{"id":18470,"date":"2024-12-10T04:18:06","date_gmt":"2024-12-10T04:18:06","guid":{"rendered":"https:\/\/www.mizuho.kr\/?p=1819"},"modified":"2026-09-06T13:50:28","modified_gmt":"2026-09-06T04:50:28","slug":"interactive-voice-response-market-smrc","status":"publish","type":"post","link":"https:\/\/www.globalresearch.co.kr\/insight\/interactive-voice-response-market-smrc\/","title":{"rendered":"\uae00\ub85c\ubc8c \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5 : \ubc30\ud3ec \ubaa8\ub4dc\ubcc4 (\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR, \uc628\ud504\ub808\ubbf8\uc2a4 IVR)"},"content":{"rendered":"

\"\"<\/p>\n

1 \uc694\uc57d<\/strong><\/b><\/p>\n

2 \uc11c\ubb38<\/strong><\/b><\/p>\n

2.1 \uc694\uc57d<\/p>\n

2.2 \uc2a4\ud14c\uc774\ud06c \ud640\ub354<\/p>\n

2.3 \uc5f0\uad6c \ubc94\uc704<\/p>\n

2.4 \uc5f0\uad6c \ubc29\ubc95\ub860<\/p>\n

2.4.1 \ub370\uc774\ud130 \ub9c8\uc774\ub2dd<\/p>\n

2.4.2 \ub370\uc774\ud130 \ubd84\uc11d<\/p>\n

2.4.3 \ub370\uc774\ud130 \uac80\uc99d<\/p>\n

2.4.4 \uc5f0\uad6c \uc811\uadfc \ubc29\uc2dd<\/p>\n

2.5 \uc5f0\uad6c \ucd9c\ucc98<\/p>\n

2.5.1 1\ucc28 \uc5f0\uad6c \ucd9c\ucc98<\/p>\n

2.5.2 \ubcf4\uc870 \uc5f0\uad6c \ucd9c\ucc98<\/p>\n

2.5.3 \uac00\uc815<\/p>\n

3 \uc2dc\uc7a5 \ub3d9\ud5a5 \ubd84\uc11d<\/strong><\/b><\/p>\n

3.1 \uc18c\uac1c<\/p>\n

3.2 \ub3d9\uc778<\/p>\n

3.3 \uc81c\uc57d<\/p>\n

3.4 \uae30\ud68c<\/p>\n

3.5 \uc704\ud611<\/p>\n

3.6 \uae30\uc220 \ubd84\uc11d<\/p>\n

3.7 \ucd5c\uc885 \uc0ac\uc6a9\uc790 \ubd84\uc11d<\/p>\n

3.8 \uc2e0\ud765 \uc2dc\uc7a5<\/p>\n

3.9 \ucf54\ub85c\ub09819\uc758 \uc601\ud5a5<\/p>\n

4 \ud3ec\ud130\uc758 \ub2e4\uc12f \uac00\uc9c0 \ud798 \ubd84\uc11d<\/strong><\/b><\/p>\n

4.1 \uacf5\uae09\uc790\uc758 \ud611\uc0c1\ub825<\/p>\n

4.2 \uad6c\ub9e4\uc790\uc758 \ud611\uc0c1\ub825<\/p>\n

4.3 \ub300\uccb4\ud488\uc758 \uc704\ud611<\/p>\n

4.4 \uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611<\/p>\n

4.5 \uacbd\uc7c1 \uacbd\uc7c1<\/p>\n

5 \ubc30\ud3ec \ubaa8\ub4dc \ubcc4 \uae00\ub85c\ubc8c \ub300\ud654 \ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5<\/strong><\/b><\/p>\n

5.1 \uc18c\uac1c<\/p>\n

5.2 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR<\/p>\n

5.3 \uc628 \ud504\ub808\ubbf8\uc2a4 IVR<\/p>\n

6 \uc194\ub8e8\uc158 \ubcc4 \uae00\ub85c\ubc8c \ub300\ud654 \ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5<\/strong><\/b><\/p>\n

6.1 \uc18c\uac1c<\/p>\n

6.2 \ud1b5\ud654 \ub77c\uc6b0\ud305<\/p>\n

6.3 \uc544\uc6c3 \ubc14\uc6b4\ub4dc<\/p>\n

7 \uc870\uc9c1 \uaddc\ubaa8\ubcc4 \uae00\ub85c\ubc8c \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5<\/strong><\/b><\/p>\n

7.1 \uc18c\uac1c<\/p>\n

7.2 \uc911\uc18c\uae30\uc5c5(SME)<\/p>\n

7.3 \ub300\uaddc\ubaa8 \uae30\uc5c5<\/p>\n

8 \uae30\uc220 \ubcc4 \uae00\ub85c\ubc8c \ub300\ud654 \ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5<\/strong><\/b><\/p>\n

8.1 \uc18c\uac1c<\/p>\n

8.2 \uc74c\uc131 \uae30\ubc18 IVR<\/p>\n

8.3 \ud130\uce58 \ud1a4 \uae30\ubc18 IVR<\/p>\n

8.4 \ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658 IVR<\/p>\n

9 \ucd5c\uc885 \uc0ac\uc6a9\uc790 \ubcc4 \uae00\ub85c\ubc8c \ub300\ud654 \ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5<\/strong><\/b><\/p>\n

9.1 \uc18c\uac1c<\/p>\n

9.2 \uc5ec\ud589 \ubc0f \uc811\uac1d\uc5c5<\/p>\n

9.3 \uc81c\uc57d \ubc0f \uc758\ub8cc<\/p>\n

9.4 \ud1b5\uc2e0<\/p>\n

9.5 \uc6b4\uc1a1 \ubc0f \ubb3c\ub958<\/p>\n

9.6 \ubbf8\ub514\uc5b4, \uc18c\ub9e4 \ubc0f \uc774\ucee4\uba38\uc2a4<\/p>\n

9.7 \uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8(BFSI)<\/p>\n

9.8 \uae30\ud0c0 \ucd5c\uc885 \uc0ac\uc6a9\uc790<\/p>\n

10 \uae00\ub85c\ubc8c \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5, \uc9c0\uc5ed\ubcc4 \ud604\ud669<\/strong><\/b><\/p>\n

10.1 \uc18c\uac1c<\/p>\n

10.2 \ubd81\ubbf8<\/p>\n

10.2.1 \ubbf8\uad6d<\/p>\n

10.2.2 \uce90\ub098\ub2e4<\/p>\n

10.2.3 \uba55\uc2dc\ucf54<\/p>\n

10.3 \uc720\ub7fd<\/p>\n

10.3.1 \ub3c5\uc77c<\/p>\n

10.3.2 \uc601\uad6d<\/p>\n

10.3.3 \uc774\ud0c8\ub9ac\uc544<\/p>\n

10.3.4 \ud504\ub791\uc2a4<\/p>\n

10.3.5 \uc2a4\ud398\uc778<\/p>\n

10.3.6 \uae30\ud0c0 \uc720\ub7fd<\/p>\n

10.4 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591<\/p>\n

10.4.1 \uc77c\ubcf8<\/p>\n

10.4.2 \uc911\uad6d<\/p>\n

10.4.3 \uc778\ub3c4<\/p>\n

10.4.4 \ud638\uc8fc<\/p>\n

10.4.5 \ub274\uc9c8\ub79c\ub4dc<\/p>\n

10.4.6 \ub300\ud55c\ubbfc\uad6d<\/p>\n

10.4.7 \uae30\ud0c0 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed<\/p>\n

10.5 \ub0a8\ubbf8<\/p>\n

10.5.1 \uc544\ub974\ud5e8\ud2f0\ub098<\/p>\n

10.5.2 \ube0c\ub77c\uc9c8<\/p>\n

10.5.3 \uce60\ub808<\/p>\n

10.5.4 \ub0a8\ubbf8\uc758 \ub098\uba38\uc9c0 \uc9c0\uc5ed<\/p>\n

10.6 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74<\/p>\n

10.6.1 \uc0ac\uc6b0\ub514 \uc544\ub77c\ube44\uc544<\/p>\n

10.6.2 \uc544\ub78d\uc5d0\ubbf8\ub9ac\ud2b8<\/p>\n

10.6.3 \uce74\ud0c0\ub974<\/p>\n

10.6.4 \ub0a8\uc544\ud504\ub9ac\uce74 \uacf5\ud654\uad6d<\/p>\n

10.6.5 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74\uc758 \ub098\uba38\uc9c0 \uc9c0\uc5ed<\/p>\n

11 \uc8fc\uc694 \uac1c\ubc1c \uc0ac\ud56d<\/strong><\/b><\/p>\n

11.1 \uacc4\uc57d, \ud30c\ud2b8\ub108\uc2ed, \ud611\uc5c5 \ubc0f \ud569\uc791 \ud22c\uc790<\/p>\n

11.2 \uc778\uc218 \ubc0f \ud569\ubcd1<\/p>\n

11.3 \uc2e0\uc81c\ud488 \ucd9c\uc2dc<\/p>\n

11.4 \ud655\uc7a5<\/p>\n

11.5 \uae30\ud0c0 \uc8fc\uc694 \uc804\ub7b5<\/p>\n

12 \ud68c\uc0ac \ud504\ub85c\ud30c\uc77c\ub9c1<\/strong><\/b><\/p>\n

 <\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

\uc2a4\ud2b8\ub798\ud2f0\uc2a4\ud2f1\uc2a4 MRC\uc5d0 \ub530\ub974\uba74 \uae00\ub85c\ubc8c \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc7a5\uc740 2024\ub144 59\uc5b5 \ub2ec\ub7ec \uaddc\ubaa8\uc774\uba70 2030\ub144\uc5d0\ub294 \uc608\uce21 \uae30\uac04 \ub3d9\uc548 8.8%\uc758 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960\ub85c \uc131\uc7a5\ud558\uc5ec 99\uc5b5 \ub2ec\ub7ec\uc5d0 \ub2ec\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. IVR(\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5)\uc740 \ud0a4\ud328\ub4dc\ub97c \ud1b5\ud574 \uc785\ub825\ub418\ub294 \uc74c\uc131 \ubc0f DTMF(\uc774\uc911 \ud1a4 \ub2e4\uc911 \uc8fc\ud30c\uc218) \ud1a4\uc744 \ud1b5\ud574 \ubc1c\uc2e0\uc790\uc640 \ucef4\ud4e8\ud130 \uc2dc\uc2a4\ud15c \uac04\uc758 \uc790\ub3d9\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc804\ud654 \ud1b5\uc2e0 \uae30\uc220\uc785\ub2c8\ub2e4. IVR \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \ubc1c\uc2e0\uc790\ub294 \uc0ac\ub78c\uc758 \uac1c\uc785 \uc5c6\uc774 \uba54\ub274 \uc2dc\uc2a4\ud15c\uc744 \ud0d0\uc0c9\ud558\uace0, \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud558\uace0, \uac70\ub798\ub97c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4, \uc740\ud589, \ud1b5\uc2e0 \ubd84\uc57c\uc5d0\uc11c \ub110\ub9ac \uc0ac\uc6a9\ub418\ub294 IVR \uc2dc\uc2a4\ud15c\uc740 \ub9ce\uc740 \ud1b5\ud654\ub7c9\uc744 \ucc98\ub9ac\ud558\uace0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc11c\ube44\uc2a4 \uac00\uc6a9\uc131\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.
\n\uc2dc\uc7a5 \uc5ed\ud559:
\n\uc6b4\uc804\uc790:
\n\uc778\ud130\ub137 \uc11c\ube44\uc2a4 \ubc0f \ud734\ub300\ud3f0 \uc0ac\uc6a9 \uc99d\uac00
\n\uc778\ud130\ub137 \uc11c\ube44\uc2a4\uc640 \ud734\ub300\ud3f0\uc758 \uc0ac\uc6a9 \uc99d\uac00\ub294 \ubaa8\ubc14\uc77c \uce5c\ud654\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc811\uadfc\uc131\uacfc \uc218\uc694\ub97c \uc99d\uac00\uc2dc\ud0b4\uc73c\ub85c\uc368 \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc7a5\uc5d0 \ud070 \uc601\ud5a5\uc744 \ubbf8\ucce4\uc2b5\ub2c8\ub2e4. \uc2a4\ub9c8\ud2b8\ud3f0\uc744 \uc0ac\uc6a9\ud558\ub294 \uc0ac\uc6a9\uc790\uac00 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uae30\uc5c5\ub4e4\uc740 IVR \uc2dc\uc2a4\ud15c\uc744 \ubaa8\ubc14\uc77c \uc571 \ubc0f \uc6f9 \uc11c\ube44\uc2a4\uc640 \ud1b5\ud569\ud558\uc5ec \uc74c\uc131\uacfc \ub514\uc9c0\ud138 \uc0c1\ud638 \uc791\uc6a9 \uac04\uc758 \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud5a5\uc0c1\ub41c \uc5f0\uacb0\uc131\uacfc \uc2a4\ub9c8\ud2b8\ud3f0 \ubcf4\uae09\ub960\ub85c \uc778\ud574 \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131\uc774 \ub6f0\uc5b4\ub09c \uace0\uae09 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR \uc2dc\uc2a4\ud15c\uc758 \ub3c4\uc785\uc774 \ucd09\uc9c4\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucd94\uc138\ub294 AI \uae30\ubc18 \uc74c\uc131 \uc778\uc2dd\uacfc \uac19\uc740 \uc815\uad50\ud55c IVR \uae30\uc220\uc758 \uac1c\ubc1c\uc744 \ucd09\uc9c4\ud558\uc5ec \ubaa8\ubc14\uc77c \uc911\uc2ec\uc758 \uc138\uc0c1\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.
\n\uc81c\uc57d:
\n\ubcf5\uc7a1\uc131 \ubc0f \ud1b5\ud569 \uacfc\uc81c
\nIVR \uc2dc\uc2a4\ud15c\uc744 CRM \ubc0f ERP \ud50c\ub7ab\ud3fc\uacfc \uac19\uc740 \uae30\uc874 \uc778\ud504\ub77c\uc640 \ud1b5\ud569\ud558\ub294 \uac83\uc740 \uae30\uc220\uc801\uc73c\ub85c \uae4c\ub2e4\ub86d\uace0 \ub9ac\uc18c\uc2a4 \uc9d1\uc57d\uc801\uc774\uae30 \ub54c\ubb38\uc5d0 \uad6c\ud604 \ube44\uc6a9\uacfc \uc2dc\uac04\uc774 \ub298\uc5b4\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ubcf5\uc7a1\ud55c IVR \uba54\ub274\uc640 \ub2e4\ub978 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110\uacfc\uc758 \ud1b5\ud569\uc774 \uc6d0\ud65c\ud558\uc9c0 \uc54a\uc73c\uba74 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ubd88\ud3b8\uc744 \ucd08\ub798\ud558\uc5ec \ubd80\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uacfc \ub9cc\uc871\ub3c4 \uc800\ud558\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uacfc\uc81c\ub294 \uae30\uc5c5\uc774 IVR \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\uac70\ub098 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\ub294 \uac83\uc744 \ubc29\ud574\ud558\uc5ec \uc2dc\uc7a5 \uc131\uc7a5\uacfc \ud601\uc2e0\uc744 \uc800\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.
\n\uae30\ud68c:
\n\uace0\uac1d \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc5d0 \ub300\ud55c \uc218\uc694 \uc99d\uac00
\n\uace0\uac1d\uc774 \uc2a4\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac83\uc744 \uc810\uc810 \ub354 \uc120\ud638\ud568\uc5d0 \ub530\ub77c \uae30\uc5c5\ub4e4\uc740 \ud6a8\uc728\uc801\uc774\uace0 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \uc140\ud504 \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \uace0\uae09 IVR \uc2dc\uc2a4\ud15c\uc5d0 \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucd94\uc138\ub294 AI \uae30\ubc18 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \ubc0f \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uacfc \uac19\uc740 \uc815\uad50\ud55c IVR \uae30\ub2a5\uc758 \uac1c\ubc1c\uc744 \ucd09\uc9c4\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud569\ub2c8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uac15\uc870\ub294 IVR \uc2dc\uc7a5\uc758 \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.
\n\uc704\ud611:
\n\uac1c\uc778\ud654 \ubd80\uc871
\nIVR \uc2dc\uc2a4\ud15c\uc774 \uac1c\ubcc4 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc778\uc2dd\ud558\uc9c0 \ubabb\ud558\uac70\ub098 \ub9de\ucda4\ud615 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uc9c0 \ubabb\ud558\uba74 \uc0ac\uc6a9\uc790\ub294 \uc885\uc885 \uc88c\uc808\uacfc \ubd88\ub9cc\uc744 \uacbd\ud5d8\ud558\uac8c \ub418\uace0, \uc774\ub85c \uc778\ud574 \uc774\ud0c8\ub960\uc774 \ub192\uc544\uc9c0\uace0 \uc0ac\ub78c\uc758 \ub3c4\uc6c0\uc744 \uc120\ud638\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc758 \ubd80\uc871\uc740 IVR \uc194\ub8e8\uc158\uc758 \ud6a8\uc728\uc131\uacfc \uc778\uc9c0\ub41c \uac00\uce58\ub97c \uc57d\ud654\uc2dc\ucf1c \uae30\uc5c5\uc774 IVR \uc2dc\uc2a4\ud15c\uc5d0 \ud22c\uc790\ud558\uac70\ub098 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\ub294 \uac83\uc744 \uaebc\ub9ac\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \uae30\uc5c5\ub4e4\uc740 \uc0ac\uc6a9\uc790\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uace0 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \ubcf4\ub2e4 \ubc1c\uc804\ub41c \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \ub300\uc548\uc744 \ubaa8\uc0c9\ud558\uba74\uc11c \uc2dc\uc7a5 \uc131\uc7a5\uc774 \ub454\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.
\n\ucf54\ub85c\ub09819\uc758 \uc601\ud5a5
\n\ucf54\ub85c\ub09819 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uae30\uc5c5\ub4e4\uc774 \ud1b5\ud654\ub7c9 \uc99d\uac00\uc640 \uc6d0\uaca9 \uadfc\ubb34 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud558\uba74\uc11c \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc2a4\ud15c \ub3c4\uc785\uc774 \uac00\uc18d\ud654\ub418\uc5c8\uc2b5\ub2c8\ub2e4. IVR \uc2dc\uc2a4\ud15c\uc740 \ud604\uc7a5 \uc9c1\uc6d0 \uc5c6\uc774\ub3c4 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uae09\uc99d\ud558\ub294 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0 \uc11c\ube44\uc2a4 \uc5f0\uc18d\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ud601\uc2e0\uc73c\ub85c\uc758 \uc804\ud658\uc740 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 AI\uc640 \uc790\ub3d9\ud654\ub97c \ud1b5\ud569\ud558\ub294 \uace0\uae09 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR \uc194\ub8e8\uc158\uc758 \ud544\uc694\uc131\uc744 \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9\uc740 \uac11\uc791\uc2a4\ub7ec\uc6b4 \uc218\uc694 \ubcc0\ud654\uc5d0 \uc801\uc751\ud558\ub294 \ub370 \uc788\uc5b4 \ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \uc720\uc5f0\ud55c IVR \uc2dc\uc2a4\ud15c\uc758 \uc911\uc694\uc131\uc744 \uac15\uc870\ud558\uc5ec \uad81\uadf9\uc801\uc73c\ub85c IVR \uc2dc\uc7a5\uc758 \uc131\uc7a5\uacfc \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud588\uc2b5\ub2c8\ub2e4.
\n\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR \ubd80\ubb38\uc740 \uc608\uce21 \uae30\uac04 \ub3d9\uc548 \uac00\uc7a5 \ud070 \uaddc\ubaa8\uac00 \ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.
\n\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR \ubd80\ubb38\uc740 \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc774 \ub2e4\ub978 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc11c\ube44\uc2a4 \ubc0f CRM \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc751\uc9d1\ub825 \uc788\uace0 \uc720\uc5f0\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\ubbc0\ub85c \uc218\uc775\uc131\uc774 \ub192\uc740 \uc131\uc7a5\uc138\ub97c \ubcf4\uc77c \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ud569\uc740 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uacfc \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \ucd09\uc9c4\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR \uc2dc\uc2a4\ud15c\uc744 \uc6d0\uaca9\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uc5b4 \ud3b8\ub9ac\ud568\uacfc \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \ud2b9\ud788 \uc6d0\uaca9 \ub610\ub294 \ubd84\uc0b0\ub41c \uc778\ub825\uc744 \ubcf4\uc720\ud55c \uc870\uc9c1\uc5d0 \uc720\ub9ac\ud569\ub2c8\ub2e4.
\n\ud130\uce58 \ud1a4 \uae30\ubc18 IVR \ubd80\ubb38\uc740 \uc608\uce21 \uae30\uac04 \ub3d9\uc548 \uac00\uc7a5 \ub192\uc740 CAGR\uc744 \ubcf4\uc77c \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.
\n\ud130\uce58 \ud1a4 \uae30\ubc18 IVR \ubd80\ubb38\uc740 \uc774\uc804\uc5d0\ub294 \uc0ac\ub78c\uc774 \ud544\uc694\ud588\ub358 \uc794\uc561 \uc870\ud68c \ubc0f \uc57d\uc18d \uc608\uc57d\uacfc \uac19\uc740 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc6b4\uc601 \ube44\uc6a9\uc744 \ud06c\uac8c \uc808\uac10\ud588\uae30 \ub54c\ubb38\uc5d0 \uc608\uce21 \uae30\uac04 \ub3d9\uc548 \uac00\uc7a5 \ub192\uc740 CAGR \uc131\uc7a5\uc744 \ubaa9\uaca9 \ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \ud130\uce58\ud1a4 IVR\uc740 \uace0\uac1d\uc774 \ub3c5\ub9bd\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc5ec \ud3b8\uc758\uc131\uacfc \ub9cc\uc871\ub3c4\ub97c \ub192\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc140\ud504 \uc11c\ube44\uc2a4 \ubaa8\ub378\uc740 \ud45c\uc900\uc801\uc778 \uae30\ub300\uce58\uac00 \ub418\uc5b4 \ub354 \ubc1c\uc804\ub41c IVR \uc2dc\uc2a4\ud15c \uac1c\ubc1c\uc5d0 \uc601\ud5a5\uc744 \ubbf8\ucce4\uc2b5\ub2c8\ub2e4.
\n\uc810\uc720\uc728\uc774 \uac00\uc7a5 \ub192\uc740 \uc9c0\uc5ed:
\n\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc740 \uc740\ud589, \uc758\ub8cc, \uc18c\ub9e4 \ubc0f \ud1b5\uc2e0\uacfc \uac19\uc740 \ubd80\ubb38\uc774 IVR \uc2dc\uc2a4\ud15c\uc758 \uc8fc\uc694 \ucc44\ud0dd\uc790\uc774\uae30 \ub54c\ubb38\uc5d0 \uc608\uce21 \uae30\uac04 \ub3d9\uc548 \uac00\uc7a5 \ud070 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0b0\uc5c5\uc5d0\uc11c\ub294 \uace0\uac1d \uc9c0\uc6d0, \uc57d\uc18d \uc608\uc57d, \uacb0\uc81c \ucc98\ub9ac \ubc0f \uc815\ubcf4 \ubc30\ud3ec\ub97c \uc704\ud574 IVR\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \ub610\ud55c IVR \uc2dc\uc2a4\ud15c\uc740 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\uc640 \uac70\ub798\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc0ac\ub78c\uc758 \uac1c\uc785 \ud544\uc694\uc131\uc744 \ucd5c\uc18c\ud654\ud558\uace0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc11c\ube44\uc2a4 \uac00\uc6a9\uc131\uc744 \uad6c\ud604\ud568\uc73c\ub85c\uc368 \uc870\uc9c1\uc758 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.
\n\uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960\uc774 \uac00\uc7a5 \ub192\uc740 \uc9c0\uc5ed:
\n\ubd81\ubbf8\ub294 \uc608\uce21 \uae30\uac04 \ub3d9\uc548 \uc74c\uc131 \uc778\uc2dd \ubc0f \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ub2a5\uc774 \ud5a5\uc0c1\ub418\uc5b4 IVR \uc2dc\uc2a4\ud15c\uc774 \ub354\uc6b1 \uc9c1\uad00\uc801\uc774\uace0 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc73c\ub85c \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c \uac00\uc7a5 \ub192\uc740 CAGR\uc744 \uae30\ub85d\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\uc220\uc740 \ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc0c1\ud638\uc791\uc6a9\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \uace0\uac1d\uc758 \ubd88\ub9cc\uc744 \uc904\uc774\uace0 \uc11c\ube44\uc2a4 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ub610\ud55c \uac1c\uc120\ub41c IVR \uc2dc\uc2a4\ud15c\uc740 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. CRM \ud1b5\ud569\uc744 \ud1b5\ud55c \uac1c\uc778\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9\ub3c4 \ub354 \ub098\uc740 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n

\uc8fc\uc694 \uac1c\ubc1c \uc0ac\ud56d:
\n2024\ub144 5\uc6d4, 8×8\uc740 \uc7ac\ud5a5\uad70\uc778\uc744 \uae30\ub9ac\uace0 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ubc00\ub9ac\ud130\ub9ac \uba54\uc774\ud06c\uc624\ubc84\uc640 \ud30c\ud2b8\ub108\uc2ed\uc744 \ub9fa\uc5c8\uc2b5\ub2c8\ub2e4. \ud68c\uc0ac\uc758 \ud1f4\uc5ed \uad70\uc778\ub4e4\uc758 \uc774\uc57c\uae30\ub97c \ud1b5\ud574 \ud1f4\uc5ed \uad70\uc778\ub4e4\uc774 \uc9c1\uc7a5\uc5d0 \uac00\uc838\ub2e4\uc8fc\ub294 \uae0d\uc815\uc801\uc778 \uc790\uc9c8\uacfc \uacf5\ud5cc\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.
\n2024\ub144 4\uc6d4, 8×8\uc740 Teams\ub97c \uc0ac\uc6a9\ud558\ub294 \uc870\uc9c1\uc758 \uc548\uc815\uc801\uc778 \uc804\ud654 \ud1b5\uc2e0 \ubc30\ud3ec \ubc0f \ucc44\ud0dd\uc744 \uac04\uc18c\ud654\ud558\uae30 \uc704\ud574 Microsoft Teams\uc6a9 Operator Connect\ub97c \ucd9c\uc2dc\ud569\ub2c8\ub2e4. \uc624\ud37c\ub808\uc774\ud130 \ucee4\ub125\ud2b8\uc758 \ucd9c\uc2dc\ub85c \uace0\uac1d\uc740 \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ud655\ub300\ud560 \uc218 \uc788\ub294 \ub354 \ud070 \uc720\uc5f0\uc131\uacfc \uae30\ud68c\ub97c \uc5bb\uac8c \ub429\ub2c8\ub2e4.
\n2024\ub144 4\uc6d4, Cisco Hypershield\ub294 \uace0\ub9bd\ub41c \ubc29\uc5b4\ub97c \ub118\uc5b4 \ub124\ud2b8\uc6cc\ud06c\uc640 \ud074\ub77c\uc6b0\ub4dc \uc804\ubc18\uc5d0\uc11c \ud3ec\uad04\uc801\uc778 \ubcf4\ud638\ub97c \uc704\ud55c AI \uae30\ubc18 \ud1b5\ud569 \ubcf4\uc548 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.
\n\uc9c0\uc6d0\ub418\ub294 \ubc30\ud3ec \ubaa8\ub4dc
\n– \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR
\n– \uc628\ud504\ub808\ubbf8\uc2a4 IVR<\/p>\n

\uc9c0\uc6d0 \uc194\ub8e8\uc158
\n– \ud1b5\ud654 \ub77c\uc6b0\ud305
\n– \uc544\uc6c3\ubc14\uc6b4\ub4dc
\n\uc9c0\uc6d0 \ub300\uc0c1 \uc870\uc9c1 \uaddc\ubaa8
\n– \uc911\uc18c\uae30\uc5c5(SME)
\n– \ub300\uaddc\ubaa8 \uae30\uc5c5
\n\uc9c0\uc6d0 \uae30\uc220
\n– \uc74c\uc131 \uae30\ubc18 IVR
\n– \ud130\uce58 \ud1a4 \uae30\ubc18 IVR
\n– \ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658 IVR
\n\ucd5c\uc885 \uc0ac\uc6a9\uc790 \ub300\uc0c1
\n– \uc5ec\ud589 \ubc0f \uc811\uac1d\uc5c5
\n– \uc81c\uc57d \ubc0f \uc758\ub8cc
\n– \ud1b5\uc2e0
\n– \uc6b4\uc1a1 \ubc0f \ubb3c\ub958
\n– \ubbf8\ub514\uc5b4, \ub9ac\ud14c\uc77c \ubc0f \uc774\ucee4\uba38\uc2a4
\n– \uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8(BFSI)
\n– \uae30\ud0c0 \ucd5c\uc885 \uc0ac\uc6a9\uc790
\n\uc9c0\uc6d0 \uc9c0\uc5ed
\n– \ubd81\ubbf8
\no \ubbf8\uad6d
\no \uce90\ub098\ub2e4
\no \uba55\uc2dc\ucf54
\n– \uc720\ub7fd
\no \ub3c5\uc77c
\no \uc601\uad6d
\no \uc774\ud0c8\ub9ac\uc544
\no \ud504\ub791\uc2a4
\no \uc2a4\ud398\uc778
\no \uae30\ud0c0 \uc720\ub7fd
\n– \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591
\no \uc77c\ubcf8
\no \uc911\uad6d
\no \uc778\ub3c4
\no \ud638\uc8fc
\no \ub274\uc9c8\ub79c\ub4dc
\no \ub300\ud55c\ubbfc\uad6d
\no \uae30\ud0c0 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed
\n– \ub0a8\ubbf8
\no \uc544\ub974\ud5e8\ud2f0\ub098
\no \ube0c\ub77c\uc9c8
\no \uce60\ub808
\no \uae30\ud0c0 \ub0a8\ubbf8
\n– \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74
\no \uc0ac\uc6b0\ub514 \uc544\ub77c\ube44\uc544
\no \uc544\ub78d\uc5d0\ubbf8\ub9ac\ud2b8
\no \uce74\ud0c0\ub974
\no \ub0a8\uc544\ud504\ub9ac\uce74 \uacf5\ud654\uad6d
\no \uae30\ud0c0 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74
\n\ubcf4\uace0\uc11c\uc758 \uc8fc\uc694 \ub0b4\uc6a9
\n– \uc9c0\uc5ed \ubc0f \uad6d\uac00\ubcc4 \uc138\uadf8\uba3c\ud2b8\uc5d0 \ub300\ud55c \uc2dc\uc7a5 \uc810\uc720\uc728 \ud3c9\uac00
\n– \uc2e0\uaddc \ucc38\uac00\uc790\ub97c \uc704\ud55c \uc804\ub7b5\uc801 \uad8c\uc7a5 \uc0ac\ud56d
\n– 2022\ub144, 2023\ub144, 2024\ub144, 2026\ub144, 2030\ub144\uc758 \uc2dc\uc7a5 \ub370\uc774\ud130\ub97c \ub2e4\ub8f9\ub2c8\ub2e4.
\n– \uc2dc\uc7a5 \ub3d9\ud5a5 (\ub3d9\uc778, \uc81c\uc57d, \uae30\ud68c, \uc704\ud611, \uacfc\uc81c, \ud22c\uc790 \uae30\ud68c \ubc0f \uad8c\uc7a5 \uc0ac\ud56d)
\n– \uc2dc\uc7a5 \ucd94\uc815\uce58\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \uc8fc\uc694 \ube44\uc988\ub2c8\uc2a4 \ubd80\ubb38\uc758 \uc804\ub7b5\uc801 \uad8c\uc7a5 \uc0ac\ud56d
\n– \uc8fc\uc694 \uacf5\ud1b5 \ud2b8\ub80c\ub4dc\ub97c \ub9e4\ud551\ud558\ub294 \uacbd\uc7c1 \uc870\uacbd \ub9e4\ud551
\n– \uc0c1\uc138\ud55c \uc804\ub7b5, \uc7ac\ubb34 \ubc0f \ucd5c\uadfc \uac1c\ubc1c \uc0ac\ud56d\uc744 \ud3ec\ud568\ud55c \ud68c\uc0ac \ud504\ub85c\ud30c\uc77c\ub9c1
\n– \ucd5c\uc2e0 \uae30\uc220 \ubc1c\uc804\uc744 \ub9e4\ud551\ud558\ub294 \uacf5\uae09\ub9dd \ub3d9\ud5a5<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-18470","post","type-post","status-publish","format-standard","hentry","category-industry-research-report"],"_links":{"self":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/18470"}],"collection":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/comments?post=18470"}],"version-history":[{"count":0,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/18470\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/media?parent=18470"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/categories?post=18470"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/tags?post=18470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}