f \ud6a8\uc728\uc131 \ud5a5\uc0c1
\n7.9 \uc2dc\uac04 \uc11c\ube44\uc2a4
\n7.9.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \uc778\uc7ac \uad00\ub9ac \ubc0f \uc778\ub825 \ubd84\uc11d\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \uc99d\uac00<\/p>\n
8 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4 \uc11c\ube44\uc2a4\ubcc4 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 (174\ud398\uc774\uc9c0)
\n8.1 \uc18c\uac1c
\n8.2 \uc218\uc775\uc8fc\uae30 \uad00\ub9ac
\n8.2.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30 \uc704\ud574 \uc758\ub8cc \uccad\uad6c \ubc0f \uc758\ub8cc \ucf54\ub529\uc758 \uc544\uc6c3\uc18c\uc2f1 \uc99d\uac00
\n8.3 \ud658\uc790 \ub4f1\ub85d
\n8.3.1 \uc2dc\uc7a5 \ud65c\uc131\ud654\ub97c\uc704\ud55c \uccad\uad6c \uac70\ubd80 \ubc0f \uc9c0\ubd88 \uc9c0\uc5f0 \uc99d\uac00
\n8.4 \ud658\uc790 \uad00\ub9ac
\n8.4.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30 \uc704\ud574 \ud658\uc790 \uc0c1\ud638 \uc791\uc6a9 \ubc0f \uce58\ub8cc \uc870\uc815\uc758 \ud6a8\uc728\uc801\uc778 \uad00\ub9ac\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \uc99d\uac00
\n8.4.2 \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158
\n8.4.2.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \ud6a8\uc728\uc131 \ubc0f \uc0dd\uc0b0\uc131 \ud5a5\uc0c1
\n8.4.3 \uc7a5\uce58 \ubaa8\ub2c8\ud130\ub9c1
\n8.4.3.1 \uc2dc\uc7a5 \ucd94\uc9c4\uc744\uc704\ud55c \uc608\uce21 \ubd84\uc11d \ucc44\ud0dd \uc99d\uac00
\n8.4.4 \uc758\ub8cc \uc601\uc0c1
\n8.4.4.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\uae30\uc704\ud55c \uace0\uae09 \uc758\ub8cc \uce58\ub8cc\uc5d0 \ub300\ud55c \ud544\uc694\uc131 \uc99d\uac00<\/p>\n
9 \uc758\ub8cc BPO \uc2dc\uc7a5, \uc9c0\uc5ed\ubcc4 (\ud398\uc774\uc9c0 \ubc88\ud638 – 194)
\n9.1 \uc18c\uc2a4 \uc9c0\ub9ac
\n9.1.1 \ubd81\ubbf8
\n9.1.1.1 \ubbf8\uad6d\uc740 \uc758\ub8cc BPO \uc11c\ube44\uc2a4\uc758 \ucd5c\ub300 \uc18c\uc2a4 \uc9c0\uc5ed\uc73c\ub85c \ub0a8\uc544 \uc788\uc2b5\ub2c8\ub2e4.
\n9.1.2 \uc720\ub7fd
\n9.1.2.1 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \ucd09\uc9c4\ud558\uae30 \uc704\ud574 \uc758\ub8cc \uc0ac\uae30 \ubc1c\uc0dd\ub960\uc744 \uc904\uc5ec\uc57c \ud568
\n9.1.3 \uae30\ud0c0 \uc9c0\uc5ed
\n9.1.3.1 \uc911\uc559 \uc9d1\uc911\uc2dd \uc758\ub8cc \uc2dc\uc2a4\ud15c \ubd80\uc871 \ubc0f \uc131\uc7a5 \uae30\ud68c \ucc3d\ucd9c\uc744\uc704\ud55c \ub0ae\uc740 \uc758\ub8cc \uc9c0\ucd9c
\n9.2 \ub300\uc0c1 \uc9c0\uc5ed
\n9.2.1 \uc778\ub3c4
\n9.2.1.1 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc544\uc6c3\uc18c\uc2f1\uc744\uc704\ud55c \uac00\uc7a5 \ud070 \uc120\ud0dd \ubaa9\uc801\uc9c0
\n9.2.2 \ubbf8\uad6d
\n9.2.2.1 \ubbf8\uad6d\uc5d0\uc11c \ucef4\ud4e8\ud130 \uc9c0\uc6d0 RCM \ucf54\ub529 \uc2dc\uc2a4\ud15c \ucc44\ud0dd \uc99d\uac00
\n9.2.3 \ubd88\uac00\ub9ac\uc544 \ubc0f \uae30\ud0c0 EU \uad6d\uac00
\n9.2.3.1 \ubd88\uac00\ub9ac\uc544, \ub0a8\ub3d9\ubd80 \uc720\ub7fd\uc758 \uc120\ub3c4\uc801 \uc778 \uc544\uc6c3\uc18c\uc2f1 \ubaa9\uc801\uc9c0
\n9.2.4 \ud544\ub9ac\ud540
\n9.2.4.1 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc544\uc6c3\uc18c\uc2f1\uc744\uc704\ud55c \ub9e4\ub825\uc801\uc778 \uc635\uc158 \uc81c\uacf5
\n9.2.5 \uc911\uad6d
\n9.2.5.1 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc544\uc6c3\uc18c\uc2f1\uc744\uc704\ud55c \uc720\ub9dd\ud55c \ubaa9\uc801\uc9c0
\n9.2.6 \ube0c\ub77c\uc9c8
\n9.2.6.1 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\ub294 \uc0dd\uba85 \uacfc\ud559 \ubd80\ubb38\uc758 \uc2e0\ud765 \uc81c\uc870 \ud5c8\ube0c
\n9.2.7 \uc0ac\uc6b0\ub514 \uc544\ub77c\ube44\uc544 \uc655\uad6d
\n9.2.7.1 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc9c0\uc6d0\ud558\uae30\uc704\ud55c \uc870\uc9c1\ud654 \ub41c \uc784\uc0c1 \uc5f0\uad6c \uc11c\ube44\uc2a4
\n9.2.8 \ub098\uba38\uc9c0 \uc138\uacc4
\n9.2.8.1 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc758\ub8cc \uc2dc\uc2a4\ud15c \ud604\ub300\ud654\uc5d0 \ub300\ud55c \ud22c\uc790 \uc99d\uac00<\/p>\n
10 \uacbd\uc7c1 \ud658\uacbd (\ud398\uc774\uc9c0 \ubc88\ud638 – 265)
\n10.1 \uac1c\uc694
\n10.2 \uc8fc\uc694 \ud50c\ub808\uc774\uc5b4 \uc804\ub7b5 \/ \uc2b9\ub9ac \ud560 \uad8c\ub9ac
\n10.3 \uc218\uc775 \ubd84\uc11d
\n10.4 \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d
\n10.4.1 \uc8fc\uc694 \uc2dc\uc7a5 \ud50c\ub808\uc774\uc5b4 \uc21c\uc704
\n10.4.2 \uc758\ub8cc BPO \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d
\n10.5 \uc758\ub8cc \uc11c\ube44\uc2a4 \uacf5\uae09 \uc5c5\uccb4\uc758 \uac00\uce58 \ud3c9\uac00 \ubc0f \uc7ac\ubb34 \uc9c0\ud45c
\n10.6 \ud68c\uc0ac \ud3c9\uac00 \ub9e4\ud2b8\ub9ad\uc2a4 : \uc8fc\uc694 \uc5c5\uccb4, 2023 \ub144
\n10.6.1 \uc2a4\ud0c0
\n10.6.2 \uc2e0\ud765 \ub9ac\ub354
\n10.6.3 \ud37c\ubca0\uc774\uc2dc\ube0c \ud50c\ub808\uc774\uc5b4
\n10.6.4 \ucc38\uac00\uc790
\n10.6.5 \ud68c\uc0ac \ubc1c\uc790\uad6d : \uc8fc\uc694 \uc5c5\uccb4, 2023 \ub144
\n10.7 \ud68c\uc0ac \ud3c9\uac00 \ub9e4\ud2b8\ub9ad\uc2a4 : \uc2a4\ud0c0\ud2b8 \uc5c5 \/ SME, 2023 \ub144
\n10.7.1 \uc9c4\ubcf4\uc801 \uc778 \uae30\uc5c5
\n10.7.2 \uc5ed\ub3d9\uc801 \uc778 \uae30\uc5c5
\n10.7.3 \ubc18\uc751 \ud615 \uae30\uc5c5
\n10.7.4 \uc2dc\uc791 \ube14\ub85d
\n10.7.5 \uacbd\uc7c1 \ubca4\uce58\ub9c8\ud0b9
\n10.7.5.1 \uc8fc\uc694 \uc2a4\ud0c0\ud2b8 \uc5c5 \/ \uc911\uc18c\uae30\uc5c5\uc758 \uc0c1\uc138 \ubaa9\ub85d
\n10.7.5.2 \uc8fc\uc694 \uc2a4\ud0c0\ud2b8 \uc5c5 \/ \uc911\uc18c\uae30\uc5c5\uc758 \uacbd\uc7c1 \ubca4\uce58\ub9c8\ud0b9
\n10.8 \uacbd\uc7c1 \uc2dc\ub098\ub9ac\uc624
\n10.8.1 \uc81c\ud488 \ucd9c\uc2dc
\n10.8.2 \uac70\ub798
\n10.8.3 \ud655\uc7a5
\n10.8.4 \uae30\ud0c0 \uac1c\ubc1c
\n10.9 \ube0c\ub79c\ub4dc \/ \uc81c\ud488 \ube44\uad50 \ubd84\uc11d<\/p>\n
11 \ud68c\uc0ac \ud504\ub85c\ud544 (\ud398\uc774\uc9c0 \ubc88\ud638 – 295)<\/p>\n","protected":false},"excerpt":{"rendered":"
\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \uaddc\ubaa8, \uc810\uc720\uc728 \ubc0f \ub3d9\ud5a5
\n\uc804 \uc138\uacc4 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc740 2024\ub144 3,953\uc5b5 \ub2ec\ub7ec\uc5d0\uc11c 2029\ub144 6,266\uc5b5 \ub2ec\ub7ec\ub85c 9.7%\uc758 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960\ub85c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc131\uc7a5\uc740 \uc81c\uc57d \ubc0f \ubc14\uc774\uc624 \uc81c\uc57d \uc0b0\uc5c5\uc758 \uc544\uc6c3\uc18c\uc2f1 \uc99d\uac00\uc640 \uc758\ub8cc \ube44\uc6a9 \uc808\uac10\uc5d0 \ub300\ud55c \uc555\ubc15\uc5d0 \uc758\ud574 \uc8fc\ub3c4\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc8fc\uc694 \ud2b8\ub80c\ub4dc\uc5d0\ub294 \uace0\uae09 \ub370\uc774\ud130 \ubd84\uc11d\uc758 \ud65c\uc6a9\uc774 \ud3ec\ud568\ub418\uc9c0\ub9cc, \uc228\uaca8\uc9c4 \uc544\uc6c3\uc18c\uc2f1 \ube44\uc6a9\uc774 \uc0c1\ub2f9\ud55c \uacfc\uc81c\ub97c \uc81c\uae30\ud569\ub2c8\ub2e4. \uc2dc\uc7a5\uc740 \ud658\uc790 \uce58\ub8cc\uc5d0\uc11c \uac00\uc7a5 \ud070 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud558\ub294 \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158\uacfc \uccad\uad6c \uad00\ub9ac \ubd80\ubb38\uc744 \uc9c0\ubc30\ud558\ub294 \uccad\uad6c \uc2ec\uc0ac \ub4f1 \ub2e4\uc591\ud55c \uc11c\ube44\uc2a4\ub85c \uc138\ubd84\ud654\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \ubd80\ubb38\uc740 \ube44\uc784\uc0c1 \uc0dd\uba85\uacfc\ud559 \uc11c\ube44\uc2a4\ub97c \uc8fc\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubd81\ubbf8\ub294 \uc804\uc790 \uac74\uac15 \uae30\ub85d\uc758 \uad11\ubc94\uc704\ud55c \ucc44\ud0dd\uacfc \uc5c4\uaca9\ud55c \uaddc\uc81c \uc694\uad6c \uc0ac\ud56d\uc73c\ub85c \uc778\ud574 \uac00\uc7a5 \ud070 \uc18c\uc2a4 \uc9c0\uc5ed\uc785\ub2c8\ub2e4. \uc8fc\uc694 \uc5c5\uccb4\ub85c\ub294 \ubbf8\uad6d, \uc778\ub3c4, \uc77c\ubcf8, \uc720\ub7fd\uc758 Accenture, Cognizant, Tata Consultancy Services, Xerox, WNS, Omega Healthcare, R1 RCM, Invensis Technologies \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc2dc\uc7a5\uc758 \ud3ec\uad04\uc801\uc778 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc740 AI \ubc0f \uc790\ub3d9\ud654\uc640 \uac19\uc740 \uae30\uc220 \ubc1c\uc804\uc744 \ud65c\uc6a9\ud558\uc5ec \ud6a8\uc728\uc131\uacfc \ube44\uc6a9 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uac00 \ud658\uc790 \uce58\ub8cc\uc5d0 \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n
\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \ub3d9\ud5a5
\n\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5<\/p>\n
\uc5f0\uad6c\uc5d0 \uace0\ub824\ub41c \uac00\uc815\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\ub824\uba74 \ubb34\ub8cc \uc0d8\ud50c \ubcf4\uace0\uc11c\ub97c \uc694\uccad\ud558\uc138\uc694.<\/p>\n
\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5<\/p>\n
\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \uc5ed\ud559
\n\ub3d9\uc778: \uc99d\uac00\ud558\ub294 \uc758\ub8cc \ube44\uc6a9 \uc808\uac10 \uc555\ub825
\n\uc758\ub8cc \ube44\uc6a9 \uc0c1\uc2b9\uc5d0 \ub300\ud55c \uc555\ubc15\uc740 \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \uc131\uc7a5\uc5d0 \uc911\uc694\ud55c \uc6d0\ub3d9\ub825\uc785\ub2c8\ub2e4. \uc758\ub8cc \ube44\uc6a9\uc774 \uacc4\uc18d \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uc870\uc9c1\uc740 \uc774\ub7ec\ud55c \ube44\uc6a9\uc744 \uad00\ub9ac\ud558\uace0 \uc808\uac10\ud560 \ubc29\ubc95\uc744 \ucc3e\uc544\uc57c \ud55c\ub2e4\ub294 \uc555\ubc15\uc744 \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc758\ub8cc\ube44 \uccad\uad6c, \uccad\uad6c \ucc98\ub9ac, \uae30\ud0c0 \uad00\ub9ac \uc5c5\ubb34 \ub4f1 \ub2e4\uc591\ud55c \ube44\ud575\uc2ec \uae30\ub2a5\uc744 \uc804\ubb38 BPO \uc81c\uacf5\uc5c5\uccb4\uc5d0 \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \uac83\uc774 \ud6a8\uacfc\uc801\uc778 \uc194\ub8e8\uc158\uc73c\ub85c \ub5a0\uc624\ub974\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6c3\uc18c\uc2f1\uc744 \ud1b5\ud574 \uc758\ub8cc \uae30\uc5c5\uc740 \ub9ac\uc18c\uc2a4 \uad00\ub9ac, \uc778\uac74\ube44, \ubb3c\ub9ac\uc801 \uacf5\uac04\uc5d0 \ub300\ud55c \uc9c0\ucd9c\uc744 \uc904\uc784\uc73c\ub85c\uc368 \uc0c1\ub2f9\ud55c \ube44\uc6a9 \uc808\uac10\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. BPO \uc81c\uacf5\uc5c5\uccb4\ub294 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc758\ub8cc \uae30\uad00\uc774 \ud658\uc790 \uce58\ub8cc \ubc0f \uc784\uc0c1 \ud601\uc2e0\uacfc \uac19\uc740 \ud575\uc2ec \ud65c\ub3d9\uc5d0 \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \ud574\uc678 \uc544\uc6c3\uc18c\uc2f1\uc740 \ub2e4\ub978 \uc9c0\uc5ed\uc758 \uc778\uac74\ube44\uac00 \uc800\ub834\ud558\uae30 \ub54c\ubb38\uc5d0 \uc774\ub7ec\ud55c \ube44\uc6a9 \uc808\uac10 \ud6a8\uacfc\ub97c \ub354\uc6b1 \uc99d\ud3ed\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc804\ub7b5\uc801 \uc6c0\uc9c1\uc784\uc740 \uc99d\uac00\ud558\ub294 \uc758\ub8cc \ube44\uc6a9\uc744 \uad00\ub9ac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uac00 \ub192\uc740 \uc218\uc900\uc758 \uc11c\ube44\uc2a4 \ubc0f \uaddc\uc815 \uc900\uc218\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc758\ub8cc \ube44\uc6a9 \uc808\uac10\uc758 \ud544\uc694\uc131\uc740 BPO \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\ub97c \ud06c\uac8c \uc99d\uac00\uc2dc\ucf1c \uacbd\uc7c1\uc774 \uce58\uc5f4\ud574\uc9c0\uace0 \uc7ac\uc815\uc801\uc73c\ub85c \uc81c\uc57d\uc774 \ub9ce\uc740 \ud658\uacbd\uc5d0\uc11c \uc870\uc9c1\uc774 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc774\uace0 \ube44\uc6a9 \ud6a8\uacfc\uc801\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uac8c \ud568\uc73c\ub85c\uc368 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uacac\uc778\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n
\uc81c\uc57d: \uc228\uaca8\uc9c4 \uc544\uc6c3\uc18c\uc2f1 \ube44\uc6a9
\n\uc228\uaca8\uc9c4 \uc544\uc6c3\uc18c\uc2f1 \ube44\uc6a9\uc740 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc758 \uc8fc\uc694 \uc81c\uc57d \uc694\uc778\uc785\ub2c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\uc774 \uc0c1\ub2f9\ud55c \ube44\uc6a9 \uc808\uac10\uc744 \uae30\ub300\ud558\uba70 \uc544\uc6c3\uc18c\uc2f1 \uacc4\uc57d\uc744 \uccb4\uacb0\ud558\uc9c0\ub9cc, \ubd80\uc801\uc808\ud55c \uacc4\ud68d\uacfc \uc7ac\uc815 \ubc30\ubd84\uc73c\ub85c \uc778\ud574 \uc774\ub7ec\ud55c \uc774\uc810\uc774 \ud6fc\uc190\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00 \ubc0f \uc120\uc815\ubd80\ud130 \uc2dc\uc791\ud558\uc5ec \uc544\uc6c3\uc18c\uc2f1 \ud504\ub85c\uc138\uc2a4\uc758 \uc5ec\ub7ec \ub2e8\uacc4\uc5d0\uc11c \uc608\uc0c1\uce58 \ubabb\ud55c \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\uc5d0\uc11c\ub294 \uc801\ud569\ud55c \ud30c\ud2b8\ub108\ub97c \ucc3e\ub294 \ub370 \uc0c1\ub2f9\ud55c \uc2dc\uac04\uacfc \ub9ac\uc18c\uc2a4\uac00 \uc18c\uc694\ub418\ub294\ub370, \ub9ce\uc740 \uae30\uc5c5\uc774 \uc774\ub97c \ucda9\ubd84\ud788 \uc608\uce21\ud558\uc9c0 \ubabb\ud569\ub2c8\ub2e4. \ub610\ud55c \uc624\ud504\uc1fc\uc5b4 \uacc4\uc57d\uc744 \uad00\ub9ac\ud558\uace0 \ud504\ub85c\uc138\uc2a4\ub97c \uc678\ubd80 \uacf5\uae09\uc5c5\uccb4\ub85c \uc804\ud658\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ud2b9\ud788 \uc804\ud658\uc774 \uc6d0\ud65c\ud558\uc9c0 \uc54a\uac70\ub098 \uad11\ubc94\uc704\ud55c \uad50\uc721\uacfc \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \uacbd\uc6b0 \uc608\uc0c1\uce58 \ubabb\ud55c \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubbfc\uac10\ud55c \uc758\ub8cc \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uae30 \uc704\ud55c \ubcf4\uc548 \uc870\uce58\ub97c \uac15\ud654\ud558\uace0 \uc774\uc9c1 \uc9c1\uc6d0\uc758 \ud1f4\uc9c1\uae08 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba74 \uc774\ub7ec\ud55c \uc228\uaca8\uc9c4 \ube44\uc6a9\uc774 \ub354\uc6b1 \ub298\uc5b4\ub0a9\ub2c8\ub2e4. \uc138\uc2ec\ud55c \uc7ac\ubb34 \uacc4\ud68d\uacfc \ubaa8\ub4e0 \uc7a0\uc7ac\uc801 \ube44\uc6a9\uc744 \uc885\ud569\uc801\uc73c\ub85c \ud30c\uc545\ud558\uc9c0 \uc54a\uc73c\uba74 \uc544\uc6c3\uc18c\uc2f1\uc758 \uc2e4\uc81c \ube44\uc6a9\uc774 \uc608\uc0c1\ub418\ub294 \uc808\uac10 \ud6a8\uacfc\ubcf4\ub2e4 \ub354 \ud074 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc228\uaca8\uc9c4 \ube44\uc6a9\uc740 \uc544\uc6c3\uc18c\uc2f1\uc744 \ud1b5\ud574 \uc5bb\uc744 \uc218 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc57d\ud654\uc2dc\ucf1c \uc77c\ubd80 \uc758\ub8cc \uae30\uad00\uc5d0\uc11c\ub294 \uc544\uc6c3\uc18c\uc2f1\uc744 \ub35c \ub9e4\ub825\uc801\uc778 \uc635\uc158\uc73c\ub85c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uc774\ub7ec\ud55c \uc608\uc0c1\uce58 \ubabb\ud55c \ube44\uc6a9 \uad00\ub9ac\uc758 \uc5b4\ub824\uc6c0\uc740 \uae30\uc5c5\ub4e4\uc774 \uc544\uc6c3\uc18c\uc2f1\uc758 \uc9c4\uc815\ud55c \uc7ac\uc815\uc801 \uc601\ud5a5\uc744 \uacbd\uacc4\ud558\uac8c \ub418\uba74\uc11c \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \uc131\uc7a5\uc5d0 \ud070 \uc7a5\ubcbd\uc73c\ub85c \uc791\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n
\uae30\ud68c: \uace0\uae09 \ub370\uc774\ud130 \ubd84\uc11d
\n\uace0\uae09 \ub370\uc774\ud130 \ubd84\uc11d\uc740 \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \uc131\uc7a5\uc5d0 \uc911\uc694\ud55c \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc815\uad50\ud55c \ub370\uc774\ud130 \ubd84\uc11d \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\ub294 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub294 \uc11c\ube44\uc2a4 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \uc720\uc9c0\ub97c \uac1c\uc120\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ub354 \ub192\uc740 \uac00\uce58\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uae09 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uba74 BPO \uc81c\uacf5\uc5c5\uccb4\ub294 \uc6b4\uc601 \uc6cc\ud06c\ud50c\ub85c\uc6b0, \ud658\uc790 \uce58\ub8cc \uacb0\uacfc, \uc7ac\ubb34 \uc131\uacfc\uc5d0 \ub300\ud55c \uc2ec\uce35\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ud504\ub85c\uc138\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uace0, \ube44\uc6a9 \uc808\uac10 \uae30\ud68c\ub97c \ud30c\uc545\ud558\uba70, \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\uac00 \ud655\ub300\ub418\uae30 \uc804\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc758\ub8cc \uae30\uad00\uc758 \ud2b9\uc815 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ub9de\ub294 \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \uae30\ubc18 \uc804\ub7b5\uc744 \ud1b5\ud574 \ucd94\uc138\ub97c \uc608\uce21\ud558\uace0, \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c\ub97c \uc815\ud655\ud558\uac8c \uce21\uc815\ud558\uba70, \uaddc\uc815\uc744 \uc900\uc218\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc740 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc5d0\uac8c BPO \uc11c\ube44\uc2a4\ub97c \ub354\uc6b1 \ub9e4\ub825\uc801\uc73c\ub85c \ub9cc\ub4ed\ub2c8\ub2e4. \uc758\ub8cc \uae30\uad00\uc774 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \ud658\uc790 \uce58\ub8cc\ub97c \uac1c\uc120\ud558\ub294 \ub370 \uc788\uc5b4 \ub370\uc774\ud130\uc758 \uac00\uce58\ub97c \uc810\uc810 \ub354 \uc778\uc2dd\ud568\uc5d0 \ub530\ub77c \uace0\uae09 \ubd84\uc11d\uc744 \ud1b5\ud569\ud558\ub294 BPO \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \uc99d\uac00\ud560 \uac83\uc73c\ub85c \ubcf4\uc785\ub2c8\ub2e4. \uc774\ub294 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uace0 \uc801\uc6a9\ud558\uc5ec \uc6b0\uc218\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 BPO \uc81c\uacf5\uc5c5\uccb4\uc5d0\uac8c \uc0c1\ub2f9\ud55c \uc131\uc7a5 \uae30\ud68c\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\uae09 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \uc758\ub8cc \uc11c\ube44\uc2a4 BPO \uc6b4\uc601\uc5d0 \ud1b5\ud569\ud558\ub294 \uac83\uc740 \ud6a8\uc728\uc131\uacfc \ube44\uc6a9 \ud6a8\uacfc\ub97c \ub192\uc77c \ubfd0\ub9cc \uc544\ub2c8\ub77c \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc5d0\uc11c \uc911\uc694\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\ub85c \uc791\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n
\ub3c4\uc804 \uacfc\uc81c: \uac1c\ubc1c\ub3c4\uc0c1\uad6d\uc758 \uc218\ud608 \uc548\uc804 \ubb38\uc81c
\n\ub370\uc774\ud130 \ubcf4\uc548 \ubb38\uc81c\ub294 \ub370\uc774\ud130 \uc720\ucd9c\uc758 \uc704\ud5d8\uc131\uc774 \ub192\uc544\uc9c0\uace0 \ud658\uc790 \uae30\ubc00\uc5d0 \ub300\ud55c \uc7a0\uc7ac\uc801 \uacb0\uacfc\ub85c \uc778\ud574 \uc758\ub8cc BPO \uc2dc\uc7a5\uc5d0\uc11c \uc911\uc694\ud55c \uacfc\uc81c\ub85c \ub300\ub450\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc758\ub8cc \uae30\ub85d\uc774 \ud655\uc0b0\ub418\uace0 \uc911\uc694\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc81c3\uc790 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc5d0 \uc544\uc6c3\uc18c\uc2f1\ud568\uc5d0 \ub530\ub77c \ubbfc\uac10\ud55c \ud658\uc790 \uc815\ubcf4\uc5d0 \ub300\ud55c \ubb34\ub2e8 \uc561\uc138\uc2a4 \uc704\ud5d8\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubd80\uc801\uc808\ud55c \ub0b4\ubd80 \ud1b5\uc81c, \ucd5c\uace0 \uacbd\uc601\uc9c4\uc758 \uc9c0\uc6d0 \ubd80\uc871, \uc624\ub798\ub41c \uc815\ucc45 \ubc0f \uc808\ucc28, \ubd88\ucda9\ubd84\ud55c \uc9c1\uc6d0 \uad50\uc721 \ub4f1\uc758 \uc694\uc778\uc774 \uc774\ub7ec\ud55c \uc704\ud5d8\uc744 \ub354\uc6b1 \uc545\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \ub370\uc774\ud130 \uc720\ucd9c\uc740 \ud658\uc790\uc758 \uae30\ubc00\uc744 \uce68\ud574\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc640 BPO \uacf5\uae09\uc5c5\uccb4\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub97c \uc57d\ud654\uc2dc\ucf1c \ud3c9\ud310 \uc190\uc0c1\uacfc \ubc95\uc801 \ucc98\ubc8c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ubbf8\uad6d\uc758 HIPAA(\uc758\ub8cc\uc815\ubcf4\uc774\ub3d9 \ubc0f \ucc45\uc784\ubc95)\uc640 \uac19\uc740 \ubc95\ub960\uc744 \ube44\ub86f\ud55c \uc5c4\uaca9\ud55c \uaddc\uc81c \ud658\uacbd\uc740 \ud658\uc790 \ub370\uc774\ud130 \ubcf4\ud638\uc5d0 \uc5c4\uaca9\ud55c \uc694\uac74\uc744 \ubd80\uacfc\ud558\uae30 \ub54c\ubb38\uc5d0 \uc758\ub8cc\uae30\uad00\uacfc BPO \uc5c5\uccb4 \ubaa8\ub450\uc5d0\uac8c \uaddc\uc815 \uc900\uc218\ub294 \ubcf5\uc7a1\ud558\uace0 \uae4c\ub2e4\ub85c\uc6b4 \uacfc\uc81c\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub370\uc774\ud130 \ubcf4\uc548 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub824\uba74 \uac15\ub825\ud55c \uc0ac\uc774\ubc84 \ubcf4\uc548 \uc870\uce58, \uc9c0\uc18d\uc801\uc778 \uc704\ud5d8 \ud3c9\uac00, \ud3ec\uad04\uc801\uc778 \uad50\uc721 \ud504\ub85c\uadf8\ub7a8, \uc774\ud574\uad00\uacc4\uc790 \uac04\uc758 \uc120\uc81c\uc801\uc778 \ud611\uc5c5\uc744 \ud1b5\ud574 \uc758\ub8cc BPO \uc2dc\uc7a5\uc5d0\uc11c \uc704\ud5d8\uc744 \uc644\ud654\ud558\uace0 \ud658\uc790 \uae30\ubc00\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud55c \ub2e4\uac01\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n
\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc0b0\uc5c5 \uc0dd\ud0dc\uacc4
\n\uc758\ub8cc BPO \uc2dc\uc7a5 \uc0dd\ud0dc\uacc4\uc5d0\ub294 \uad00\ub9ac \ubc0f \uc758\ub8cc \uc11c\ube44\uc2a4\ub97c \uc81c3\uc790 \uc81c\uacf5\uc5c5\uccb4\uc5d0 \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. BPO \uc11c\ube44\uc2a4\ub294 \uc758\ub8cc \uccad\uad6c, \uccad\uad6c \ucc98\ub9ac, \ub370\uc774\ud130 \uad00\ub9ac\ubd80\ud130 \uc6d0\uaca9 \uc758\ub8cc \uc9c0\uc6d0 \ubc0f \ud658\uc790 \uad00\ub9ac \uc11c\ube44\uc2a4\uae4c\uc9c0 \ub2e4\uc591\ud569\ub2c8\ub2e4. AI \ubc0f \uc790\ub3d9\ud654\uc640 \uac19\uc740 \uae30\uc220 \ubc1c\uc804\uc740 \ud6a8\uc728\uc131\uacfc \uc815\ud655\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc774 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc740 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud558\uba70 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790\uac00 \ud658\uc790 \uce58\ub8cc\uc5d0 \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>\n
\uc758\ub8cc BPO \uc2dc\uc7a5 \uc0dd\ud0dc\uacc4<\/p>\n
\uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \ubd80\ubb38\uc740 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc0b0\uc5c5\uc5d0\uc11c \uac00\uc7a5 \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.
\n\uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790 \uc11c\ube44\uc2a4\uc5d0 \ub530\ub77c \uc758\ub8cc BPO \uc2dc\uc7a5\uc740 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac, \ud658\uc790 \ub4f1\ub85d, \ud658\uc790 \uad00\ub9ac\ub85c \uc138\ubd84\ud654\ub429\ub2c8\ub2e4. \ud658\uc790 \uad00\ub9ac \ubd80\ubb38\uc740 \ub2e4\uc2dc \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158, \uae30\uae30 \ubaa8\ub2c8\ud130\ub9c1, \uc758\ub8cc \uc601\uc0c1\uc73c\ub85c \ub098\ub269\ub2c8\ub2e4. \uc774 \uc911 \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \ubd80\ubb38\uc740 \ud658\uc790 \uce58\ub8cc \uc720\ud615\ubcc4\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \ud070 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uac04\uc18c\ud654\ub41c \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \ud504\ub85c\uc138\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \uc544\uc6c3\uc18c\uc2f1\uc740 \uc758\ub8cc \uae30\uad00\uc5d0 \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158\ub41c \ubcf4\uace0\uc11c\uc758 \uc5c4\uaca9\ud55c \ud488\uc9c8 \uc694\uac74\uc744 \ucda9\uc871\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc6cc\ud06c\ub85c\ub4dc\uc640 \ube44\uc6a9\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc758\ub8cc \uc804\uc0ac \uc804\ubb38\uc5c5\uccb4\ub294 \ubcf4\uace0\uc11c, \uc758\ub8b0\uc11c, \uc9c4\ub2e8 \ud14c\uc2a4\ud2b8, \ud658\uc790 \ubcd1\ub825, \uc2e4\ud5d8\uc2e4 \uacb0\uacfc, \ubc29\uc0ac\uc120 \uac80\uc0ac \uacb0\uacfc \ub4f1 \ub2e4\uc591\ud55c \uc758\ub8cc \uae30\ub85d\uc744 \uc804\ubb38\uc801\uc73c\ub85c \uc804\uc0ac\ud569\ub2c8\ub2e4. \uc815\ud655\uc131\uacfc \ud488\uc9c8\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \uc774\ub7ec\ud55c \ubb38\uc11c\ub294 \uc804\uc0ac \uc804\ubb38\uac00\uc640 \uad50\uc815\uc790\uc758 \uc138\uc2ec\ud55c \ub2e4\ub2e8\uacc4 \ud655\uc778\uc744 \uac70\uce69\ub2c8\ub2e4. \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \uc544\uc6c3\uc18c\uc2f1\uc744 \ud1b5\ud574 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub294 \uc2dc\uac04\uc774 \ub9ce\uc774 \uac78\ub9ac\uace0 \ub178\ub3d9 \uc9d1\uc57d\uc801\uc778 \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \uc791\uc5c5\uc744 \uc804\ubb38 BPO \uc81c\uacf5\uc5c5\uccb4\uc5d0 \ub9e1\uae30\uace0 \ud575\uc2ec \ud658\uc790 \uce58\ub8cc \ud65c\ub3d9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc804\ub7b5\uc801 \uc6c0\uc9c1\uc784\uc740 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc5c5\uacc4 \ud45c\uc900 \ubc0f \uaddc\uc815\uc744 \uc900\uc218\ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc758\ub8cc \uae30\uad00\uc740 BPO \uc81c\uacf5\uc5c5\uccb4\uc758 \uc804\ubb38\uc131\uacfc \ub9ac\uc18c\uc2a4\ub97c \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uc774\ub098 \uc801\uc2dc\uc131\uc744 \uc800\ud558\uc2dc\ud0a4\uc9c0 \uc54a\uace0 \uc0c1\ub2f9\ud55c \ube44\uc6a9 \uc808\uac10\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\uc73c\uba70, \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \ud658\uc790 \uce58\ub8cc \ubd80\ubb38\uc5d0\uc11c \uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158 \ubd80\ubb38\uc758 \uc6b0\uc704\ub97c \uc8fc\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n
\uccad\uad6c \uad00\ub9ac \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4\ub85c\ub294 \uccad\uad6c \uc2ec\uc0ac \uc11c\ube44\uc2a4\uac00 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc0b0\uc5c5\uc5d0\uc11c \uac00\uc7a5 \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.
\n\uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4\ubcc4\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc740 \uccad\uad6c \uad00\ub9ac \uc11c\ube44\uc2a4, \ud68c\uc6d0 \uad00\ub9ac \uc11c\ube44\uc2a4, \uacf5\uae09\uc790 \uad00\ub9ac \uc11c\ube44\uc2a4, \uc778\uc0ac(HR) \uc11c\ube44\uc2a4, \ud1b5\ud569 \ud504\ub7f0\ud2b8\uc5d4\ub4dc \uc11c\ube44\uc2a4 \ubc0f \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601, \ubd84\uc11d \ubc0f \uc0ac\uae30 \uad00\ub9ac \uc11c\ube44\uc2a4, \uc81c\ud488 \uac1c\ubc1c \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc778\uc218(PDBA), \uccad\uad6c \ubc0f \uacc4\uc815 \uc11c\ube44\uc2a4\ub85c \uc138\ubd84\ud654\ub429\ub2c8\ub2e4. \uccad\uad6c \uad00\ub9ac \uc11c\ube44\uc2a4\ub294 \ub2e4\uc2dc \uccad\uad6c \uc2ec\uc0ac, \uccad\uad6c \uc815\uc0b0, \uc815\ubcf4 \uad00\ub9ac, \uccad\uad6c \uac00\uaca9 \uc7ac\uc870\uc815, \uccad\uad6c \uc870\uc0ac, \uccad\uad6c \uc778\ub371\uc2f1, \uc0ac\uae30 \uac10\uc9c0 \ubc0f \uad00\ub9ac\ub85c \ub098\ub269\ub2c8\ub2e4. \uc774 \uc911 \uccad\uad6c \uc2ec\uc0ac \uc11c\ube44\uc2a4 \ubd80\ubb38\uc740 \uc758\ub8cc BPO \uc2dc\uc7a5\uc5d0\uc11c \uccad\uad6c \uad00\ub9ac \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4\ub85c \uac00\uc7a5 \ud070 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc758\ub8cc \ubcf4\ud5d8 \uccad\uad6c\uc758 \uc801\uc808\ud55c \ucc98\ub9ac\uc640 \ud574\uacb0\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc758\ub8cc \ubcf4\ud5d8 \uc9c0\uae09\uc790\ub294 \ubcf4\ud5d8\uae08 \uccad\uad6c\ub97c \uc815\ud655\ud558\uac8c \ud3c9\uac00\ud558\uace0, \ubcf4\ud5d8\uae08 \uc9c0\uae09 \uc790\uaca9\uc744 \uacb0\uc815\ud558\uba70, \uc801\uc2dc\uc5d0 \ud658\uae09\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \ud6a8\uc728\uc801\uc778 \uccad\uad6c \uc2ec\uc0ac \ud504\ub85c\uc138\uc2a4\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4. \ubd80\uc801\uc808\ud55c \uc2ec\uc0ac\ub294 \ubcf4\ud5d8\uc0ac\uc758 \uc218\uc775\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc2e4\uc81c \uccad\uad6c\uac00 \ubd80\uc815\ud655\ud558\uac8c \ucc98\ub9ac\ub418\uac70\ub098 \uac70\ubd80\ub420 \uacbd\uc6b0 \uc18c\uc1a1\uacfc \uace0\uac1d \ubd88\ub9cc\uc744 \ucd08\ub798\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc704\ud5d8\uc744 \uc644\ud654\ud558\uace0 \ube44\uc6a9 \uc808\uac10\uc744 \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc9c0\uae09\uc5c5\uccb4\ub294 \uc810\uc810 \ub354 \uc804\ubb38 BPO \uc81c\uacf5\uc5c5\uccb4\uc5d0 \uccad\uad6c \uc2ec\uc0ac \uc11c\ube44\uc2a4\ub97c \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \uac83\uc744 \uc120\ud638\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6c3\uc18c\uc2f1\uc744 \ud1b5\ud574 \ubcf4\ud5d8\uc0ac\ub294 BPO \uc5c5\uccb4\uc758 \uc804\ubb38\uc131\uacfc \ub9ac\uc18c\uc2a4\ub97c \ud65c\uc6a9\ud558\uc5ec \uc2ec\uc0ac \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc815\ud655\uc131\uc744 \uac1c\uc120\ud558\uba70 \uc804\ubc18\uc801\uc778 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud558\uace0 \ub178\ub3d9 \uc9d1\uc57d\uc801\uc778 \uc5c5\ubb34\ub97c \uc678\ubd80 \uc81c\uacf5\uc5c5\uccb4\uc5d0 \ub9e1\uae40\uc73c\ub85c\uc368 \uc9c0\uae09\uc778\uc740 \ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \uae30\ub2a5\uc5d0 \uc9d1\uc911\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uaddc\uc81c \uc694\uac74\uc744 \uc900\uc218\ud558\uace0 \ub192\uc740 \uc218\uc900\uc758 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uccad\uad6c \uc2ec\uc0ac \ubd80\ubb38\uc758 \uc6b0\uc704\ub294 \uccad\uad6c \ucc98\ub9ac\uc758 \uc815\ud655\uc131, \ud6a8\uc728\uc131, \ube44\uc6a9 \ud6a8\uc728\uc131\uc5d0 \ub300\ud55c \uc694\uad6c\ub85c \uc778\ud574 \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \uccad\uad6c \uad00\ub9ac \uc11c\ube44\uc2a4 \ubd80\ubb38\uc5d0\uc11c \uc911\ucd94\uc801\uc778 \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc74c\uc744 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p>\n
\uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \ubd80\ubb38\uc740 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc0b0\uc5c5\uc5d0\uc11c \uac00\uc7a5 \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.
\n\uc0dd\uba85\uacfc\ud559 \uc11c\ube44\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc740 \uc81c\uc870, \uc5f0\uad6c \uac1c\ubc1c, \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4\ub85c \uc138\ubd84\ud654\ub429\ub2c8\ub2e4. \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4\ub294 \ub2e4\uc2dc \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4, \uacf5\uae09\ub9dd \uad00\ub9ac \ubc0f \ubb3c\ub958, \uae30\ud0c0 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4\ub85c \ub098\ub269\ub2c8\ub2e4. \uc774 \uc911 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4 \ubd80\ubb38\uc774 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud588\ub294\ub370, \uc774\ub294 \uc81c\uc57d \ud68c\uc0ac\ub4e4\uc774 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \ucd94\uc138\uac00 \uc99d\uac00\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc5f0\uad6c \uac1c\ubc1c(R&D) \ubc0f \uc0dd\uc0b0\uacfc \uac19\uc740 \ud575\uc2ec \uc5ed\ub7c9\uc5d0 \uc9d1\uc911\ud558\uae30 \uc704\ud574 \uc81c\uc57d \ud68c\uc0ac\ub4e4\uc740 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \ud65c\ub3d9\uc744 \uc804\ubb38 BPO \uc81c\uacf5\uc5c5\uccb4\uc5d0 \ub9e1\uae30\ub294 \uacbd\uc6b0\uac00 \uc810\uc810 \ub354 \ub9ce\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4 \uc544\uc6c3\uc18c\uc2f1\uc744 \ud1b5\ud574 \uc81c\uc57d \ud68c\uc0ac\ub294 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5 \ud658\uacbd\uc5d0\uc11c \uc81c\ud488\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ud64d\ubcf4\ud560 \uc218 \uc788\ub294 \uc804\ubb38 \uc9c0\uc2dd\uacfc \ub9ac\uc18c\uc2a4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. BPO \uc81c\uacf5\uc5c5\uccb4\ub294 \uc5c5\uacc4\ubcc4 \uc9c0\uc2dd, \ucca8\ub2e8 \uae30\uc220, \uac80\uc99d\ub41c \uc804\ub7b5\uc744 \uc81c\uacf5\ud558\ubbc0\ub85c \uc81c\uc57d \ud68c\uc0ac\ub294 \ub9c8\ucf00\ud305 \ud65c\ub3d9\uc744 \ucd5c\uc801\ud654\ud558\uace0 \ud0c0\uac9f \uace0\uac1d\uc5d0\uac8c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \ub3c4\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\uc57d \ud68c\uc0ac\ub294 \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305\uc5d0 \ub300\ud55c \uc678\ubd80 \uc804\ubb38 \uc9c0\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70 \uc2dc\uc7a5 \ubcc0\ud654\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\ucc98\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc774\ub7ec\ud55c \uc11c\ube44\uc2a4\ub97c \uc544\uc6c3\uc18c\uc2f1\ud568\uc73c\ub85c\uc368 \uc81c\uc57d \ud68c\uc0ac\ub294 \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5 \ud2b8\ub80c\ub4dc\uc640 \uaddc\uc81c \uc694\uac74\uc5d0 \ubbfc\ucca9\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc5b4 \uad81\uadf9\uc801\uc73c\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc758 \uc131\uc7a5\uacfc \uacbd\uc7c1\ub825\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4 \ubd80\ubb38\uc758 \uc6b0\uc704\ub294 \uc81c\uc57d \ud68c\uc0ac\uac00 \ud601\uc2e0\uacfc \uc81c\ud488 \uac1c\ubc1c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba74\uc11c \uc0c1\uc5c5\uc801 \uc131\uacf5\uc744 \ub4b7\ubc1b\uce68\ud558\ub294 \uc911\ucd94\uc801\uc778 \uc5ed\ud560\uc744 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p>\n
2023\ub144 \ubd81\ubbf8 \uc9c0\uc5ed\uc740 \uc18c\uc2a4 \uc9c0\uc5ed\ubcc4\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc0b0\uc5c5\uc5d0\uc11c \uac00\uc7a5 \ud070 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.
\n\uc9c0\uc5ed\ubcc4 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5<\/p>\n
\uc5f0\uad6c\uc5d0 \uace0\ub824\ub41c \uac00\uc815\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\ub824\uba74 PDF \ube0c\ub85c\uc154\ub97c \ub2e4\uc6b4\ub85c\ub4dc\ud558\uc138\uc694.<\/p>\n
\uc9c0\uc5ed\uc5d0 \ub530\ub77c \uc758\ub8cc BPO \uc2dc\uc7a5\uc740 \uc18c\uc2a4 \uc9c0\uc5ed\uacfc \ubaa9\uc801\uc9c0 \uc9c0\uc5ed\uc73c\ub85c \ubd84\ub958\ub429\ub2c8\ub2e4. \uc18c\uc2a4 \uc9c0\uc5ed\uc740 \ubd81\ubbf8, \uc720\ub7fd \ubc0f \uae30\ud0c0 \uc138\uacc4\ub85c \ub098\ub258\uba70 \ubaa9\uc801\uc9c0 \uc9c0\uc5ed\uc740 \uc778\ub3c4, \uc911\uad6d, \uc0ac\uc6b0\ub514 \uc544\ub77c\ube44\uc544, \ubbf8\uad6d, \ud544\ub9ac\ud540, \ube0c\ub77c\uc9c8, \ubd88\uac00\ub9ac\uc544 \ubc0f \uae30\ud0c0 EU \uad6d\uac00, \ube0c\ub77c\uc9c8, \uae30\ud0c0 \uc138\uacc4\ub85c \ub098\ub269\ub2c8\ub2e4. \uc774 \uc911 \ubd81\ubbf8 \uc9c0\uc5ed\uc740 \uc18c\uc2a4 \uc9c0\uc5ed\ubcc4\ub85c \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \ud070 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 HIPAA 5010 \uaddc\uc815\uc758 \uc2dc\ud589\uc73c\ub85c \uc778\ud574 \uc804\uc790 \uac74\uac15 \uae30\ub85d(EHR)\uc774 \ub110\ub9ac \ucc44\ud0dd\ub418\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uac74\uac15\ubcf4\ud5d8 \uc774\ub3d9\uc131 \ubc0f \ucc45\uc784\uc5d0 \uad00\ud55c \ubc95\ub960(HIPAA) 5010\uc740 \uccad\uad6c \ubc0f \uccad\uad6c \ucc98\ub9ac\ub97c \ud3ec\ud568\ud55c \uc758\ub8cc \uac70\ub798\uc5d0 \ud45c\uc900\ud654\ub41c \uc804\uc790 \uac70\ub798 \uc0ac\uc6a9\uc744 \uc758\ubb34\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uaddc\uc81c \ud504\ub808\uc784\uc6cc\ud06c\ub294 \ubd81\ubbf8\uc758 \uc758\ub8cc \uae30\uad00 \uc804\ubc18\uc5d0\uc11c \uc885\uc774 \uae30\ubc18\uc5d0\uc11c \uc804\uc790 \uc758\ub8cc \uae30\ub85d\uc73c\ub85c\uc758 \uc804\ud658\uc744 \uac00\uc18d\ud654\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \uc774\ub7ec\ud55c \uc804\uc790 \uc758\ub8cc \uae30\ub85d\uc744 \uad00\ub9ac\ud558\uace0 \ucd5c\uc801\ud654\ud558\uae30 \uc704\ud55c \uc804\ubb38 \uc9c0\uc6d0 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \uc99d\uac00\ud558\uba74\uc11c \uc774 \uc9c0\uc5ed\uc5d0\uc11c \uc758\ub8cc \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6c3\uc18c\uc2f1 \uc694\uad6c\uc0ac\ud56d\uc740 \uc758\ub8cc \uae30\uad00\uc774 \ubcf8\uc0ac\ub97c \ub450\uace0 \uc788\uac70\ub098 \uc911\uc694\ud55c \uc785\uc9c0\ub97c \ud655\ubcf4\ud558\uace0 \uc788\ub294 \uc9c0\uc5ed\uc5d0 \uc9d1\uc911\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ubd81\ubbf8 \uc9c0\uc5ed\uc5d0\ub294 \uc218\ub9ce\uc740 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4, \uc9c0\ubd88\uc790, \uc81c\uc57d\ud68c\uc0ac\uac00 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc774 \uc9c0\uc5ed\uc740 \uc544\uc6c3\uc18c\uc2f1 \uc694\uad6c\uc0ac\ud56d\uc758 \ud5c8\ube0c\ub85c \ubd80\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ubd81\ubbf8\uc758 \uc5c4\uaca9\ud55c \uaddc\uc81c \ud658\uacbd\uacfc \uc758\ub8cc \uc6b4\uc601\uc758 \ubcf5\uc7a1\ud55c \ud2b9\uc131\uc73c\ub85c \uc778\ud574 \uc678\ubd80 \uc804\ubb38 \uc9c0\uc2dd\uacfc \uc9c0\uc6d0\uc774 \ud544\uc694\ud558\uae30 \ub54c\ubb38\uc5d0 \uc774 \uc9c0\uc5ed\uc758 \uc758\ub8cc BPO \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\ub294 \ub354\uc6b1 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uaddc\uc81c \uc758\ubb34\uc758 \uc218\ub834, \uad11\ubc94\uc704\ud55c EHR \ub3c4\uc785, \uc758\ub8cc \uae30\uad00\uc758 \uc9d1\uc911\uc73c\ub85c \uc778\ud574 \ubd81\ubbf8\ub294 \uc758\ub8cc BPO \uc2dc\uc7a5\uc758 \uc8fc\uc694 \uc6d0\ucc9c \uc9c0\uc5ed\uc73c\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n
\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc758 \uc8fc\uc694 \uae30\uc5c5\uc73c\ub85c\ub294 Accenture plc. (\uc544\uc77c\ub79c\ub4dc), \ucf54\uadf8\ub2c8\uc804\ud2b8 \ud14c\ud06c\ub180\ub85c\uc9c0 \uc194\ub8e8\uc158\uc988 \ucf54\ud37c\ub808\uc774\uc158(\ubbf8\uad6d), \ud0c0\ud0c0 \ucee8\uc124\ud305 \uc11c\ube44\uc2a4(\uc778\ub3c4), \uc81c\ub85d\uc2a4 \ucf54\ud37c\ub808\uc774\uc158(\ubbf8\uad6d), WNS(\ud640\ub529\uc2a4) \ub9ac\ubbf8\ud2f0\ub4dc(\uc778\ub3c4), \uc624\uba54\uac00 \ud5ec\uc2a4\ucf00\uc5b4 \uad00\ub9ac \uc11c\ube44\uc2a4(\uc778\ub3c4), R1 RCM(\ubbf8\uad6d), \uc778\ubca4\uc2dc\uc2a4 \ud14c\ud06c\ub180\ub85c\uc9c0(\uc778\ub3c4), \uc720\ub098\uc774\ud2f0\ub4dc\ud5ec\uc2a4 \uadf8\ub8f9(\ubbf8\uad6d), HCL \ud14c\ud06c\ub180\ub85c\uc9c0(\uc778\ub3c4), NTT \ub370\uc774\ud130 \uc8fc\uc2dd\ud68c\uc0ac(\uc77c\ubcf8), \uc544\uc774\ud050\ube44\uc544\ud640\ub529\uc2a4(Iqvia Holdings), Inc(\ubbf8\uad6d), \uc5e0\ud30c\uc2dc\uc2a4(\uc778\ub3c4), \uc820\ud329\ud2b8(\ubbf8\uad6d), \uc704\ud504\ub85c(\uc778\ub3c4), \uc778\ud3ec\uc2dc\uc2a4 BPM(\uc778\ub3c4), \ud37c\uc2a4\ud2b8\uc18c\uc2a4(\uc778\ub3c4), \uc778\ud130\ub0b4\uc154\ub110 \ube44\uc988\ub2c8\uc2a4 \uba38\uc2e0\uc988(\ubbf8\uad6d), GeBBS \ud5ec\uc2a4\ucf00\uc5b4 \uc194\ub8e8\uc158(\ubbf8\uad6d), \ucea1\uc81c\ubbf8\ub2c8 SE(\ud504\ub791\uc2a4), \ud30c\ub809\uc140 \uc778\ud130\ub0b4\uc154\ub110(\ubbf8\uad6d), \uc561\uc138\uc2a4 \ud5ec\uc2a4\ucf00\uc5b4(\uc778\ub3c4), \uc11c\ub35c\ub79c\ub4dc \uae00\ub85c\ubc8c(\ubbf8\uad6d), \uc544\ucfe0\ub808\uc774\ud2b8 \uad00\ub9ac \uc194\ub8e8\uc158(\ubbf8\uad6d), AGS \ud5ec\uc2a4(\ubbf8\uad6d) \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n
\uc81c\uacf5\uc5c5\uccb4 \uc11c\ube44\uc2a4\ubcc4
\n\uc218\uc775 \uc8fc\uae30 \uad00\ub9ac
\n\ud658\uc790 \ub4f1\ub85d
\n\ud658\uc790 \uad00\ub9ac
\n\uc758\ub8cc \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158
\n\uae30\uae30 \ubaa8\ub2c8\ud130\ub9c1
\n\uc758\ub8cc \uc601\uc0c1
\n\uc9c0\ubd88\uc790\ubcc4 \uc11c\ube44\uc2a4
\n\uccad\uad6c \uad00\ub9ac \uc11c\ube44\uc2a4
\n\uccad\uad6c \uc2ec\uc0ac \uc11c\ube44\uc2a4
\n\uccad\uad6c \uc815\uc0b0 \uc11c\ube44\uc2a4
\n\uc815\ubcf4 \uad00\ub9ac \uc11c\ube44\uc2a4
\n\uccad\uad6c \uac00\uaca9 \uc7ac\uc870\uc815
\n\ud074\ub808\uc784 \uc870\uc0ac \uc11c\ube44\uc2a4
\n\ud074\ub808\uc784 \uc778\ub371\uc2f1 \uc11c\ube44\uc2a4
\n\uc0ac\uae30 \uac10\uc9c0 \ubc0f \uad00\ub9ac
\n\ud1b5\ud569 \ud504\ub7f0\ud2b8\uc5d4\ub4dc \uc11c\ube44\uc2a4 \ubc0f \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601
\n\ud68c\uc6d0 \uad00\ub9ac \uc11c\ube44\uc2a4
\n\uc81c\ud488 \uac1c\ubc1c \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc778\uc218 \uc11c\ube44\uc2a4(PDBA)
\n\uacf5\uae09\uc790 \uad00\ub9ac \uc11c\ube44\uc2a4
\n\ucf00\uc5b4 \uad00\ub9ac \uc11c\ube44\uc2a4
\n\uccad\uad6c \ubc0f \uacc4\uc815 \uad00\ub9ac \uc11c\ube44\uc2a4
\n\uc778\uc801 \uc790\uc6d0 \uc11c\ube44\uc2a4
\n\uc0dd\uba85\uacfc\ud559 \uc11c\ube44\uc2a4\ubcc4
\n\uc81c\uc870
\n\uc5f0\uad6c \ubc0f \uac1c\ubc1c
\n\ube44\uc784\uc0c1 \uc11c\ube44\uc2a4
\n\uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4
\n\ubd84\uc11d
\n\ub9c8\ucf00\ud305
\n\uc5f0\uad6c
\n\uc608\uce21
\n\uc131\uacfc \ubcf4\uace0
\n\uacf5\uae09\ub9dd \uad00\ub9ac \ubc0f \ubb3c\ub958
\n\uae30\ud0c0 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4
\n\uc9c0\uc5ed\ubcc4
\n\uc18c\uc2a4 \uc9c0\uc5ed
\n\ubd81\ubbf8
\n\uc720\ub7fd
\n\uae30\ud0c0 \uc9c0\uc5ed
\n\ubaa9\uc801\uc9c0 \uc9c0\uc5ed
\n\uc778\ub3c4
\n\ubbf8\uad6d
\n\uc911\uad6d
\n\ubd88\uac00\ub9ac\uc544 \ubc0f \uae30\ud0c0 EU \uad6d\uac00
\n\ud544\ub9ac\ud540
\n\ube0c\ub77c\uc9c8
\n\uc0ac\uc6b0\ub514\uc544\ub77c\ube44\uc544 \uc655\uad6d
\n\uae30\ud0c0 \uad6d\uac00
\n\ucd5c\uadfc \uc758\ub8cc BPO \uc0b0\uc5c5\uc758 \ubc1c\uc804:
\n2024\ub144 4\uc6d4, \uc561\uc13c\uce04\uc5b4\ub294 \uc11c\ube44\uc2a4\ub97c \ud655\uc7a5\ud558\uace0 AI \uc7a0\uc7ac\ub825\uc744 \uadf9\ub300\ud654\ud558\uae30 \uc704\ud574 Health Unlimited \uc778\uc218\ub97c \ub9c8\ubb34\ub9ac\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc778\uc218\ub97c \ud1b5\ud574 \ud589\ub3d9 \uacfc\ud559, \uace0\uac1d \uc804\ub7b5, CRM \ud65c\uc131\ud654\uc5d0 \ub300\ud55c \uc804\ubb38\uc131\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.
\n2024\ub144 3\uc6d4, \ucf54\uadf8\ub2c8\uc804\ud2b8 \uae30\uc220 \uc194\ub8e8\uc158 \ucf54\ud37c\ub808\uc774\uc158\uc740 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc640 \ud611\ub825\ud558\uc5ec \ucca8\ub2e8 AI\ub97c \uc758\ub8cc \ud589\uc815\uc5d0 \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc9c0\ubd88\uc790\uc640 \uc81c\uacf5\uc790 \ubaa8\ub450\uc758 \uc0dd\uc0b0\uc131\uacfc \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0, \uc801\uc2dc\uc5d0 \ub300\uc751\ud558\uace0 \ud658\uc790 \uce58\ub8cc\uc758 \uc6b0\uc120\uc21c\uc704\ub97c \ub192\uc77c \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.
\n2023\ub144 4\uc6d4, \ucf54\uadf8\ub2c8\uc804\ud2b8 \uae30\uc220 \uc194\ub8e8\uc158 \ud68c\uc0ac\ub294 \ud638\ub77c\uc774\uc98c \ud5ec\uc2a4\ucf00\uc5b4 \uc11c\ube44\uc2a4\uc640 \uacc4\uc57d\uc744 \uccb4\uacb0\ud588\uc2b5\ub2c8\ub2e4. \ucf54\uadf8\ub2c8\uc804\ud2b8\ub294 Horizon\uc758 \uccad\uad6c \ucc98\ub9ac, \uc81c\uacf5\uc790 \uad6c\uc131 \ubc0f \ub4f1\ub85d \uc11c\ube44\uc2a4\ub97c \uac10\ub3c5\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1484","post","type-post","status-publish","format-standard","hentry","category-market-reports"],"_links":{"self":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/1484"}],"collection":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/comments?post=1484"}],"version-history":[{"count":0,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/1484\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/media?parent=1484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/categories?post=1484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/tags?post=1484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}