{"id":39563,"date":"2026-02-12T15:20:32","date_gmt":"2026-02-12T15:20:32","guid":{"rendered":"https:\/\/www.globalresearch.co.kr\/insight\/information-technology-service-management-market-mordor\/"},"modified":"2026-10-02T21:39:39","modified_gmt":"2026-10-02T12:39:39","slug":"information-technology-service-management-market-mordor","status":"publish","type":"post","link":"https:\/\/www.globalresearch.co.kr\/insight\/information-technology-service-management-market-mordor\/","title":{"rendered":"\uc138\uacc4\uc758 ITSM \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc810\uc720\uc728 \ubd84\uc11d &#8211; \uc131\uc7a5 \ub3d9\ud5a5 \ubc0f \uc804\ub9dd (2026-2031)"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/information-technology-service-management-market_1689254754790_Information_Technology_Service_Management_Market_Major_Players.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/information-technology-service-management-market-size-image-1770820970645.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-0\">1. \uc11c\ub860<\/p>\n<ul>\n<li class=\"toc-level-2\">1.1 \uc5f0\uad6c \uac00\uc815 \ubc0f \uc2dc\uc7a5 \uc815\uc758<\/li>\n<li class=\"toc-level-2\">1.2 \uc5f0\uad6c \ubc94\uc704<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-1\">2. \uc5f0\uad6c \ubc29\ubc95\ub860<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-2\">3. \uc694\uc57d<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-3\">4. \uc2dc\uc7a5 \ud658\uacbd<\/p>\n<ul>\n<li class=\"toc-level-2\">4.1 \uc2dc\uc7a5 \uac1c\uc694<\/li>\n<li class=\"toc-level-2\">4.2 \uc2dc\uc7a5 \ub3d9\uc778\n<ul>\n<li class=\"toc-level-3\">4.2.1 \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c ITSM \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc804\ud658<\/li>\n<li class=\"toc-level-3\">4.2.2 AI \uae30\ubc18 \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \ubc0f AIOps \ud1b5\ud569<\/li>\n<li class=\"toc-level-3\">4.2.3 \ud558\uc774\ube0c\ub9ac\ub4dc\/\uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc744 \uc704\ud55c \ud1b5\ud569 \uad00\ub9ac<\/li>\n<li class=\"toc-level-3\">4.2.4 \uc2dc\ubbfc ITSM\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ub85c\uc6b0\ucf54\ub4dc\/\ub178\ucf54\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/li>\n<li class=\"toc-level-3\">4.2.5 ITSM\uc5d0 \ub0b4\uc7a5\ub41c FinOps \ubc0f GreenOps \ubcf4\uace0<\/li>\n<li class=\"toc-level-3\">4.2.6 \uc5e3\uc9c0 \ucef4\ud4e8\ud305 \ubc0f 5G \uc6b4\uc601\uc758 ITSM \uc628\ubcf4\ub529<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.3 \uc2dc\uc7a5 \uc81c\uc57d\n<ul>\n<li class=\"toc-level-3\">4.3.1 \ub808\uac70\uc2dc \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ubcf5\uc7a1\uc131 \ubc0f \ub192\uc740 \uc804\ud658 \ube44\uc6a9<\/li>\n<li class=\"toc-level-3\">4.3.2 \uc219\ub828\ub41c ITSM \ubc0f ITOM \uc804\ubb38\uac00 \ubd80\uc871<\/li>\n<li class=\"toc-level-3\">4.3.3 \uc0c8\ub85c\uc6b4 AI \uac70\ubc84\ub10c\uc2a4 \ubc0f \ub370\uc774\ud130 \uc0c1\uc8fc \uaddc\uc815<\/li>\n<li class=\"toc-level-3\">4.3.4 \ub3c4\uad6c \ud655\uc0b0\uc744 \uc720\ubc1c\ud558\ub294 \uad00\uce21 \uac00\ub2a5\uc131 \ub370\uc774\ud130 \ube44\uc6a9 \uc99d\uac00<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.4 \uacf5\uae09\ub9dd \ubd84\uc11d<\/li>\n<li class=\"toc-level-2\">4.5 \uaddc\uc81c \ud658\uacbd<\/li>\n<li class=\"toc-level-2\">4.6 \uae30\uc220 \uc804\ub9dd<\/li>\n<li class=\"toc-level-2\">4.7 \ud3ec\ud130\uc758 5\uac00\uc9c0 \uacbd\uc7c1 \uc694\uc778\n<ul>\n<li class=\"toc-level-3\">4.7.1 \uacf5\uae09\uc5c5\uccb4\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.7.2 \uad6c\ub9e4\uc790\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.7.3 \uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.7.4 \ub300\uccb4\uc7ac\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.7.5 \uacbd\uc7c1 \uac15\ub3c4<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-4\">5. \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc131\uc7a5 \uc608\uce21<\/p>\n<ul>\n<li class=\"toc-level-2\">5.1 \ubc30\ud3ec \ubc29\uc2dd\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.1.1 \ud074\ub77c\uc6b0\ub4dc<\/li>\n<li class=\"toc-level-3\">5.1.2 \uc628\ud504\ub808\ubbf8\uc2a4<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.2 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.2.1 \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c \ubc0f \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac<\/li>\n<li class=\"toc-level-3\">5.2.2 \uad6c\uc131 \ubc0f \uc790\uc0b0 \uad00\ub9ac<\/li>\n<li class=\"toc-level-3\">5.2.3 \ubcc0\uacbd \ubc0f \ub9b4\ub9ac\uc2a4 \uad00\ub9ac<\/li>\n<li class=\"toc-level-3\">5.2.4 \ub124\ud2b8\uc6cc\ud06c \ubc0f \ub370\uc774\ud130\ubca0\uc774\uc2a4 \uad00\ub9ac<\/li>\n<li class=\"toc-level-3\">5.2.5 \uae30\ud0c0<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.3 \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.3.1 BFSI<\/li>\n<li class=\"toc-level-3\">5.3.2 \uc81c\uc870<\/li>\n<li class=\"toc-level-3\">5.3.3 \uc815\ubd80 \ubc0f \uad50\uc721<\/li>\n<li class=\"toc-level-3\">5.3.4 IT \ubc0f \ud1b5\uc2e0<\/li>\n<li class=\"toc-level-3\">5.3.5 \uc18c\ub9e4 \ubc0f \uc804\uc790\uc0c1\uac70\ub798<\/li>\n<li class=\"toc-level-3\">5.3.6 \ud5ec\uc2a4\ucf00\uc5b4<\/li>\n<li class=\"toc-level-3\">5.3.7 \uc5ec\ud589 \ubc0f \uc219\ubc15<\/li>\n<li class=\"toc-level-3\">5.3.8 \uae30\ud0c0 \uc0b0\uc5c5<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.4 \uae30\uc5c5 \uaddc\ubaa8\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.4.1 \ub300\uae30\uc5c5<\/li>\n<li class=\"toc-level-3\">5.4.2 \uc911\uc18c\uae30\uc5c5 (SME)<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.5 \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.5.1 \uc194\ub8e8\uc158 (\ud50c\ub7ab\ud3fc\/\uc18c\ud504\ud2b8\uc6e8\uc5b4)<\/li>\n<li class=\"toc-level-3\">5.5.2 \uc11c\ube44\uc2a4 (\uad6c\ud604, \uad00\ub9ac\ud615, \uad50\uc721)<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.6 \uc9c0\uc5ed\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.6.1 \ubd81\ubbf8<\/li>\n<li class=\"toc-level-4\">5.6.1.1 \ubbf8\uad6d<\/li>\n<li class=\"toc-level-4\">5.6.1.2 \uce90\ub098\ub2e4<\/li>\n<li class=\"toc-level-3\">5.6.2 \ub0a8\ubbf8<\/li>\n<li class=\"toc-level-4\">5.6.2.1 \ube0c\ub77c\uc9c8<\/li>\n<li class=\"toc-level-4\">5.6.2.2 \uc544\ub974\ud5e8\ud2f0\ub098<\/li>\n<li class=\"toc-level-3\">5.6.3 \uc720\ub7fd<\/li>\n<li class=\"toc-level-4\">5.6.3.1 \ub3c5\uc77c<\/li>\n<li class=\"toc-level-4\">5.6.3.2 \uc601\uad6d<\/li>\n<li class=\"toc-level-4\">5.6.3.3 \ud504\ub791\uc2a4<\/li>\n<li class=\"toc-level-4\">5.6.3.4 \ub7ec\uc2dc\uc544<\/li>\n<li class=\"toc-level-3\">5.6.4 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591<\/li>\n<li class=\"toc-level-4\">5.6.4.1 \uc911\uad6d<\/li>\n<li class=\"toc-level-4\">5.6.4.2 \uc77c\ubcf8<\/li>\n<li class=\"toc-level-4\">5.6.4.3 \uc778\ub3c4<\/li>\n<li class=\"toc-level-4\">5.6.4.4 \ub300\ud55c\ubbfc\uad6d<\/li>\n<li class=\"toc-level-4\">5.6.4.5 \ub3d9\ub0a8\uc544\uc2dc\uc544<\/li>\n<li class=\"toc-level-4\">5.6.4.6 \uae30\ud0c0 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591<\/li>\n<li class=\"toc-level-3\">5.6.5 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74<\/li>\n<li class=\"toc-level-4\">5.6.5.1 \uc911\ub3d9<\/li>\n<li class=\"toc-level-5\">5.6.5.1.1 \uc0ac\uc6b0\ub514\uc544\ub77c\ube44\uc544<\/li>\n<li class=\"toc-level-5\">5.6.5.1.2 \uc544\ub78d\uc5d0\ubbf8\ub9ac\ud2b8<\/li>\n<li class=\"toc-level-5\">5.6.5.1.3 \ud280\ub974\ud0a4\uc608<\/li>\n<li class=\"toc-level-5\">5.6.5.1.4 \uae30\ud0c0 \uc911\ub3d9<\/li>\n<li class=\"toc-level-4\">5.6.5.2 \uc544\ud504\ub9ac\uce74<\/li>\n<li class=\"toc-level-5\">5.6.5.2.1 \ub0a8\uc544\ud504\ub9ac\uce74 \uacf5\ud654\uad6d<\/li>\n<li class=\"toc-level-5\">5.6.5.2.2 \ub098\uc774\uc9c0\ub9ac\uc544<\/li>\n<li class=\"toc-level-5\">5.6.5.2.3 \uc774\uc9d1\ud2b8<\/li>\n<li class=\"toc-level-5\">5.6.5.2.4 \uae30\ud0c0 \uc544\ud504\ub9ac\uce74<\/li>\n<li class=\"toc-level-5\">5.6.5.2.5 \uc774\uc9d1\ud2b8<\/li>\n<li class=\"toc-level-5\">5.6.5.2.6 \uae30\ud0c0 \uc544\ud504\ub9ac\uce74<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-5\">6. \uacbd\uc7c1 \ud658\uacbd<\/p>\n<ul>\n<li class=\"toc-level-2\">6.1 \uc2dc\uc7a5 \uc9d1\uc911\ub3c4<\/li>\n<li class=\"toc-level-2\">6.2 \uc804\ub7b5\uc801 \uc6c0\uc9c1\uc784<\/li>\n<li class=\"toc-level-2\">6.3 \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d<\/li>\n<li class=\"toc-level-2\">6.4 \uae30\uc5c5 \ud504\ub85c\ud544 (\uae00\ub85c\ubc8c \uc218\uc900 \uac1c\uc694, \uc2dc\uc7a5 \uc218\uc900 \uac1c\uc694, \ud575\uc2ec \ubd80\ubb38, \uc7ac\ubb34 \uc815\ubcf4(\uc0ac\uc6a9 \uac00\ub2a5\ud55c \uacbd\uc6b0), \uc804\ub7b5 \uc815\ubcf4, \uc8fc\uc694 \uae30\uc5c5\uc758 \uc2dc\uc7a5 \uc21c\uc704\/\uc810\uc720\uc728, \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4, \ucd5c\uadfc \uac1c\ubc1c \ud3ec\ud568)\n<ul>\n<li class=\"toc-level-3\">6.4.1 ServiceNow Inc.<\/li>\n<li class=\"toc-level-3\">6.4.2 IBM Corporation<\/li>\n<li class=\"toc-level-3\">6.4.3 BMC Software Inc.<\/li>\n<li class=\"toc-level-3\">6.4.4 Atlassian Corporation PLC<\/li>\n<li class=\"toc-level-3\">6.4.5 Broadcom Inc. (CA Technologies)<\/li>\n<li class=\"toc-level-3\">6.4.6 Micro Focus International PLC<\/li>\n<li class=\"toc-level-3\">6.4.7 Ivanti Inc.<\/li>\n<li class=\"toc-level-3\">6.4.8 Freshworks Inc.<\/li>\n<li class=\"toc-level-3\">6.4.9 ASG Technologies Group Inc.<\/li>\n<li class=\"toc-level-3\">6.4.10 Axios Systems<\/li>\n<li class=\"toc-level-3\">6.4.11 ManageEngine (Zoho Corp.)<\/li>\n<li class=\"toc-level-3\">6.4.12 SolarWinds Corp.<\/li>\n<li class=\"toc-level-3\">6.4.13 EasyVista SA<\/li>\n<li class=\"toc-level-3\">6.4.14 USU Software AG<\/li>\n<li class=\"toc-level-3\">6.4.15 SysAid Technologies Ltd.<\/li>\n<li class=\"toc-level-3\">6.4.16 Cherwell (Ivanti)<\/li>\n<li class=\"toc-level-3\">6.4.17 TOPdesk BV<\/li>\n<li class=\"toc-level-3\">6.4.18 Hornbill Service Management Ltd.<\/li>\n<li class=\"toc-level-3\">6.4.19 SymphonyAI Summit<\/li>\n<li class=\"toc-level-3\">6.4.20 4me Inc.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-6\">7. \uc2dc\uc7a5 \uae30\ud68c \ubc0f \ubbf8\ub798 \uc804\ub9dd<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM) \uc2dc\uc7a5 \uac1c\uc694 \ubc0f \uc804\ub9dd (2026-2031)<\/p>\n<p>\ubcf8 \ubcf4\uace0\uc11c\ub294 2026\ub144\ubd80\ud130 2031\ub144\uae4c\uc9c0\uc758 IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM) \uc2dc\uc7a5 \uaddc\ubaa8, \ub3d9\ud5a5, \uc8fc\uc694 \ub3d9\uc778 \ubc0f \uae30\ud68c\ub97c \uc0c1\uc138\ud788 \ubd84\uc11d\ud569\ub2c8\ub2e4. ITSM \uc2dc\uc7a5\uc740 \uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18 \uc790\ub3d9\ud654\uc758 \uae09\uc18d\ud55c \ub3c4\uc785, \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uc544\ud0a4\ud14d\ucc98\ub85c\uc758 \uc804\ud658, \uadf8\ub9ac\uace0 \ud558\uc774\ube0c\ub9ac\ub4dc \ubc0f \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \ud658\uacbd \uc804\ubc18\uc5d0 \uac78\uce5c \ud1b5\ud569 \uad00\ub9ac\uc758 \ud544\uc694\uc131 \uc99d\ub300\ub77c\ub294 \uc138 \uac00\uc9c0 \ud575\uc2ec \ub3d9\ub825\uc5d0 \ud798\uc785\uc5b4 \uc0c1\ub2f9\ud55c \uc131\uc7a5\uc744 \uacbd\ud5d8\ud560 \uac83\uc73c\ub85c \uc804\ub9dd\ub429\ub2c8\ub2e4. \ub610\ud55c, \uae30\uc220 \uc778\ub825 \ubd80\uc871\uc744 \uc0c1\uc1c4\ud558\uae30 \uc704\ud55c \ub85c\uc6b0\ucf54\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc758 \ud655\uc0b0\uacfc FinOps \ubc0f GreenOps \ubcf4\uace0\ub97c \ud1b5\ud55c \uc9c0\uc18d \uac00\ub2a5\uc131 \ubc0f \ube44\uc6a9 \uad00\ub9ac \uc9c0\ud45c\uc758 IT \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ud1b5\ud569\ub3c4 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uacac\uc778\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5e3\uc9c0 \ucef4\ud4e8\ud305 \ubc0f 5G \uae30\uc220\uc758 \ub3c4\uc785\uc740 \ubd84\uc0b0\ub41c \uc7a5\uce58\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc9c0\uc6d0 \uc694\uad6c\ub97c \uc99d\uac00\uc2dc\ud0a4\uba70 ITSM \uc2dc\uc7a5\uc758 \ubc94\uc704\ub97c \ub354\uc6b1 \ud655\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>1. \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc131\uc7a5 \uc804\ub9dd<\/p>\n<p>ITSM \uc2dc\uc7a5 \uaddc\ubaa8\ub294 2025\ub144 128.4\uc5b5 \ub2ec\ub7ec\uc5d0\uc11c 2026\ub144 149.5\uc5b5 \ub2ec\ub7ec\ub85c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \ucd94\uc815\ub418\uba70, 2031\ub144\uc5d0\ub294 320.1\uc5b5 \ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uc608\uce21\ub429\ub2c8\ub2e4. \uc774\ub294 2026\ub144\ubd80\ud130 2031\ub144\uae4c\uc9c0 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR) 16.45%\ub97c \uae30\ub85d\ud558\ub294 \uc218\uce58\uc785\ub2c8\ub2e4. \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc774 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc2dc\uc7a5\uc73c\ub85c, \ubd81\ubbf8\ub294 \uac00\uc7a5 \ud070 \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \uc720\uc9c0\ud560 \uac83\uc73c\ub85c \ubcf4\uc785\ub2c8\ub2e4. \uc2dc\uc7a5 \uc9d1\uc911\ub3c4\ub294 \uc911\uac04 \uc218\uc900\uc73c\ub85c \ud3c9\uac00\ub429\ub2c8\ub2e4.<\/p>\n<p>2. \uc8fc\uc694 \ubcf4\uace0\uc11c \uc694\uc57d (2025\ub144 \uae30\uc900 \ubc0f 2031\ub144 \uc804\ub9dd)<\/p>\n<p>*   \ubc30\ud3ec \ubc29\uc2dd\ubcc4: \ud074\ub77c\uc6b0\ub4dc \ubc30\ud3ec \ubaa8\ub378\uc774 2025\ub144 ITSM \uc2dc\uc7a5 \uc810\uc720\uc728\uc758 64.20%\ub97c \ucc28\uc9c0\ud558\uba70 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud588\uc73c\uba70, 2031\ub144\uae4c\uc9c0 17.95%\uc758 CAGR\ub85c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc740 \uace0\ub3c4\ub85c \uaddc\uc81c\ub418\ub294 \ubd80\ubb38\uc5d0\uc11c \uafb8\uc900\ud55c \uc218\uc694\ub97c \ubcf4\uc785\ub2c8\ub2e4.<br \/>\n*   \uc560\ud50c\ub9ac\ucf00\uc774\uc158\ubcc4: \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c \ubc0f \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac\uac00 2025\ub144 \ub9e4\ucd9c\uc758 34.90%\ub97c \ucc28\uc9c0\ud558\uba70 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud588\uc2b5\ub2c8\ub2e4. \uad6c\uc131 \ubc0f \uc790\uc0b0 \uad00\ub9ac\ub294 2031\ub144\uae4c\uc9c0 17.35%\uc758 CAGR\ub85c \uc131\uc7a5\ud558\uc5ec 2025\ub144\uacfc 2030\ub144 \uc0ac\uc774\uc5d0 \uc2dc\uc7a5 \uaddc\ubaa8\uac00 \ub450 \ubc30\ub85c \uc99d\uac00\ud560 \uac83\uc73c\ub85c \uc804\ub9dd\ub429\ub2c8\ub2e4.<br \/>\n*   \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5\ubcc4: BFSI(\uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8) \ubd80\ubb38\uc774 2025\ub144 ITSM \uc2dc\uc7a5 \uaddc\ubaa8\uc758 26.85%\ub97c \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4. IT \ubc0f \ud1b5\uc2e0 \ubd80\ubb38\uc740 2031\ub144\uae4c\uc9c0 18.05%\uc758 CAGR\ub85c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<br \/>\n*   \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4: \uc194\ub8e8\uc158 \ud50c\ub7ab\ud3fc\uc774 2025\ub144 \ub9e4\ucd9c\uc758 62.55%\ub97c \ucc28\uc9c0\ud558\uba70 \uc2dc\uc7a5\uc744 \uc9c0\ubc30\ud588\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ubd80\ubb38\uc740 \uae30\uc5c5\ub4e4\uc774 \uad6c\ud604 \ubc0f \uad00\ub9ac \uc9c0\uc6d0\uc744 \uc544\uc6c3\uc18c\uc2f1\ud568\uc5d0 \ub530\ub77c 2031\ub144\uae4c\uc9c0 17.1%\uc758 CAGR\ub85c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uce21\ub429\ub2c8\ub2e4.<br \/>\n*   \uc9c0\uc5ed\ubcc4: \ubd81\ubbf8\uac00 2025\ub144 \uc2dc\uc7a5\uc758 36.80%\ub97c \ucc28\uc9c0\ud558\uba70 \uc120\ub450\ub97c \uc720\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc740 2031\ub144\uae4c\uc9c0 16.55%\uc758 CAGR\ub85c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc9c0\uc5ed\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>3. \uae00\ub85c\ubc8c ITSM \uc2dc\uc7a5 \ub3d9\ud5a5 \ubc0f \ud1b5\ucc30\ub825<\/p>\n<p>3.1. \uc8fc\uc694 \uc2dc\uc7a5 \ub3d9\uc778 (Drivers)<\/p>\n<p>*   \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c ITSM \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc804\ud658 (+4.2% CAGR \uc601\ud5a5): \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uacfc \uad00\ub828\ub41c \uc5f0\uac04 4\ub9cc \ub2ec\ub7ec\uc758 \uc720\uc9c0\ubcf4\uc218 \ubd80\ub2f4\uc744 \uc5c6\uc560\uace0 \ud601\uc2e0\uc744 \uc704\ud55c \uc608\uc0b0\uc744 \ud655\ubcf4\ud569\ub2c8\ub2e4. \ud558\uc774\ud37c\uc2a4\ucf00\uc77c\ub7ec\uc640\uc758 \uc804\ub7b5\uc801 \uc81c\ud734\ub294 AI \uae30\ub2a5\uc5d0 \ud544\uc694\ud55c \ud0c4\ub825\uc801\uc778 \ucef4\ud4e8\ud305\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec 2025\ub144 1\ubd84\uae30\uc5d0 19%\uc758 \uc5f0\uac04 \uad6c\ub3c5 \uc131\uc7a5\uc744 \uacac\uc778\ud588\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uae30\ub2a5\uc740 ITSM \uc2dc\uc7a5 \uc804\ubc18\uc758 \uae30\ubcf8 \uc694\uad6c \uc0ac\ud56d\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   AI \uae30\ubc18 \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \ubc0f AIOps \ud1b5\ud569 (+3.8% CAGR \uc601\ud5a5): ServiceNow\ub294 2025\ub144\uc5d0 AI \uac70\ub798\uc5d0\uc11c \ubd84\uae30 \ub300\ube44 150% \uc131\uc7a5\uc744 \uae30\ub85d\ud588\uc73c\uba70 1,000\uac1c \uc774\uc0c1\uc758 AI \uace0\uac1d\uc744 \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4. AIOps\ub294 \ud3c9\uade0 \ubb38\uc81c \ud574\uacb0 \uc2dc\uac04\uc744 \ucd5c\ub300 60% \ub2e8\ucd95\ud558\uc5ec \ud2f0\ucf13 \ubc31\ub85c\uadf8\ub97c \uc904\uc785\ub2c8\ub2e4. IBM\uc758 \uc0dd\uc131\ud615 AI \ub9e4\ucd9c\uc740 2025\ub144\uc5d0 60\uc5b5 \ub2ec\ub7ec\uc5d0 \ub2ec\ud558\uba70 \uc790\uc728 \uc6b4\uc601\uc5d0 \ub300\ud55c \uae30\uc5c5\uc758 \ub192\uc740 \uc218\uc694\ub97c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<br \/>\n*   \ud558\uc774\ube0c\ub9ac\ub4dc\/\uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc744 \uc704\ud55c \ud1b5\ud569 \uad00\ub9ac (+2.9% CAGR \uc601\ud5a5): 85%\uc758 \uae30\uc5c5\uc774 \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5\uc744 \ucd94\uad6c\ud558\uc9c0\ub9cc, 60% \ubbf8\ub9cc\uc774 \uad00\ub9ac \ub178\ub825\uc744 \uc870\uc728\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. ServiceNow\uc640 Oracle \ub610\ub294 AWS \uac04\uc758 \ud30c\ud2b8\ub108\uc2ed\uc740 \ube44\uc6a9 \ubc0f \uac70\ubc84\ub10c\uc2a4\ub97c \ud569\ub9ac\ud654\ud558\ub294 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \ud328\ube0c\ub9ad\uc744 \uc81c\uacf5\ud558\uc5ec \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud55c \uafb8\uc900\ud55c \uc218\uc694\ub97c \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4.<br \/>\n*   \uc2dc\ubbfc ITSM\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ub85c\uc6b0\ucf54\ub4dc\/\ub178\ucf54\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 (+2.1% CAGR \uc601\ud5a5): ServiceNow\uc758 Creator Now\ub294 2025\ub144\uae4c\uc9c0 10\uc5b5 \ub2ec\ub7ec \uc774\uc0c1\uc758 \ub9e4\ucd9c\uc744 \uae30\ub85d\ud558\uba70 \ube44\uac1c\ubc1c\uc790\ub3c4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ub3c4\uad6c\uc758 \ub9e4\ub825\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ub85c\uc6b0\ucf54\ub4dc \uae30\ub2a5\uc740 \uac1c\ubc1c\uc790 \ubd80\uc871\uc744 \uc644\ud654\ud558\uba74\uc11c \ucd9c\uc2dc \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<br \/>\n*   FinOps \ubc0f GreenOps \ubcf4\uace0\uc758 ITSM \ud1b5\ud569 (+1.8% CAGR \uc601\ud5a5): \uc9c0\uc18d \uac00\ub2a5\uc131 \ubc0f \ube44\uc6a9 \uad00\ub9ac \uc9c0\ud45c\ub97c IT \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \uc9c1\uc811 \ud3ec\ud568\uc2dc\ud0a4\ub294 \ucd94\uc138\uac00 \ud655\uc0b0\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \uc5e3\uc9c0 \ucef4\ud4e8\ud305 \ubc0f 5G \uc6b4\uc601\uc758 ITSM \uc628\ubcf4\ub529 (+1.5% CAGR \uc601\ud5a5): \ubd84\uc0b0\ub41c \uc7a5\uce58\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc9c0\uc6d0 \uc694\uad6c\uac00 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c ITSM \uc2dc\uc7a5\uc758 \ubc94\uc704\uac00 \ud655\uc7a5\ub429\ub2c8\ub2e4.<\/p>\n<p>3.2. \uc8fc\uc694 \uc2dc\uc7a5 \uc81c\uc57d \uc694\uc778 (Restraints)<\/p>\n<p>*   \ub808\uac70\uc2dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc758 \ubcf5\uc7a1\uc131 \ubc0f \ub192\uc740 \uc804\ud658 \ube44\uc6a9 (-2.8% CAGR \uc601\ud5a5): \uae30\uc5c5\ub4e4\uc740 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\ub2f9 \uc5f0\uac04 4\ub9cc \ub2ec\ub7ec\ub97c \uc9c0\ucd9c\ud558\uace0 \uc720\uc9c0\ubcf4\uc218 \uc791\uc5c5\uc73c\ub85c \uc8fc\ub2f9 17\uc2dc\uac04\uc744 \ub0ad\ube44\ud569\ub2c8\ub2e4. \ubcf4\uc548 \ucde8\uc57d\uc131\ub3c4 \uc704\ud5d8\uc744 \ub192\uc774\uc9c0\ub9cc, \ub370\uc774\ud130 \ubcf4\ud638\ub97c \uc704\ud55c \ub2e8\uacc4\uc801 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc740 \uc804\ud658 \ud6c4 \ucd5c\ub300 277%\uc758 ROI\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub192\uc740 \ube44\uc6a9\uc740 \uc7a5\uae30\uc801\uc778 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc9c4\uc785 \uc7a5\ubcbd\uc73c\ub85c \uc791\uc6a9\ud569\ub2c8\ub2e4.<br \/>\n*   \uc219\ub828\ub41c ITSM \ubc0f ITOM \uc804\ubb38\uac00 \ubd80\uc871 (-2.1% CAGR \uc601\ud5a5): \uc778\ub825 \ubd80\uc871\uc740 \ud504\ub85c\uc81d\ud2b8\ub97c \ucd5c\ub300 10\uac1c\uc6d4 \uc9c0\uc5f0\uc2dc\ud0a4\uace0 2026\ub144\uae4c\uc9c0 5.5\uc870 \ub2ec\ub7ec\uc758 \uacbd\uc81c\uc801 \uc190\uc2e4\uc744 \ucd08\ub798\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AIOps\ub294 \uc77c\uc0c1\uc801\uc778 \ub2e8\uacc4\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc778\ub825 \ubd80\uc871\uc744 \uc644\ud654\ud558\uba70, \uc9c1\uad00\uc801\uc778 UI\uc640 AI\ub97c \uacb0\ud569\ud55c \uc194\ub8e8\uc158\uc774 \uc778\ub825 \uc81c\uc57d\uc5d0 \uc9c1\uba74\ud55c \uace0\uac1d\uc5d0\uac8c \ub9e4\ub825\uc801\uc785\ub2c8\ub2e4.<br \/>\n*   \uc0c8\ub85c\uc6b4 AI \uac70\ubc84\ub10c\uc2a4 \ubc0f \ub370\uc774\ud130 \uc0c1\uc8fc \uaddc\uc81c (-1.6% CAGR \uc601\ud5a5): \ud2b9\ud788 \uc720\ub7fd\uc744 \uc911\uc2ec\uc73c\ub85c AI \uac70\ubc84\ub10c\uc2a4 \ubc0f \ub370\uc774\ud130 \uc0c1\uc8fc\uc5d0 \ub300\ud55c \uaddc\uc81c\uac00 \uac15\ud654\ub418\uba74\uc11c \uae30\uc5c5\ub4e4\uc740 \uaddc\uc81c \uc900\uc218\ub77c\ub294 \uc0c8\ub85c\uc6b4 \ub3c4\uc804\uc5d0 \uc9c1\uba74\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \uad00\uce21 \uac00\ub2a5\uc131 \ub370\uc774\ud130 \ube44\uc6a9 \uc99d\uac00\ub85c \uc778\ud55c \ud234 \ud655\uc0b0 (-1.4% CAGR \uc601\ud5a5): \ub370\uc774\ud130 \uc9d1\uc57d\uc801\uc778 \uc0b0\uc5c5\uc744 \uc911\uc2ec\uc73c\ub85c \uad00\uce21 \uac00\ub2a5\uc131 \ub370\uc774\ud130 \ube44\uc6a9\uc774 \uc99d\uac00\ud558\uace0 \ud234\uc774 \ub09c\ub9bd\ud558\uba74\uc11c \uad00\ub9ac \ubcf5\uc7a1\uc131\uacfc \ube44\uc6a9\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>4. \uc138\uadf8\uba3c\ud2b8\ubcc4 \ubd84\uc11d<\/p>\n<p>4.1. \ubc30\ud3ec \ubc29\uc2dd\ubcc4: \ud074\ub77c\uc6b0\ub4dc \uc9c0\ubc30\ub825 \uac00\uc18d\ud654<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \ubc30\ud3ec\ub294 2025\ub144 ITSM \uc2dc\uc7a5\uc758 64.20%\ub97c \ucc28\uc9c0\ud588\uc73c\uba70, 2031\ub144\uae4c\uc9c0 17.95%\uc758 CAGR\ub85c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc870\uc9c1\ub4e4\uc740 \uc790\ubcf8 \uc9c0\ucd9c \uc5c6\uc774 AI \uae30\ub2a5\uc5d0 \uc811\uadfc\ud558\uace0 \uae00\ub85c\ubc8c \uc6b4\uc601\uc744 \uad00\ub9ac\ud558\uae30 \uc704\ud574 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4\ub294 \uad6d\ubc29\uacfc \uac19\uc774 \ub370\uc774\ud130 \uc8fc\uad8c\uc774 \uc911\uc694\ud55c \ud658\uacbd\uc5d0\uc11c \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub294 \ub610\ud55c \uc0ac\uc804 \uad6c\ucd95\ub41c \ud1b5\ud569 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0 \ubd80\ud569\ud569\ub2c8\ub2e4.<\/p>\n<p>4.2. \uc560\ud50c\ub9ac\ucf00\uc774\uc158\ubcc4: \uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c \uc9c4\ud654\uac00 \uc131\uc7a5 \uacac\uc778<\/p>\n<p>\uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c \ubc0f \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac\ub294 IT \uc9c0\uc6d0\uc758 \uae30\ubcf8 \uad00\ubb38\uc73c\ub85c\uc11c 2025\ub144\uc5d0 34.90%\uc758 \uc810\uc720\uc728\uc744 \uc720\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uc790\uc0b0 \ubc1c\uacac \uc694\uad6c\uc5d0 \ud798\uc785\uc5b4 \uad6c\uc131 \ubc0f \uc790\uc0b0 \uad00\ub9ac\ub294 17.35%\uc758 CAGR\ub85c \uc131\uc7a5\ud560 \uac83\uc785\ub2c8\ub2e4. \ubc1c\uacac, \uc885\uc18d\uc131 \ub9e4\ud551 \ubc0f \uc778\uc2dc\ub358\ud2b8 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud1b5\ud569\ud558\ub294 \uacb0\ud569\ub41c \ud50c\ub7ab\ud3fc \uc811\uadfc \ubc29\uc2dd\uc740 \uc608\uc0b0 \uc6b0\uc120\uc21c\uc704\ub97c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \ubaa8\ub4e0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ub354\uc6b1 \uace0\ub3c4\ud654\ud558\uba70, ServiceNow\uc758 AI Agent Orchestrator\ub294 \uc5ec\ub7ec \uc790\uc728 \uc5d0\uc774\uc804\ud2b8\uac00 \ud2f0\ucf13 \ud574\uacb0\uc5d0 \ud611\ub825\ud558\uc5ec \uc218\ub3d9 \uc791\uc5c5\uc744 \uc904\uc774\ub294 \uac83\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. DevOps \ubc0f \ud558\uc774\ube0c\ub9ac\ub4dc \uc544\ud0a4\ud14d\ucc98\uac00 \ud1b5\ud569\ub41c \uac00\uc2dc\uc131\uc744 \uc694\uad6c\ud568\uc5d0 \ub530\ub77c \ubcc0\uacbd, \ub9b4\ub9ac\uc2a4, \ub124\ud2b8\uc6cc\ud06c \ubc0f \ub370\uc774\ud130\ubca0\uc774\uc2a4 \uad00\ub9ac \ubd80\ubb38\ub3c4 \uafb8\uc900\ud788 \uc131\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>4.3. \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5\ubcc4: \uae08\uc735 \uc11c\ube44\uc2a4\uac00 \ub514\uc9c0\ud138 \uc804\ud658 \uc8fc\ub3c4<\/p>\n<p>BFSI \ubd80\ubb38\uc740 2025\ub144\uc5d0 26.85%\uc758 \ub9e4\ucd9c\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc0c1\uc704 24\uac1c \uae00\ub85c\ubc8c \uc740\ud589 \ubaa8\ub450 \uaddc\uc81c \uc900\uc218 \ubc0f \uc704\ud5d8 \ubaa8\ub2c8\ud130\ub9c1 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc704\ud574 ServiceNow\uc5d0 \uc758\uc874\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. IT \ubc0f \ud1b5\uc2e0 \ubd80\ubb38\uc740 5G \ucd9c\uc2dc\uc640 \uc5e3\uc9c0 \uc0ac\uc774\ud2b8 \uc720\uc9c0\ubcf4\uc218\uc5d0 \uc608\uce21 \uc11c\ube44\uc2a4 \uad00\ub9ac\uac00 \ud544\uc694\ud568\uc5d0 \ub530\ub77c 18.05%\uc758 CAGR\ub85c \uc131\uc7a5\ud560 \uac83\uc785\ub2c8\ub2e4. \uc81c\uc870\uc5c5\uc740 \uc778\ub354\uc2a4\ud2b8\ub9ac 4.0\uc744 \ud1b5\ud574 \ucc44\ud0dd\uc774 \uac00\uc18d\ud654\ub418\uace0 \uc788\uc73c\uba70, \ub3c5\uc77c \uacf5\uc7a5\ub4e4\uc740 ITSM \ud604\ub300\ud654 \ud6c4 \ud2f0\ucf13 \ub77c\uc6b0\ud305 \uc2dc\uac04\uc774 80% \ub2e8\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud5ec\uc2a4\ucf00\uc5b4, \uc815\ubd80, \uc18c\ub9e4, \uc5ec\ud589 \ubc0f \uc720\ud2f8\ub9ac\ud2f0 \ubd80\ubb38\ub3c4 \uace0\uac1d \uacbd\ud5d8\uacfc \uc6b4\uc601 \ud0c4\ub825\uc131 \uc694\uad6c\ub97c \uacb0\ud569\ud558\uba74\uc11c \uad00\uc2ec\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>4.4. \uae30\uc5c5 \uaddc\ubaa8\ubcc4: \ub300\uae30\uc5c5\uc774 \ud601\uc2e0 \uc8fc\ub3c4<\/p>\n<p>\ub300\uae30\uc5c5\uc740 ServiceNow\uc758 \uc5f0\uac04 \uacc4\uc57d \uac00\uce58 100\ub9cc \ub2ec\ub7ec \uc774\uc0c1 \uace0\uac1d\uc774 2,109\uac1c\uc5d0 \ub2ec\ud558\ub294 \ub4f1 \uc9c0\ucd9c\uc744 \uc8fc\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\uc740 \uae00\ub85c\ubc8c \ud45c\uc900\ud654\uc640 \ubcf5\uc7a1\ud55c \ub2e4\uc911 \ub3c4\uba54\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc911\uc18c\uae30\uc5c5\uc740 \uad6c\ub3c5 \uac00\uaca9 \ucc45\uc815 \ubc0f \ub85c\uc6b0\ucf54\ub4dc \ub3c4\uad6c\uac00 \uc9c4\uc785 \uc7a5\ubcbd\uc744 \ub0ae\ucd94\uba74\uc11c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc9d1\ub2e8\uc785\ub2c8\ub2e4. AI\ub294 \uc9c4\ub2e8 \ubc0f \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ubbfc\uc8fc\ud654\ud558\uc5ec \uc18c\uaddc\ubaa8 \ud300\uc774 \uc815\uad50\ud55c \ud658\uacbd\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>4.5. \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4: \uc194\ub8e8\uc158 \ud50c\ub7ab\ud3fc \uc9c0\ubc30\ub825 \uc720\uc9c0<\/p>\n<p>\uc194\ub8e8\uc158 \ud50c\ub7ab\ud3fc\uc740 2025\ub144\uc5d0 62.55%\uc758 \ub9e4\ucd9c\uc744 \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc758 \ud1b5\ud569 \uc544\ud0a4\ud14d\ucc98\ub294 \ud1b5\ud569 \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uace0 \ubd80\uc11c \uac04 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. 2031\ub144\uae4c\uc9c0 17.1%\uc758 CAGR\ub85c \uc131\uc7a5\ud558\ub294 \uc11c\ube44\uc2a4 \ub9e4\ucd9c\uc740 \ucee8\uc124\ud305, \ub9c8\uc774\uadf8\ub808\uc774\uc158 \ubc0f \uad00\ub9ac \uc6b4\uc601\uc5d0 \ub300\ud55c \uc218\uc694 \uc99d\uac00\ub97c \ubc18\uc601\ud569\ub2c8\ub2e4. SoftwareOne\uacfc \uac19\uc740 \ud30c\ud2b8\ub108\ub294 \ud50c\ub7ab\ud3fc \ubc30\ud3ec \uc704\uc5d0 \ub77c\uc774\uc120\uc2f1 \ubc0f \ube44\uc6a9 \ucd5c\uc801\ud654 \uc804\ubb38 \uc9c0\uc2dd\uc744 \ucd94\uac00\ud558\uc5ec \uc5d0\ucf54\uc2dc\uc2a4\ud15c \ud611\uc5c5\uc774 \uac00\uce58 \uc2e4\ud604\uc744 \uac00\uc18d\ud654\ud558\ub294 \ubc29\uc2dd\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>5. \uc9c0\uc5ed\ubcc4 \ubd84\uc11d<\/p>\n<p>*   \ubd81\ubbf8: 2025\ub144 \ub9e4\ucd9c\uc758 36.80%\ub97c \ucc28\uc9c0\ud558\uba70 \uc120\ub450\ub97c \uc720\uc9c0\ud558\uace0 \uc788\uc73c\uba70, \uae30\uc5c5 \ubc0f \uacf5\uacf5 \ubd80\ubb38 \uc804\ubc18\uc5d0 \uac78\uccd0 \ud655\uace0\ud55c \uc124\uce58 \uae30\ubc18\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \uc5f0\ubc29 \uacc4\uc57d\uc740 \uac01\uac01 100\ub9cc \ub2ec\ub7ec\ub97c \ucd08\uacfc\ud558\uba70 \uc9c0\uc18d\uc801\uc778 \ud50c\ub7ab\ud3fc \uc5c5\uadf8\ub808\uc774\ub4dc\ub97c \uac15\uc870\ud569\ub2c8\ub2e4. \uc9c0\uc5ed\uc801 \ucd08\uc810\uc740 \ucd08\uae30 \ubc30\ud3ec\uc5d0\uc11c \uace0\uae09 AI \ubc0f \uad50\ucc28 \ub3c4\uba54\uc778 \uad00\uce21 \uac00\ub2a5\uc131\uc73c\ub85c \uc774\ub3d9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591: \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc9c0\uc5ed\uc785\ub2c8\ub2e4. 2025\ub144\uc5d0 \uad00\ub9ac \uc11c\ube44\uc2a4 \uc218\uc694\uac00 32% \uae09\uc99d\ud588\uc73c\uba70, \uc774\ub294 \uae30\uc5c5\ub4e4\uc774 \ubbfc\ucca9\uc131\uc744 \uc720\uc9c0\ud558\uae30 \uc704\ud574 ITSM\uc744 \uc544\uc6c3\uc18c\uc2f1\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc911\uad6d \uc81c\uc870\uc5c5\uccb4\uc640 \uc740\ud589\uc740 \ub300\uaddc\ubaa8\ub85c \uc6b4\uc601\uc744 \ub514\uc9c0\ud138\ud654\ud558\uace0 \uc788\uc73c\uba70, \uc77c\ubcf8\uc758 \ubbf8\uc4f0\ube44\uc2dc UFJ \uc740\ud589\uc740 2025\ub144 ServiceNow \ub3c4\uc785\uc744 \ud1b5\ud574 \uc5f0\uac04 2,200\uc2dc\uac04\uc744 \uc808\uc57d\ud588\uc2b5\ub2c8\ub2e4. \uc778\ub3c4\uc758 \uad6d\ub0b4 \uc218\uc694\ub294 \uae00\ub85c\ubc8c \uc544\uc6c3\uc18c\uc2f1 \ub9ac\ub354\uc2ed\uacfc \ud568\uaed8 \uac15\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \uc720\ub7fd: \uc5c4\uaca9\ud55c \ub370\uc774\ud130 \ubcf4\ud638\ubc95\uacfc \ub2e4\uac00\uc624\ub294 AI \uac70\ubc84\ub10c\uc2a4 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uc900\uc218\ud558\ub294 ITSM \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc9c0\uc18d \uac00\ub2a5\uc131 \ubcf4\uace0\ub294 FinOps \ubc0f GreenOps \ubaa8\ub4c8\uc5d0 \ub300\ud55c \uc804\ub9dd\uc744 \ubc1d\uac8c \ud569\ub2c8\ub2e4.<br \/>\n*   \ub0a8\ubbf8, \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74: \ub0a8\ubbf8\ub294 \ud074\ub77c\uc6b0\ub4dc \ucc44\ud0dd\uc744 \ud1b5\ud574 \uc131\uc7a5\uc774 \uac00\uc18d\ud654\ub418\uace0 \uc788\uc73c\uba70, GCC(\uac78\ud504\ud611\ub825\ud68c\uc758) \uad6d\uac00\ub4e4\uc740 \uc2a4\ub9c8\ud2b8 \uc2dc\ud2f0 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc704\ud574 ITSM\uc5d0 \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\ud504\ub9ac\uce74\uc758 \ud1b5\uc2e0 \ubc0f \uc815\ubd80 \ubd80\ubb38\uc740 \uc800\ub834\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc744 \uc704\ud55c \ucd08\uae30 \ub2e8\uacc4\uc774\uc9c0\ub9cc \uc720\ub9dd\ud55c \uc2dc\uc7a5\uc744 \ud615\uc131\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>6. \uacbd\uc7c1 \ud658\uacbd \ubc0f \uc8fc\uc694 \uae30\uc5c5<\/p>\n<p>ITSM \uc2dc\uc7a5\uc740 ServiceNow, IBM, BMC Software\uc640 \uac19\uc740 \uc9d1\uc911\ub41c \ub9ac\ub354\uc2ed\uacfc \ubbfc\ucca9\ud55c \ub3c4\uc804\uc790\ub4e4\uc774 \uade0\ud615\uc744 \uc774\ub8e8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uc120\ub450 \uae30\uc5c5\uc740 \ud50c\ub7ab\ud3fc \ubaa8\ub4c8 \uc804\ubc18\uc5d0 \uac78\uccd0 AI\ub97c \ud1b5\ud569\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. ServiceNow\ub294 Moveworks\ub97c 28.5\uc5b5 \ub2ec\ub7ec\uc5d0 \uc778\uc218\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 AI \uae30\ub2a5\uc744 \uac15\ud654\ud558\uace0 500\uba85\uc758 \uc804\ubb38\uac00\ub97c \ud655\ubcf4\ud588\uc2b5\ub2c8\ub2e4. IBM\uc740 HashiCorp\ub97c 64\uc5b5 \ub2ec\ub7ec\uc5d0 \uc778\uc218\ud558\uc5ec \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uac15\ud654\ud558\uace0 Red Hat\uc744 \ubcf4\uc644\ud588\uc2b5\ub2c8\ub2e4. BMC\ub294 BMC\uc640 BMC Helix\ub85c \ubd84\ud560\ud558\uc5ec \uac01 \ubc95\uc778\uc774 \uba54\uc778\ud504\ub808\uc784 \ucd5c\uc801\ud654 \ubc0f \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 \ub354\uc6b1 \uc9d1\uc911\ud558\ub3c4\ub85d \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Atlassian \ubc0f Freshworks\uc640 \uac19\uc740 \uc911\uacac \uc2dc\uc7a5\uc758 \ud601\uc2e0 \uae30\uc5c5\ub4e4\uc740 \uc0ac\uc6a9 \ud3b8\uc758\uc131\uacfc \uac00\uaca9\uc73c\ub85c \uacbd\uc7c1\ud569\ub2c8\ub2e4. Freshworks\ub294 Device42\ub97c 2.3\uc5b5 \ub2ec\ub7ec\uc5d0 \uc778\uc218\ud558\uc5ec \uc790\uc0b0 \ubc1c\uacac\uacfc ITSM\uc744 \uacb0\ud569\ud558\uc5ec \uc911\uc18c\uae30\uc5c5\uc758 \uc5b4\ub824\uc6c0\uc744 \ud574\uacb0\ud588\uc2b5\ub2c8\ub2e4. \ud30c\ud2b8\ub108\uc2ed \ub610\ud55c \uc804\ub7b5\uc801\uc785\ub2c8\ub2e4. ServiceNow\ub294 Microsoft\uc640 \ud611\ub825\ud558\uc5ec Now Assist\ub97c Microsoft 365 Copilot\uc5d0 \ud1b5\ud569\ud588\uc73c\uba70, SoftwareOne\uacfc \ud611\ub825\ud558\uc5ec \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\uc640 \uc9c0\ucd9c \ucd5c\uc801\ud654 \ucee8\uc124\ud305\uc744 \uacb0\ud569\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \uae30\ub2a5\uc740 \uc9c0\ubc30\uc801\uc778 \ucc28\ubcc4\ud654 \uc694\uc18c\uc785\ub2c8\ub2e4. \uacf5\uae09\uc5c5\uccb4\ub4e4\uc740 \uc218\ub3d9 \ubd84\ub958\ub97c \uc904\uc774\uace0, \uc608\uce21 \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud558\uba70, \uc790\uc5f0\uc5b4 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc5d0 \ub9c9\ub300\ud55c \ud22c\uc790\ub97c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub85c\uc6b0\ucf54\ub4dc \uc0dd\ud0dc\uacc4\ub294 \ube60\ub978 \ub9de\ucda4\ud654\ub97c \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \uace0\uac1d\uc744 \ub354\uc6b1 \ubb36\uc5b4\ub461\ub2c8\ub2e4. \uace0\uac1d \uae30\ub300\uce58\uac00 \uc9c4\ud654\ud568\uc5d0 \ub530\ub77c \ud50c\ub7ab\ud3fc \uacac\uace0\uc131, \ubcf4\uc548 \uc778\uc99d \ubc0f \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uae4a\uc774\uac00 \uacf5\uae09\uc5c5\uccb4 \ud3c9\uac00\uc5d0\uc11c \uc21c\uc218 \uae30\ub2a5 \ubaa9\ub85d\ubcf4\ub2e4 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc8fc\uc694 ITSM \uc0b0\uc5c5 \ub9ac\ub354:<br \/>\n*   IBM Corporation<br \/>\n*   ASG Technologies Group Inc. (Rocket Software)<br \/>\n*   Atlassian Corporation PLC<br \/>\n*   Micro Focus International PLC (Open Text Corporation)<br \/>\n*   Broadcom Inc.<\/p>\n<p>7. \ucd5c\uadfc \uc0b0\uc5c5 \ub3d9\ud5a5<\/p>\n<p>*   2025\ub144 3\uc6d4: ServiceNow\ub294 \uc5d0\uc774\uc804\ud2b8 AI \ubc0f \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac80\uc0c9 \uae30\ub2a5\uc744 \uac15\ud654\ud558\uae30 \uc704\ud574 Moveworks\ub97c 28.5\uc5b5 \ub2ec\ub7ec\uc5d0 \uc778\uc218\ud558\uae30\ub85c \ud569\uc758\ud588\uc2b5\ub2c8\ub2e4.<br \/>\n*   2025\ub144 2\uc6d4: ServiceNow\ub294 Google Cloud\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud655\ub300\ud558\uc5ec Now Platform\uc744 Google Cloud Marketplace\uc5d0 \ucd9c\uc2dc\ud558\uace0 BigQuery \ud1b5\ud569\uc744 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.<br \/>\n*   2025\ub144 2\uc6d4: BMC Software\ub294 \uba54\uc778\ud504\ub808\uc784 \ucd5c\uc801\ud654 \ubc0f \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4 \uad00\ub9ac\uc5d0 \ub300\ud55c \uc9d1\uc911\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574 BMC\uc640 BMC Helix\ub77c\ub294 \ub450 \uac1c\uc758 \ubcc4\ub3c4 \ud68c\uc0ac\ub97c \uc124\ub9bd\ud588\uc2b5\ub2c8\ub2e4.<br \/>\n*   2025\ub144 1\uc6d4: ServiceNow\uc640 Microsoft\ub294 Now Assist\ub97c Microsoft 365 Copilot\uacfc \ud1b5\ud569\ud558\uc5ec \ud504\ub860\ud2b8 \uc624\ud53c\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac04\uc18c\ud654\ud558\ub294 \ub3d9\ub9f9\uc744 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc2dc\uc7a5 \ub3d9\ud5a5\uacfc \ubd84\uc11d\uc740 ITSM \uc2dc\uc7a5\uc774 \uae30\uc220 \ud601\uc2e0\uacfc \uae30\uc5c5\uc758 \ub514\uc9c0\ud138 \uc804\ud658 \uc694\uad6c\uc5d0 \ud798\uc785\uc5b4 \uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uc7a5\ud560 \uac83\uc784\uc744 \uc2dc\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc815\ubcf4 \uae30\uc220 \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\ub294 \uae30\uc5c5\uc5d0 IT \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \uad00\ud589\uc73c\ub85c, IT \ud504\ub85c\uc138\uc2a4\uc640 \uc11c\ube44\uc2a4\ub97c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc5d0 \ub9de\ucdb0 \uc870\uc9c1 \uc131\uc7a5\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 \ud544\uc218\uc801\uc778 \ub3c4\uad6c\uc785\ub2c8\ub2e4. \ubcf8 \ubcf4\uace0\uc11c\ub294 ITSM \uc2dc\uc7a5\uc758 \uaddc\ubaa8\uc640 \uc608\uce21\uc744 \ub2e4\ub8e8\uba70, \ubc30\ud3ec \ubc29\uc2dd, \uc560\ud50c\ub9ac\ucf00\uc774\uc158, \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5, \uae30\uc5c5 \uaddc\ubaa8, \uc11c\ube44\uc2a4 \uc720\ud615 \ubc0f \uc9c0\uc5ed\ubcc4 \uc2dc\uc7a5 \uc138\ubd84\ud654\ub97c \ud3ec\ud568\ud569\ub2c8\ub2e4. \uc2dc\uc7a5 \uaddc\ubaa8\ub294 \uacf5\uae09\uc5c5\uccb4\uc758 \uad6c\ub3c5, \ub77c\uc774\uc120\uc2a4 \ubc0f \uad00\ub828 \uc11c\ube44\uc2a4\uc758 \ub204\uc801 \uc218\uc775\uc744 \uae30\ubc18\uc73c\ub85c \ubd84\uc11d\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc8fc\uc694 \ubd84\uc11d \uacb0\uacfc\uc5d0 \ub530\ub974\uba74, ITSM \uc2dc\uc7a5\uc740 2026\ub144 149\uc5b5 5\ucc9c\ub9cc \ub2ec\ub7ec\uc5d0\uc11c 2031\ub144 320\uc5b5 1\ucc9c\ub9cc \ub2ec\ub7ec\ub85c \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR) 16.45%\ub97c \uae30\ub85d\ud558\uba70 \ud06c\uac8c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc804\ub9dd\ub429\ub2c8\ub2e4. \ubc30\ud3ec \ubaa8\ub378 \uc911 \ud074\ub77c\uc6b0\ub4dc \ubc30\ud3ec\ub294 \ud655\uc7a5\uc131, \ube44\uc6a9 \ud6a8\uc728\uc131 \ubc0f \uc6d0\ud65c\ud55c AI \ud1b5\ud569\uc5d0 \ud798\uc785\uc5b4 2025\ub144 64.20%\uc758 \uc810\uc720\uc728\ub85c \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubd80\ubb38\uc5d0\uc11c\ub294 \uad6c\uc131 \ubc0f \uc790\uc0b0 \uad00\ub9ac\uac00 2031\ub144\uae4c\uc9c0 17.35%\uc758 CAGR\ub85c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5 \uc911\uc5d0\uc11c\ub294 BFSI(\uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8) \ubd80\ubb38\uc774 \uaddc\uc815 \uc900\uc218 \ubc0f \uace0\uac1d \uacbd\ud5d8 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc704\ud574 26.85%\ub85c \uac00\uc7a5 \ud070 \ube44\uc911\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc120\ub3c4\uc801\uc778 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc740 \uc790\uc728\uc801\uc778 \uc778\uc2dc\ub358\ud2b8 \ud574\uacb0\uc744 \uc704\ud55c \uace0\uae09 AI \ud1b5\ud569, \ud558\uc774\ud37c\uc2a4\ucf00\uc77c\ub7ec \ud30c\ud2b8\ub108\uc2ed, \uad6c\ud604 \uc2dc\uac04 \ub2e8\ucd95 \ubc0f \uae30\uc220 \ubd80\uc871 \ud574\uacb0\uc744 \uc704\ud55c \ub85c\uc6b0\ucf54\ub4dc \ub3c4\uad6c \uc81c\uacf5\uc744 \ud1b5\ud574 \uacbd\uc7c1\ub825\uc744 \ud655\ubcf4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5 \ub3d9\uc778\uc73c\ub85c\ub294 \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c ITSM \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc804\ud658, AI \uae30\ubc18 \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \ubc0f AIOps \ud1b5\ud569, \ud558\uc774\ube0c\ub9ac\ub4dc\/\uba40\ud2f0\ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc744 \uc704\ud55c \ud1b5\ud569 \uad00\ub9ac, \uc2dc\ubbfc ITSM\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ub85c\uc6b0\ucf54\ub4dc\/\ub178\ucf54\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, ITSM\uc5d0 \ub0b4\uc7a5\ub41c FinOps \ubc0f GreenOps \ubcf4\uace0, \uc5e3\uc9c0 \ucef4\ud4e8\ud305 \ubc0f 5G \uc6b4\uc601\uc758 ITSM \uc628\ubcf4\ub529 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74, \uc2dc\uc7a5 \uc81c\uc57d \uc694\uc778\uc73c\ub85c\ub294 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc758 \ubcf5\uc7a1\uc131\uacfc \ub192\uc740 \uc804\ud658 \ube44\uc6a9, \uc219\ub828\ub41c ITSM \ubc0f ITOM \uc804\ubb38\uac00 \ubd80\uc871, AI \uac70\ubc84\ub10c\uc2a4 \ubc0f \ub370\uc774\ud130 \uc0c1\uc8fc \uaddc\uc81c \uac15\ud654, \uad00\uce21 \uac00\ub2a5\uc131 \ub370\uc774\ud130 \ube44\uc6a9 \uc99d\uac00\ub85c \uc778\ud55c \ub3c4\uad6c \ud655\uc0b0 \ub4f1\uc774 \uc9c0\uc801\ub429\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uace0\uc11c\ub294 \uc2dc\uc7a5\uc744 \ubc30\ud3ec \ubc29\uc2dd(\ud074\ub77c\uc6b0\ub4dc, \uc628\ud504\ub808\ubbf8\uc2a4), \uc560\ud50c\ub9ac\ucf00\uc774\uc158(\uc11c\ube44\uc2a4 \ub370\uc2a4\ud06c \ubc0f \uc778\uc2dc\ub358\ud2b8 \uad00\ub9ac, \uad6c\uc131 \ubc0f \uc790\uc0b0 \uad00\ub9ac, \ubcc0\uacbd \ubc0f \ub9b4\ub9ac\uc2a4 \uad00\ub9ac, \ub124\ud2b8\uc6cc\ud06c \ubc0f \ub370\uc774\ud130\ubca0\uc774\uc2a4 \uad00\ub9ac \ub4f1), \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5(BFSI, \uc81c\uc870, \uc815\ubd80 \ubc0f \uad50\uc721, IT \ubc0f \ud1b5\uc2e0, \uc18c\ub9e4 \ubc0f \uc804\uc790\uc0c1\uac70\ub798, \ud5ec\uc2a4\ucf00\uc5b4, \uc5ec\ud589 \ubc0f \uc219\ubc15 \ub4f1), \uae30\uc5c5 \uaddc\ubaa8(\ub300\uae30\uc5c5, \uc911\uc18c\uae30\uc5c5), \uc11c\ube44\uc2a4 \uc720\ud615(\uc194\ub8e8\uc158, \uc11c\ube44\uc2a4) \ubc0f \uc9c0\uc5ed(\ubd81\ubbf8, \ub0a8\ubbf8, \uc720\ub7fd, \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591, \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74)\ubcc4\ub85c \uc138\ubd84\ud654\ud558\uc5ec \uc2ec\uce35 \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uacbd\uc7c1 \ud658\uacbd \ubd84\uc11d\uc740 \uc2dc\uc7a5 \uc9d1\uc911\ub3c4, \uc8fc\uc694 \uae30\uc5c5\ub4e4\uc758 \uc804\ub7b5\uc801 \uc6c0\uc9c1\uc784, \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. ServiceNow Inc., IBM Corporation, BMC Software Inc., Atlassian Corporation PLC, Broadcom Inc. \ub4f1 \uc8fc\uc694 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc758 \ud504\ub85c\ud544\uc740 \uae00\ub85c\ubc8c \ubc0f \uc2dc\uc7a5 \uc218\uc900 \uac1c\uc694, \ud575\uc2ec \ubd80\ubb38, \uc7ac\ubb34 \uc815\ubcf4, \uc2dc\uc7a5 \uc21c\uc704\/\uc810\uc720\uc728, \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4, \ucd5c\uadfc \uac1c\ubc1c \uc0ac\ud56d \ub4f1\uc744 \uc0c1\uc138\ud788 \ub2e4\ub8f9\ub2c8\ub2e4.<\/p>\n<p>\ubcf8 \ubcf4\uace0\uc11c\ub294 \ub610\ud55c \uc2dc\uc7a5\uc758 \uae30\ud68c\uc640 \ubbf8\ub798 \uc804\ub9dd, \ud2b9\ud788 \ubbf8\uac1c\ucc99 \uc601\uc5ed(white-space) \ubc0f \ucda9\uc871\ub418\uc9c0 \uc54a\uc740 \uc694\uad6c(unmet-need)\uc5d0 \ub300\ud55c \ud3c9\uac00\ub97c \uc81c\uacf5\ud558\uc5ec \ud5a5\ud6c4 \uc2dc\uc7a5 \ubc1c\uc804 \ubc29\ud5a5\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-39563","post","type-post","status-publish","format-standard","hentry","category-market-reports"],"_links":{"self":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/39563"}],"collection":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/comments?post=39563"}],"version-history":[{"count":0,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/39563\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/media?parent=39563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/categories?post=39563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/tags?post=39563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}