{"id":37393,"date":"2026-02-11T14:53:03","date_gmt":"2026-02-11T14:53:03","guid":{"rendered":"https:\/\/www.globalresearch.co.kr\/insight\/interactive-voice-response-market-mordor\/"},"modified":"2026-09-11T05:15:33","modified_gmt":"2026-09-10T20:15:33","slug":"interactive-voice-response-market-mordor","status":"publish","type":"post","link":"https:\/\/www.globalresearch.co.kr\/insight\/interactive-voice-response-market-mordor\/","title":{"rendered":"\uc138\uacc4\uc758 \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 (IVR) \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc810\uc720\uc728 \ubd84\uc11d &#8211; \uc131\uc7a5 \ub3d9\ud5a5 \ubc0f \uc804\ub9dd (2025-2030\ub144)"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/interactive-voice-response-market-1762478060903-major-players.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/interactive-voice-response-market-size-image-1765969633364.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-0\">1. \uc11c\ub860<\/p>\n<ul>\n<li class=\"toc-level-2\">1.1 \uc5f0\uad6c \uac00\uc815 \ubc0f \uc2dc\uc7a5 \uc815\uc758<\/li>\n<li class=\"toc-level-2\">1.2 \uc5f0\uad6c \ubc94\uc704<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-1\">2. \uc5f0\uad6c \ubc29\ubc95\ub860<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-2\">3. \uc694\uc57d<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-3\">4. \uc2dc\uc7a5 \ud658\uacbd<\/p>\n<ul>\n<li class=\"toc-level-2\">4.1 \uc2dc\uc7a5 \uac1c\uc694<\/li>\n<li class=\"toc-level-2\">4.2 \uc2dc\uc7a5 \ub3d9\uc778\n<ul>\n<li class=\"toc-level-3\">4.2.1 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130 \ucc44\ud0dd \uc99d\uac00<\/li>\n<li class=\"toc-level-3\">4.2.2 \ub300\ud654\ud615 AI \uae30\ubc18 IVR\ub85c\uc758 \uc804\ud658<\/li>\n<li class=\"toc-level-3\">4.2.3 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734 \uace0\uac1d \uc140\ud504 \uc11c\ube44\uc2a4 \uc218\uc694<\/li>\n<li class=\"toc-level-3\">4.2.4 \uc634\ub2c8\ucc44\ub110 CX \ud50c\ub7ab\ud3fc\uacfc\uc758 \ud1b5\ud569<\/li>\n<li class=\"toc-level-3\">4.2.5 \uc778\uc99d\uc744 \uc704\ud55c \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd \ucc44\ud0dd<\/li>\n<li class=\"toc-level-3\">4.2.6 \uc758\ub8cc \uc6d0\uaca9 \ubd84\ub958\uc5d0\uc11c\uc758 \uc0ac\uc6a9 \uc99d\uac00<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.3 \uc2dc\uc7a5 \uc81c\uc57d\n<ul>\n<li class=\"toc-level-3\">4.3.1 \ub2e4\uad6d\uc5b4 \uc790\uc5f0\uc5b4 \ucc98\ub9ac\uc758 \ubcf5\uc7a1\uc131<\/li>\n<li class=\"toc-level-3\">4.3.2 \ub514\uc9c0\ud138 \uc6b0\uc120 \uc9c0\uc6d0\uc5d0 \ub300\ud55c \uc18c\ube44\uc790 \uc120\ud638\ub3c4 \uc99d\uac00<\/li>\n<li class=\"toc-level-3\">4.3.3 \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc \ubc0f \uc8fc\uad8c \uaddc\uc81c<\/li>\n<li class=\"toc-level-3\">4.3.4 \ub300\uae30\uc5c5\uc758 \ub808\uac70\uc2dc \uc628\ud504\ub808\ubbf8\uc2a4 CAPEX \uace0\uc815<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.4 \uc0b0\uc5c5 \uac00\uce58 \uc0ac\uc2ac \ubd84\uc11d<\/li>\n<li class=\"toc-level-2\">4.5 \uaddc\uc81c \ud658\uacbd<\/li>\n<li class=\"toc-level-2\">4.6 \uae30\uc220 \uc804\ub9dd<\/li>\n<li class=\"toc-level-2\">4.7 \uac70\uc2dc \uacbd\uc81c \uc694\uc778\uc758 \uc601\ud5a5<\/li>\n<li class=\"toc-level-2\">4.8 \ud3ec\ud130\uc758 5\uac00\uc9c0 \uacbd\uc7c1 \uc694\uc778 \ubd84\uc11d\n<ul>\n<li class=\"toc-level-3\">4.8.1 \uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.8.2 \ub300\uccb4\uc7ac\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.8.3 \uacf5\uae09\uc5c5\uccb4\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.8.4 \uad6c\ub9e4\uc790\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.8.5 \uacbd\uc7c1 \uac15\ub3c4<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-4\">5. \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc131\uc7a5 \uc608\uce21 (\uac00\uce58)<\/p>\n<ul>\n<li class=\"toc-level-2\">5.1 \ubc30\ud3ec \ubaa8\ub4dc\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.1.1 \uc628\ud504\ub808\ubbf8\uc2a4<\/li>\n<li class=\"toc-level-3\">5.1.2 \ud074\ub77c\uc6b0\ub4dc<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.2 \uae30\uc5c5 \uaddc\ubaa8\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.2.1 \uc911\uc18c\uae30\uc5c5<\/li>\n<li class=\"toc-level-3\">5.2.2 \ub300\uae30\uc5c5<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.3 \uad6c\uc131 \uc694\uc18c\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.3.1 \uc194\ub8e8\uc158<\/li>\n<li class=\"toc-level-3\">5.3.2 \uc11c\ube44\uc2a4<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.4 \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.4.1 \uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8<\/li>\n<li class=\"toc-level-3\">5.4.2 \ud1b5\uc2e0<\/li>\n<li class=\"toc-level-3\">5.4.3 \ud5ec\uc2a4\ucf00\uc5b4 \ubc0f \uc0dd\uba85 \uacfc\ud559<\/li>\n<li class=\"toc-level-3\">5.4.4 \uc18c\ub9e4 \ubc0f \uc804\uc790\uc0c1\uac70\ub798<\/li>\n<li class=\"toc-level-3\">5.4.5 \uc720\ud2f8\ub9ac\ud2f0 \ubc0f \uc5d0\ub108\uc9c0<\/li>\n<li class=\"toc-level-3\">5.4.6 \uacf5\uacf5 \ubd80\ubb38<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.5 \uc9c0\uc5ed\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.5.1 \ubd81\ubbf8\n<ul>\n<li class=\"toc-level-4\">5.5.1.1 \ubbf8\uad6d<\/li>\n<li class=\"toc-level-4\">5.5.1.2 \uce90\ub098\ub2e4<\/li>\n<li class=\"toc-level-4\">5.5.1.3 \uba55\uc2dc\ucf54<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-3\">5.5.2 \uc720\ub7fd\n<ul>\n<li class=\"toc-level-4\">5.5.2.1 \ub3c5\uc77c<\/li>\n<li class=\"toc-level-4\">5.5.2.2 \uc601\uad6d<\/li>\n<li class=\"toc-level-4\">5.5.2.3 \ud504\ub791\uc2a4<\/li>\n<li class=\"toc-level-4\">5.5.2.4 \ub7ec\uc2dc\uc544<\/li>\n<li class=\"toc-level-4\">5.5.2.5 \uae30\ud0c0 \uc720\ub7fd<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-3\">5.5.3 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591\n<ul>\n<li class=\"toc-level-4\">5.5.3.1 \uc911\uad6d<\/li>\n<li class=\"toc-level-4\">5.5.3.2 \uc77c\ubcf8<\/li>\n<li class=\"toc-level-4\">5.5.3.3 \uc778\ub3c4<\/li>\n<li class=\"toc-level-4\">5.5.3.4 \ub300\ud55c\ubbfc\uad6d<\/li>\n<li class=\"toc-level-4\">5.5.3.5 \ud638\uc8fc<\/li>\n<li class=\"toc-level-4\">5.5.3.6 \uae30\ud0c0 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-3\">5.5.4 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74\n<ul>\n<li class=\"toc-level-4\">5.5.4.1 \uc911\ub3d9\n<ul>\n<li class=\"toc-level-5\">5.5.4.1.1 \uc0ac\uc6b0\ub514\uc544\ub77c\ube44\uc544<\/li>\n<li class=\"toc-level-5\">5.5.4.1.2 \uc544\ub78d\uc5d0\ubbf8\ub9ac\ud2b8<\/li>\n<li class=\"toc-level-5\">5.5.4.1.3 \uae30\ud0c0 \uc911\ub3d9<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-4\">5.5.4.2 \uc544\ud504\ub9ac\uce74\n<ul>\n<li class=\"toc-level-5\">5.5.4.2.1 \ub0a8\uc544\ud504\ub9ac\uce74 \uacf5\ud654\uad6d<\/li>\n<li class=\"toc-level-5\">5.5.4.2.2 \uc774\uc9d1\ud2b8<\/li>\n<li class=\"toc-level-5\">5.5.4.2.3 \uae30\ud0c0 \uc544\ud504\ub9ac\uce74<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-3\">5.5.5 \ub0a8\ubbf8\n<ul>\n<li class=\"toc-level-4\">5.5.5.1 \ube0c\ub77c\uc9c8<\/li>\n<li class=\"toc-level-4\">5.5.5.2 \uc544\ub974\ud5e8\ud2f0\ub098<\/li>\n<li class=\"toc-level-4\">5.5.5.3 \uae30\ud0c0 \ub0a8\ubbf8<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-5\">6. \uacbd\uc7c1 \ud658\uacbd<\/p>\n<ul>\n<li class=\"toc-level-2\">6.1 \uc2dc\uc7a5 \uc9d1\uc911\ub3c4<\/li>\n<li class=\"toc-level-2\">6.2 \uc804\ub7b5\uc801 \ud589\ubcf4<\/li>\n<li class=\"toc-level-2\">6.3 \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d<\/li>\n<li class=\"toc-level-2\">6.4 \uae30\uc5c5 \ud504\ub85c\ud544 (\uae00\ub85c\ubc8c \uc218\uc900 \uac1c\uc694, \uc2dc\uc7a5 \uc218\uc900 \uac1c\uc694, \ud575\uc2ec \ubd80\ubb38, \uc7ac\ubb34 \uc815\ubcf4(\uc0ac\uc6a9 \uac00\ub2a5\ud55c \uacbd\uc6b0), \uc804\ub7b5 \uc815\ubcf4, \uc8fc\uc694 \uae30\uc5c5\uc758 \uc2dc\uc7a5 \uc21c\uc704\/\uc810\uc720\uc728, \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4, \ucd5c\uadfc \uac1c\ubc1c \uc0ac\ud56d \ud3ec\ud568)\n<ul>\n<li class=\"toc-level-3\">6.4.1 Genesys Telecommunications Laboratories Inc.<\/li>\n<li class=\"toc-level-3\">6.4.2 Avaya LLC<\/li>\n<li class=\"toc-level-3\">6.4.3 Cisco Systems Inc.<\/li>\n<li class=\"toc-level-3\">6.4.4 NICE Ltd.<\/li>\n<li class=\"toc-level-3\">6.4.5 Five9 Inc.<\/li>\n<li class=\"toc-level-3\">6.4.6 Twilio Inc.<\/li>\n<li class=\"toc-level-3\">6.4.7 Talkdesk Inc.<\/li>\n<li class=\"toc-level-3\">6.4.8 8&#215;8 Inc.<\/li>\n<li class=\"toc-level-3\">6.4.9 Mitel Networks Corporation<\/li>\n<li class=\"toc-level-3\">6.4.10 RingCentral Inc.<\/li>\n<li class=\"toc-level-3\">6.4.11 Enghouse Systems Limited<\/li>\n<li class=\"toc-level-3\">6.4.12 Vonage Holdings Corp.<\/li>\n<li class=\"toc-level-3\">6.4.13 Alvaria Inc.<\/li>\n<li class=\"toc-level-3\">6.4.14 Content Guru Limited<\/li>\n<li class=\"toc-level-3\">6.4.15 West Technology Group LLC (Intrado)<\/li>\n<li class=\"toc-level-3\">6.4.16 Syntellect Inc. (a Convergys Company)<\/li>\n<li class=\"toc-level-3\">6.4.17 Spok Holdings Inc.<\/li>\n<li class=\"toc-level-3\">6.4.18 Plum Voice Inc.<\/li>\n<li class=\"toc-level-3\">6.4.19 Aculab PLC<\/li>\n<li class=\"toc-level-3\">6.4.20 LumenVox LLC<\/li>\n<li class=\"toc-level-3\">6.4.21 Zendesk Inc.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-6\">7. \uc2dc\uc7a5 \uae30\ud68c \ubc0f \ubbf8\ub798 \uc804\ub9dd<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc778\ud130\ub799\ud2f0\ube0c \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc7a5 \uac1c\uc694 \ubc0f \uc131\uc7a5 \ub3d9\ud5a5 \ubcf4\uace0\uc11c (2025-2030)<\/p>\n<p>1. \uc2dc\uc7a5 \uac1c\uc694 \ubc0f \uc131\uc7a5 \uc804\ub9dd<br \/>\n\uc778\ud130\ub799\ud2f0\ube0c \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc7a5\uc740 2025\ub144 53\uc5b5 9\ucc9c\ub9cc \ub2ec\ub7ec \uaddc\ubaa8\uc5d0\uc11c 2030\ub144\uae4c\uc9c0 70\uc5b5 7\ucc9c\ub9cc \ub2ec\ub7ec\uc5d0 \ub3c4\ub2ec\ud558\uba70, \uc608\uce21 \uae30\uac04(2025-2030) \ub3d9\uc548 \uc5f0\ud3c9\uade0 5.56%\uc758 \uacac\uace0\ud55c \uc131\uc7a5\ub960\uc744 \uae30\ub85d\ud560 \uac83\uc73c\ub85c \uc804\ub9dd\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc131\uc7a5\uc740 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130 \uc544\ud0a4\ud14d\ucc98\uac00 \ub300\ud654\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \ubc0f \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd \uae30\uc220\uacfc \uc735\ud569\ub418\uba74\uc11c \ucd1d \uc18c\uc720 \ube44\uc6a9(TCO) \uc808\uac10 \ubc0f \uc0ac\uae30 \ubc29\uc9c0 \uac15\ud654 \ud6a8\uacfc\ub97c \uc81c\uacf5\ud558\uba70 \uc218\uc694\uac00 \ud655\ub300\ub418\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ucd08\uae30\uc5d0\ub294 \ub300\uae30\uc5c5\uc774 IVR \ub3c4\uc785\uc744 \uc8fc\ub3c4\ud588\uc73c\ub098, \uc911\uc18c\uae30\uc5c5(SME)\uc740 \uad6c\ub3c5 \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc778\ud504\ub77c \uc7a5\ubcbd\uc744 \ud574\uc18c\ud558\uba70 \uc131\uc7a5\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ud5ec\uc2a4\ucf00\uc5b4 \uc6d0\uaca9 \ubd84\ub958 \ubc0f \uc740\ud589 \uc0ac\uae30 \uc644\ud654 \ubd84\uc57c\uc5d0\uc11c \uc218\uc9c1\uc801 \uc804\ubb38\ud654\uac00 \uc2ec\ud654\ub418\uba74\uc11c \uc194\ub8e8\uc158 \uc5c5\uadf8\ub808\uc774\ub4dc \ubc0f \uc11c\ube44\uc2a4 \uacc4\uc57d \uc218\uc694\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc7a5 \uc9d1\uc911\ub3c4\ub294 \uc911\uac04 \uc218\uc900\uc774\uba70, \uae30\uc874 \uae30\uc5c5\ub4e4\uc774 \uae30\uc874 \uace0\uac1d \uae30\ubc18\uc744 \ubc29\uc5b4\ud558\ub294 \uac00\uc6b4\ub370 \ud074\ub77c\uc6b0\ub4dc \uc6b0\uc120(cloud-first) \uae30\uc5c5\ub4e4\uc774 API \uc911\uc2ec\uc758 \uc11c\ube44\uc2a4\uc640 \uc608\uce21 \ubd84\uc11d \uae30\ub2a5\uc744 \ub3c4\uc785\ud558\uba70 \uacbd\uc7c1 \uad6c\ub3c4\ub97c \ud615\uc131\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc5ed\ubcc4\ub85c\ub294 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc774 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc2dc\uc7a5\uc73c\ub85c \ubd80\uc0c1\ud558\uace0 \uc788\uc73c\uba70, \ubd81\ubbf8 \uc9c0\uc5ed\uc740 \uac00\uc7a5 \ud070 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>2. \uc8fc\uc694 \ubcf4\uace0\uc11c \uc694\uc57d<br \/>\n*   \ubc30\ud3ec \ubaa8\ub4dc\ubcc4: \ud074\ub77c\uc6b0\ub4dc \ubc30\ud3ec\ub294 2024\ub144 IVR \uc2dc\uc7a5 \uc810\uc720\uc728\uc758 62.48%\ub97c \ucc28\uc9c0\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR \uc194\ub8e8\uc158\uc740 \uc720\uc5f0\ud55c \ud655\uc7a5\uc131, \ub0ae\uc740 \ucd08\uae30 \ud22c\uc790 \ube44\uc6a9, \uadf8\ub9ac\uace0 \uc6d0\uaca9 \uc811\uadfc\uc131 \ub4f1\uc758 \uc774\uc810\uc744 \uc81c\uacf5\ud558\uba70 \uae30\uc5c5\ub4e4\uc758 \ub3c4\uc785\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74, \uc628\ud504\ub808\ubbf8\uc2a4 \ubc30\ud3ec\ub294 \ubcf4\uc548 \ubc0f \ub370\uc774\ud130 \ud1b5\uc81c\uc5d0 \ub300\ud55c \ub192\uc740 \uc694\uad6c\uc0ac\ud56d\uc744 \uac00\uc9c4 \ud2b9\uc815 \uc0b0\uc5c5\uad70\uc5d0\uc11c \uc5ec\uc804\ud788 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>*   \uad6c\uc131 \uc694\uc18c\ubcc4: \uc194\ub8e8\uc158 \ubd80\ubb38\uc740 IVR \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\uc73c\uba70, \ud2b9\ud788 AI \uae30\ubc18 \ub300\ud654\ud615 IVR \uc194\ub8e8\uc158\uc758 \ub3c4\uc785\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ubd80\ubb38\uc740 IVR \uc2dc\uc2a4\ud15c\uc758 \uad6c\ud604, \uc720\uc9c0\ubcf4\uc218 \ubc0f \ucee8\uc124\ud305\uc744 \ud3ec\ud568\ud558\uba70, \ubcf5\uc7a1\ud55c \uc2dc\uc2a4\ud15c \ud1b5\ud569 \ubc0f \uc9c0\uc18d\uc801\uc778 \uae30\uc220 \uc9c0\uc6d0\uc758 \ud544\uc694\uc131\uc73c\ub85c \uc778\ud574 \uafb8\uc900\ud788 \uc131\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>*   \ucd5c\uc885 \uc0ac\uc6a9\uc790\ubcc4: \ucf5c\uc13c\ud130 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\ubb38\uc774 IVR \uc2dc\uc7a5\uc758 \uac00\uc7a5 \ud070 \ucd5c\uc885 \uc0ac\uc6a9\uc790\uc774\uba70, \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120 \ubc0f \uc6b4\uc601 \ud6a8\uc728\uc131 \uc99d\ub300\uc5d0 \ub300\ud55c \uc694\uad6c\uac00 \uc131\uc7a5\uc744 \uacac\uc778\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8(BFSI) \ubd80\ubb38\uc740 \uc0ac\uae30 \ubc29\uc9c0 \ubc0f \ubcf4\uc548 \uac15\ud654 \ubaa9\uc801\uc73c\ub85c IVR \uc2dc\uc2a4\ud15c\uc744 \uc801\uadf9\uc801\uc73c\ub85c \ub3c4\uc785\ud558\uace0 \uc788\uc73c\uba70, \ud5ec\uc2a4\ucf00\uc5b4 \ubd80\ubb38\uc740 \ud658\uc790 \ubd84\ub958 \ubc0f \uc608\uc57d \uad00\ub9ac \ub4f1\uc5d0\uc11c IVR \ud65c\uc6a9\uc744 \ud655\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>3. \uc2dc\uc7a5 \ub3d9\ud5a5 \ubc0f \uc804\ub9dd<br \/>\n*   AI \ubc0f \uba38\uc2e0\ub7ec\ub2dd \ud1b5\ud569: IVR \uc2dc\uc2a4\ud15c\uc5d0 \uc778\uacf5\uc9c0\ub2a5(AI)\uacfc \uba38\uc2e0\ub7ec\ub2dd(ML) \uae30\uc220\uc774 \ud1b5\ud569\ub418\uba74\uc11c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \uc9c0\ub2a5\ud654 \ubc0f \uac1c\uc778\ud654\uac00 \uac00\uc18d\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud558\uace0, \ubcf5\uc7a1\ud55c \ubb38\uc758\uc5d0\ub3c4 \ud6a8\uacfc\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<br \/>\n*   \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR\uc758 \ud655\uc0b0: \ud074\ub77c\uc6b0\ub4dc \ucef4\ud4e8\ud305\uc758 \ubc1c\uc804\uacfc \ud568\uaed8 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 IVR \uc194\ub8e8\uc158\uc758 \ub3c4\uc785\uc774 \ube60\ub974\uac8c \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\ub4e4\uc5d0\uac8c \uc720\uc5f0\ud55c \ud655\uc7a5\uc131, \ub0ae\uc740 \ucd08\uae30 \ud22c\uc790 \ube44\uc6a9, \uadf8\ub9ac\uace0 \uc6d0\uaca9 \uad00\ub9ac\uc758 \uc6a9\uc774\uc131\uc744 \uc81c\uacf5\ud558\uc5ec \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4.<br \/>\n*   \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8: IVR \uc2dc\uc2a4\ud15c\uc740 \uc774\uc81c \uc804\ud654 \ucc44\ub110\uc744 \ub118\uc5b4 \uc6f9\ucc57, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \ud1b5\ud569\ub418\uc5b4 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ud575\uc2ec \uc694\uc18c\ub85c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \uc5b4\ub5a4 \ucc44\ub110\uc744 \ud1b5\ud574\uc11c\ub4e0 \uc77c\uad00\ub418\uace0 \ub04a\uae40 \uc5c6\ub294 \uc11c\ube44\uc2a4\ub97c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \ubcf4\uc548 \ubc0f \uaddc\uc81c \uc900\uc218 \uac15\ud654: \uae08\uc735 \ubc0f \ud5ec\uc2a4\ucf00\uc5b4\uc640 \uac19\uc740 \uaddc\uc81c \uc0b0\uc5c5\uc5d0\uc11c IVR \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d \ub370\uc774\ud130 \ubcf4\ud638 \ubc0f \uc0ac\uae30 \ubc29\uc9c0\ub97c \uc704\ud55c \uc911\uc694\ud55c \ubcf4\uc548 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0dd\uccb4 \uc778\uc2dd \uae30\uc220\uacfc\uc758 \uacb0\ud569\uc744 \ud1b5\ud574 \ubcf8\uc778 \uc778\uc99d \uc808\ucc28\ub97c \uac15\ud654\ud558\uace0, GDPR, CCPA \ub4f1 \ub370\uc774\ud130 \ubcf4\ud638 \uaddc\uc81c \uc900\uc218\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<br \/>\n*   \uc911\uc18c\uae30\uc5c5(SME) \uc2dc\uc7a5\uc758 \uc131\uc7a5: \uad6c\ub3c5 \uae30\ubc18\uc758 \uc11c\ube44\uc2a4\ud615 \uc18c\ud504\ud2b8\uc6e8\uc5b4(SaaS) \ubaa8\ub378\uc744 \ud1b5\ud574 IVR \uc194\ub8e8\uc158\uc774 \uc911\uc18c\uae30\uc5c5\uc5d0\uac8c\ub3c4 \uc811\uadfc \uac00\ub2a5\ud574\uc9c0\uba74\uc11c, \uc774\ub4e4 \uae30\uc5c5\uc758 \uc2dc\uc7a5 \ucc38\uc5ec\uac00 \ud655\ub300\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc911\uc18c\uae30\uc5c5\uc774 \ub300\uaddc\ubaa8 \uc778\ud504\ub77c \ud22c\uc790 \uc5c6\uc774\ub3c4 \uace0\uae09 \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \ub3c4\uc785\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>4. \uc8fc\uc694 \uc2dc\uc7a5 \ucc38\uc5ec\uc790<br \/>\nIVR \uc2dc\uc7a5\uc758 \uc8fc\uc694 \ucc38\uc5ec\uc790\ub85c\ub294 Genesys, Cisco Systems, Avaya, Nuance Communications (Microsoft), Five9, Twilio, NICE, Verint Systems, Aspect Software (Enghouse Interactive), \uadf8\ub9ac\uace0 8&#215;8 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uae30\uc220 \ud601\uc2e0, \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc2ed, \uc778\uc218\ud569\ubcd1 \ub4f1\uc744 \ud1b5\ud574 \uc2dc\uc7a5 \uacbd\uc7c1\ub825\uc744 \uac15\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uacfc AI \ud1b5\ud569 \uae30\ub2a5\uc744 \uc911\uc2ec\uc73c\ub85c \uc81c\ud488 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \ud655\uc7a5\ud558\uba70 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ud655\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e0\ud765 \uae30\uc5c5\ub4e4\uc740 API \uc911\uc2ec\uc758 \uc11c\ube44\uc2a4\uc640 \uc608\uce21 \ubd84\uc11d \uae30\ub2a5\uc744 \ud1b5\ud574 \ud2c8\uc0c8\uc2dc\uc7a5\uc744 \uacf5\ub7b5\ud558\uba70 \uacbd\uc7c1 \uad6c\ub3c4\ub97c \ub354\uc6b1 \ub2e4\ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubcf8 \ubcf4\uace0\uc11c\ub294 \uc778\ud130\ub799\ud2f0\ube0c \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc7a5\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. IVR \uc2dc\uc7a5\uc740 2030\ub144\uae4c\uc9c0 5.56%\uc758 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR)\uc744 \uae30\ub85d\ud558\uba70 70\uc5b5 7\ucc9c\ub9cc \ub2ec\ub7ec \uaddc\ubaa8\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uc804\ub9dd\ub429\ub2c8\ub2e4. \ud2b9\ud788 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ubc30\ud3ec \ubc29\uc2dd\uc774 2024\ub144 \uc2dc\uc7a5 \uc810\uc720\uc728 62.48%\ub97c \ucc28\uc9c0\ud558\uba70 5.97%\uc758 CAGR\ub85c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\uc73c\uba70, \uc9c0\uc5ed\ubcc4\ub85c\ub294 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc774 6.44%\uc758 CAGR\ub85c \uac00\uc7a5 \ube60\ub978 \uc131\uc7a5\uc744 \ubcf4\uc77c \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5\uc758 \uc8fc\uc694 \uc131\uc7a5 \ub3d9\ub825\uc73c\ub85c\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130 \ucc44\ud0dd \uc99d\uac00, \ub300\ud654\ud615 AI \uae30\ubc18 IVR\ub85c\uc758 \uc804\ud658, \uc5f0\uc911\ubb34\ud734 \uace0\uac1d \uc140\ud504 \uc11c\ube44\uc2a4 \uc218\uc694, \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8(CX) \ud50c\ub7ab\ud3fc\uacfc\uc758 \ud1b5\ud569, \uc778\uc99d\uc744 \uc704\ud55c \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd \ub3c4\uc785, \uadf8\ub9ac\uace0 \ud5ec\uc2a4\ucf00\uc5b4 \uc6d0\uaca9 \uc9c4\ub8cc\uc5d0\uc11c\uc758 \ud65c\uc6a9 \uc99d\ub300\uac00 \uaf3d\ud799\ub2c8\ub2e4. \ud5ec\uc2a4\ucf00\uc5b4 \ubd80\ubb38\uc740 \uc608\uc57d, \ucc98\ubc29\uc804 \ub9ac\ud544, \uc6d0\uaca9 \uc99d\uc0c1 \ud3c9\uac00 \ub4f1\uc5d0 IVR\uc744 \ud65c\uc6a9\ud558\uba70 6.73%\uc758 CAGR\ub85c \uc131\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74, \ub2e4\uad6d\uc5b4 \uc790\uc5f0\uc5b4 \ucc98\ub9ac\uc758 \ubcf5\uc7a1\uc131, \ub514\uc9c0\ud138 \uc6b0\uc120 \uc9c0\uc6d0\uc5d0 \ub300\ud55c \uc18c\ube44\uc790 \uc120\ud638\ub3c4 \uc99d\uac00, \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc \ubc0f \uc8fc\uad8c \uaddc\uc81c, \ub300\uae30\uc5c5\uc758 \ub808\uac70\uc2dc \uc628\ud504\ub808\ubbf8\uc2a4 \uc790\ubcf8 \uc9c0\ucd9c(Capex) \uace0\ucc29\ud654 \ub4f1\uc740 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc800\ud574\ud558\ub294 \uc694\uc778\uc73c\ub85c \uc791\uc6a9\ud569\ub2c8\ub2e4. \ud2b9\ud788 \ub2e4\uad6d\uc5b4 IVR\uc758 \uacbd\uc6b0 \ucf54\ub4dc \uc2a4\uc704\uce6d \ubc0f \uc9c0\uc5ed \ubc29\uc5b8 \ucc98\ub9ac \uc2dc \uc815\ud655\ub3c4 \uc800\ud558\uac00 \uc8fc\uc694 \uacfc\uc81c\ub85c \uc9c0\uc801\ub418\uba70, \uc774\ub294 \ubc30\ud3ec \ubcf5\uc7a1\uc131\uacfc \uc720\uc9c0\ubcf4\uc218 \ube44\uc6a9 \uc99d\uac00\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uace0\uc11c\ub294 \uc2dc\uc7a5\uc744 \ubc30\ud3ec \ubaa8\ub4dc(\uc628\ud504\ub808\ubbf8\uc2a4, \ud074\ub77c\uc6b0\ub4dc), \uae30\uc5c5 \uaddc\ubaa8(\uc911\uc18c\uae30\uc5c5, \ub300\uae30\uc5c5), \uad6c\uc131 \uc694\uc18c(\uc194\ub8e8\uc158, \uc11c\ube44\uc2a4), \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5(\uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8, \ud1b5\uc2e0, \ud5ec\uc2a4\ucf00\uc5b4 \ubc0f \uc0dd\uba85 \uacfc\ud559, \uc18c\ub9e4 \ubc0f \uc804\uc790\uc0c1\uac70\ub798, \uc720\ud2f8\ub9ac\ud2f0 \ubc0f \uc5d0\ub108\uc9c0, \uacf5\uacf5 \ubd80\ubb38), \uadf8\ub9ac\uace0 \uc9c0\uc5ed(\ubd81\ubbf8, \uc720\ub7fd, \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591, \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74, \ub0a8\ubbf8)\ubcc4\ub85c \uc138\ubd84\ud654\ud558\uc5ec \ubd84\uc11d\ud569\ub2c8\ub2e4. \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc740 \ub514\uc9c0\ud138 \uc815\ubd80 \ud504\ub85c\uadf8\ub7a8\uacfc \ub2e4\uad6d\uc5b4 \uc11c\ube44\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \ud798\uc785\uc5b4 \ube60\ub978 \uc131\uc7a5\uc744 \uc8fc\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \ubcf4\uace0\uc11c\ub294 \uc0b0\uc5c5 \uac00\uce58 \uc0ac\uc2ac \ubd84\uc11d, \uaddc\uc81c \ud658\uacbd, \uae30\uc220 \uc804\ub9dd, \uac70\uc2dc \uacbd\uc81c \uc694\uc778\uc758 \uc601\ud5a5, \uadf8\ub9ac\uace0 \ud3ec\ud130\uc758 5\uac00\uc9c0 \uacbd\uc7c1 \uc694\uc778 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc2dc\uc7a5\uc758 \uc804\ubc18\uc801\uc778 \uad6c\uc870\uc640 \uc5ed\ud559 \uad00\uacc4\ub97c \uc2ec\uce35\uc801\uc73c\ub85c \ub2e4\ub8f9\ub2c8\ub2e4.<\/p>\n<p>\uacbd\uc7c1 \ud658\uacbd \uc139\uc158\uc5d0\uc11c\ub294 \uc2dc\uc7a5 \uc9d1\uc911\ub3c4, \uc8fc\uc694 \uae30\uc5c5\ub4e4\uc758 \uc804\ub7b5\uc801 \uc6c0\uc9c1\uc784, \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys, Avaya, Cisco, NICE, Five9 \ub4f1 \uc8fc\uc694 \ubca4\ub354\ub4e4\uc758 \ud504\ub85c\ud544\uc744 \ud3ec\ud568\ud558\uba70, \uc774\ub4e4\uc740 \ub300\ud654\ud615 AI \uc815\ud655\ub3c4, \uc74c\uc131 \uc0dd\uccb4 \uc778\uc2dd \ubcf4\uc548, \uc218\uc9c1 \uc0b0\uc5c5\ubcc4 \uaddc\uc815 \uc900\uc218 \ubaa8\ub4c8 \ub4f1\uc744 \ud1b5\ud574 \ucc28\ubcc4\ud654\ub97c \uaf80\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ubcf4\uace0\uc11c\ub294 \uc2dc\uc7a5\uc758 \ubbf8\uac1c\ucc99 \uc601\uc5ed(White-Space)\uacfc \ucda9\uc871\ub418\uc9c0 \uc54a\uc740 \uc694\uad6c \uc0ac\ud56d\uc744 \ud3c9\uac00\ud558\uc5ec \ubbf8\ub798 \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uc2dc\ud558\uace0 \uc2dc\uc7a5\uc758 \uc804\ubc18\uc801\uc778 \uc804\ub9dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-37393","post","type-post","status-publish","format-standard","hentry","category-market-reports"],"_links":{"self":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/37393"}],"collection":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/comments?post=37393"}],"version-history":[{"count":0,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/37393\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/media?parent=37393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/categories?post=37393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/tags?post=37393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}