{"id":56581,"date":"2026-02-25T10:22:45","date_gmt":"2026-02-25T10:22:45","guid":{"rendered":"https:\/\/www.globalresearch.co.kr\/insight\/global-healthcare-bpo-market-industry-mordor\/"},"modified":"2026-09-18T16:29:26","modified_gmt":"2026-09-18T07:29:26","slug":"global-healthcare-bpo-market-industry-mordor","status":"publish","type":"post","link":"https:\/\/www.globalresearch.co.kr\/insight\/global-healthcare-bpo-market-industry-mordor\/","title":{"rendered":"\uc138\uacc4\uc758 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc810\uc720\uc728 \ubd84\uc11d &#8211; \uc131\uc7a5 \ub3d9\ud5a5 \ubc0f \uc804\ub9dd (2026-2031\ub144)"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/global-healthcare-bpo-market-industry_1658146145734_healthcare_bpo.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/global-healthcare-bpo-market-industry-size-image-1770819400652.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-0\">1. \uc11c\ub860<\/p>\n<ul>\n<li class=\"toc-level-2\">1.1 \uc5f0\uad6c \uac00\uc815 \ubc0f \uc2dc\uc7a5 \uc815\uc758<\/li>\n<li class=\"toc-level-2\">1.2 \uc5f0\uad6c \ubc94\uc704<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-1\">2. \uc5f0\uad6c \ubc29\ubc95\ub860<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-2\">3. \uc694\uc57d<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-3\">4. \uc2dc\uc7a5 \ud658\uacbd<\/p>\n<ul>\n<li class=\"toc-level-2\">4.1 \uc2dc\uc7a5 \uac1c\uc694<\/li>\n<li class=\"toc-level-2\">4.2 \uc2dc\uc7a5 \ub3d9\uc778\n<ul>\n<li class=\"toc-level-3\">4.2.1 \uadfc\ud574 \uc544\uc6c3\uc18c\uc2f1 \ubc0f \uae30\uc220 \uc811\uadfc\uc131 \uc99d\uac00<\/li>\n<li class=\"toc-level-3\">4.2.2 \uc784\uc0c1 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(CPO)\uc758 \uae09\uc99d<\/li>\n<li class=\"toc-level-3\">4.2.3 \uc758\ub8cc \uac1c\ud601(PPACA \/ ICD-11 \/ \uac00\uce58 \uae30\ubc18 \uc9c4\ub8cc)\uc774 \uc544\uc6c3\uc18c\uc2f1\uc744 \ucd09\uc9c4<\/li>\n<li class=\"toc-level-3\">4.2.4 \uc0dd\uc131\ud615 AI \ucf54\ub529 \uc790\ub3d9\ud654\uac00 \uc911\uae09 RCM \uac70\ub798\ub97c \uac00\ub2a5\ud558\uac8c \ud568<\/li>\n<li class=\"toc-level-3\">4.2.5 Payvider \uc735\ud569\uc774 \ud1b5\ud569 BPaaS \ubaa8\ub378\uc744 \uc8fc\ub3c4<\/li>\n<li class=\"toc-level-3\">4.2.6 PE \uc8fc\ub3c4 \ud1b5\ud569\uc774 \uc804\ubb38 \ubc30\uc1a1 \uc13c\ud130\ub97c \uad6c\ucd95<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.3 \uc2dc\uc7a5 \uc81c\uc57d\n<ul>\n<li class=\"toc-level-3\">4.3.1 \ubcf5\uc7a1\ud55c \ub2e4\uc911 \uad00\ud560 \uaddc\uc81c<\/li>\n<li class=\"toc-level-3\">4.3.2 \uc228\uaca8\uc9c4 \ucd1d \ube44\uc6a9 \ubc0f \uacf5\uae09\uc5c5\uccb4 \uc885\uc18d<\/li>\n<li class=\"toc-level-3\">4.3.3 \uc8fc\uad8c \ub370\uc774\ud130 \uc0c1\uc8fc \ubc95\ub960\uc774 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ubd84\uc5f4<\/li>\n<li class=\"toc-level-3\">4.3.4 2\ub2e8\uacc4 \ud5c8\ube0c\uc758 \uc758\ub8cc \uad50\uc721\uc744 \ubc1b\uc740 \ucf54\ub354 \ubd80\uc871<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.4 \uac00\uce58 \/ \uacf5\uae09\ub9dd \ubd84\uc11d<\/li>\n<li class=\"toc-level-2\">4.5 \uaddc\uc81c \ud658\uacbd<\/li>\n<li class=\"toc-level-2\">4.6 \uae30\uc220 \uc804\ub9dd<\/li>\n<li class=\"toc-level-2\">4.7 \ud3ec\ud130\uc758 5\uac00\uc9c0 \uacbd\uc7c1 \uc694\uc778 \ubd84\uc11d\n<ul>\n<li class=\"toc-level-3\">4.7.1 \uacf5\uae09\uc5c5\uccb4\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.7.2 \uad6c\ub9e4\uc790\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.7.3 \uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.7.4 \ub300\uccb4\uc7ac\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.7.5 \uacbd\uc7c1 \uac15\ub3c4<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-4\">5. \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc131\uc7a5 \uc608\uce21 (\uac00\uce58-USD)<\/p>\n<ul>\n<li class=\"toc-level-2\">5.1 \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.1.1 \uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4\ubcc4<\/li>\n<li class=\"toc-level-4\">5.1.1.1 \uc778\uc801 \uc790\uc6d0 \uad00\ub9ac<\/li>\n<li class=\"toc-level-4\">5.1.1.2 \uccad\uad6c \uad00\ub9ac<\/li>\n<li class=\"toc-level-4\">5.1.1.3 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac (CRM)<\/li>\n<li class=\"toc-level-4\">5.1.1.4 \uc6b4\uc601 \/ \ud589\uc815 \uad00\ub9ac<\/li>\n<li class=\"toc-level-4\">5.1.1.5 \ucf00\uc5b4 \uad00\ub9ac<\/li>\n<li class=\"toc-level-4\">5.1.1.6 \uacf5\uae09\uc790 \uad00\ub9ac<\/li>\n<li class=\"toc-level-4\">5.1.1.7 \uae30\ud0c0 \uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4<\/li>\n<li class=\"toc-level-3\">5.1.2 \uacf5\uae09\uc790 \uc11c\ube44\uc2a4\ubcc4<\/li>\n<li class=\"toc-level-4\">5.1.2.1 \ud658\uc790 \ub4f1\ub85d &amp; \uc804\ub7b5 \uae30\ud68d<\/li>\n<li class=\"toc-level-4\">5.1.2.2 \ud658\uc790 \ucf00\uc5b4 \uc11c\ube44\uc2a4<\/li>\n<li class=\"toc-level-4\">5.1.2.3 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac<\/li>\n<li class=\"toc-level-3\">5.1.3 \uc81c\uc57d \uc11c\ube44\uc2a4\ubcc4<\/li>\n<li class=\"toc-level-4\">5.1.3.1 \uc5f0\uad6c \uac1c\ubc1c<\/li>\n<li class=\"toc-level-4\">5.1.3.2 \uc81c\uc870<\/li>\n<li class=\"toc-level-4\">5.1.3.3 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4<\/li>\n<li class=\"toc-level-5\">5.1.3.3.1 \uacf5\uae09\ub9dd \uad00\ub9ac &amp; \ubb3c\ub958<\/li>\n<li class=\"toc-level-5\">5.1.3.3.2 \uc601\uc5c5 &amp; \ub9c8\ucf00\ud305 \uc11c\ube44\uc2a4<\/li>\n<li class=\"toc-level-5\">5.1.3.3.3 \uae30\ud0c0 \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.2 \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubaa8\ub378\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.2.1 \uc628\uc1fc\uc5b4<\/li>\n<li class=\"toc-level-3\">5.2.2 \ub2c8\uc5b4\uc1fc\uc5b4<\/li>\n<li class=\"toc-level-3\">5.2.3 \uc624\ud504\uc1fc\uc5b4<\/li>\n<li class=\"toc-level-3\">5.2.4 \ud558\uc774\ube0c\ub9ac\ub4dc \/ \uba40\ud2f0\uc1fc\uc5b4<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.3 \uae30\uc220 \ucc44\ud0dd \ubaa8\ub378\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.3.1 \uc804\ud1b5\uc801\uc778 \ub9ac\ud504\ud2b8 \uc564 \uc2dc\ud504\ud2b8 BPO<\/li>\n<li class=\"toc-level-3\">5.3.2 \ud50c\ub7ab\ud3fc \uae30\ubc18 BPaaS<\/li>\n<li class=\"toc-level-3\">5.3.3 \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654 \uc8fc\ub3c4 BPO<\/li>\n<li class=\"toc-level-3\">5.3.4 \uc0dd\uc131\ud615 AI \ub0b4\uc7a5 BPO<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.4 \uc9c0\uc5ed\ubcc4\n<ul>\n<li class=\"toc-level-3\">5.4.1 \ubd81\ubbf8<\/li>\n<li class=\"toc-level-4\">5.4.1.1 \ubbf8\uad6d<\/li>\n<li class=\"toc-level-4\">5.4.1.2 \uce90\ub098\ub2e4<\/li>\n<li class=\"toc-level-4\">5.4.1.3 \uba55\uc2dc\ucf54<\/li>\n<li class=\"toc-level-3\">5.4.2 \uc720\ub7fd<\/li>\n<li class=\"toc-level-4\">5.4.2.1 \ub3c5\uc77c<\/li>\n<li class=\"toc-level-4\">5.4.2.2 \uc601\uad6d<\/li>\n<li class=\"toc-level-4\">5.4.2.3 \ud504\ub791\uc2a4<\/li>\n<li class=\"toc-level-4\">5.4.2.4 \uc774\ud0c8\ub9ac\uc544<\/li>\n<li class=\"toc-level-4\">5.4.2.5 \uc2a4\ud398\uc778<\/li>\n<li class=\"toc-level-4\">5.4.2.6 \uc720\ub7fd \uae30\ud0c0 \uc9c0\uc5ed<\/li>\n<li class=\"toc-level-3\">5.4.3 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591<\/li>\n<li class=\"toc-level-4\">5.4.3.1 \uc911\uad6d<\/li>\n<li class=\"toc-level-4\">5.4.3.2 \uc77c\ubcf8<\/li>\n<li class=\"toc-level-4\">5.4.3.3 \uc778\ub3c4<\/li>\n<li class=\"toc-level-4\">5.4.3.4 \ud638\uc8fc<\/li>\n<li class=\"toc-level-4\">5.4.3.5 \ub300\ud55c\ubbfc\uad6d<\/li>\n<li class=\"toc-level-4\">5.4.3.6 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uae30\ud0c0 \uc9c0\uc5ed<\/li>\n<li class=\"toc-level-3\">5.4.4 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74<\/li>\n<li class=\"toc-level-4\">5.4.4.1 GCC<\/li>\n<li class=\"toc-level-4\">5.4.4.2 \ub0a8\uc544\ud504\ub9ac\uce74<\/li>\n<li class=\"toc-level-4\">5.4.4.3 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74 \uae30\ud0c0 \uc9c0\uc5ed<\/li>\n<li class=\"toc-level-3\">5.4.5 \ub0a8\ubbf8<\/li>\n<li class=\"toc-level-4\">5.4.5.1 \ube0c\ub77c\uc9c8<\/li>\n<li class=\"toc-level-4\">5.4.5.2 \uc544\ub974\ud5e8\ud2f0\ub098<\/li>\n<li class=\"toc-level-4\">5.4.5.3 \ub0a8\ubbf8 \uae30\ud0c0 \uc9c0\uc5ed<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-5\">6. \uacbd\uc7c1 \ud658\uacbd<\/p>\n<ul>\n<li class=\"toc-level-2\">6.1 \uc2dc\uc7a5 \uc9d1\uc911\ub3c4<\/li>\n<li class=\"toc-level-2\">6.2 \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d<\/li>\n<li class=\"toc-level-2\">6.3 \uae30\uc5c5 \ud504\ub85c\ud544 (\uae00\ub85c\ubc8c \uac1c\uc694, \uc2dc\uc7a5 \uac1c\uc694, \ud575\uc2ec \ubd80\ubb38, \uc7ac\ubb34 \uc815\ubcf4(\uc0ac\uc6a9 \uac00\ub2a5\ud55c \uacbd\uc6b0), \uc804\ub7b5 \uc815\ubcf4, \uc8fc\uc694 \uae30\uc5c5\uc758 \uc2dc\uc7a5 \uc21c\uc704\/\uc810\uc720\uc728, \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4, \ucd5c\uadfc \uac1c\ubc1c \ud3ec\ud568)\n<ul>\n<li class=\"toc-level-3\">6.3.1 Accenture<\/li>\n<li class=\"toc-level-3\">6.3.2 UnitedHealth Group<\/li>\n<li class=\"toc-level-3\">6.3.3 Cognizant Technology Solutions<\/li>\n<li class=\"toc-level-3\">6.3.4 Genpact<\/li>\n<li class=\"toc-level-3\">6.3.5 Wipro<\/li>\n<li class=\"toc-level-3\">6.3.6 Tata Consultancy Services<\/li>\n<li class=\"toc-level-3\">6.3.7 IBM Corporation<\/li>\n<li class=\"toc-level-3\">6.3.8 IQVIA<\/li>\n<li class=\"toc-level-3\">6.3.9 Parexel International Corporation<\/li>\n<li class=\"toc-level-3\">6.3.10 GeBBS Healthcare Solutions<\/li>\n<li class=\"toc-level-3\">6.3.11 Sutherland Global Services<\/li>\n<li class=\"toc-level-3\">6.3.12 R1 RCM Inc.<\/li>\n<li class=\"toc-level-3\">6.3.13 Conifer Health Solutions<\/li>\n<li class=\"toc-level-3\">6.3.14 Firstsource Solutions<\/li>\n<li class=\"toc-level-3\">6.3.15 Omega Healthcare<\/li>\n<li class=\"toc-level-3\">6.3.16 WNS Global Services<\/li>\n<li class=\"toc-level-3\">6.3.17 NTT DATA<\/li>\n<li class=\"toc-level-3\">6.3.18 Capgemini SE<\/li>\n<li class=\"toc-level-3\">6.3.19 Optum<\/li>\n<li class=\"toc-level-3\">6.3.20 EXL Service Holdings<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-6\">7. \uc2dc\uc7a5 \uae30\ud68c \ubc0f \ubbf8\ub798 \uc804\ub9dd<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \uac1c\uc694 (2026-2031)<\/p>\n<p>Mordor Intelligence\uc758 \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \ud5ec\uc2a4\ucf00\uc5b4 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \uc2dc\uc7a5\uc740 2026\ub144 4,489\uc5b5 \ub2ec\ub7ec \uaddc\ubaa8\uc5d0\uc11c 2031\ub144\uc5d0\ub294 7,267\uc5b5 8\ucc9c\ub9cc \ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uc804\ub9dd\ub418\uba70, 2026\ub144\ubd80\ud130 2031\ub144\uae4c\uc9c0 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR) 10.12%\ub97c \uae30\ub85d\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc131\uc7a5\uc740 \ub2e8\uc21c \uc778\ub825 \uacc4\uc57d\uc5d0\uc11c \uae30\uc220 \uae30\ubc18\uc758 \ud601\uc2e0 \ud50c\ub7ab\ud3fc\uc73c\ub85c\uc758 \uc804\ud658\uc744 \ubc18\uc601\ud558\uba70, \uc774\ub294 \uc2dc\uc2a4\ud15c\uc801\uc778 \uc784\uc0c1 \ubc0f \ud589\uc815 \ube44\ud6a8\uc728\uc131\uc744 \ud574\uacb0\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. \ubcd1\uc6d0\uacfc \ubcf4\ud5d8\uc0ac\ub4e4\uc774 \uac15\ud654\ub41c \uc0c1\ud658 \uc815\ucc45, \uc9c0\uc18d\uc801\uc778 \uc778\ub825 \ubd80\uc871, \uc5c4\uaca9\ud574\uc9c4 \ub370\uc774\ud130 \ubcf4\ud638\ubc95\uc5d0 \uc9c1\uba74\ud558\uba74\uc11c \uc544\uc6c3\uc18c\uc2f1\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\ubaa8\ud380\ub4dc(PE) \uc18c\uc720\ub294 \ud50c\ub7ab\ud3fc \ud22c\uc790\ub97c \uac00\uc18d\ud654\ud558\uace0 \uc788\uc73c\uba70, \uc0dd\uc131\ud615 AI\uc640 \ub3c4\uba54\uc778 \uc804\ubb38\uc131\uc758 \uacb0\ud569\uc740 \uac00\uaca9-\uac00\uce58 \ubc29\uc815\uc2dd\uc744 \uc7ac\ud3b8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae08\ub9ac \uc778\uc0c1\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \ud22c\uc790\uc790\ub4e4\uc758 \uad00\uc2ec\uc740 \uc2dd\uc9c0 \uc54a\uace0 \uc788\ub294\ub370, \uc774\ub294 \uc8fc\ub85c AI \uae30\ubc18 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc774 \ubd88\uc548\uc815\ud55c \uc790\uae08 \uc870\ub2ec \ud658\uacbd\uc5d0\uc11c \ub9c8\uc9c4\uc744 \ubcf4\ud638\ud558\ub294 \uc131\uacfc \uae30\ubc18 \uac00\uaca9 \ucc45\uc815\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc8fc\uc694 \uc2dc\uc7a5 \ub3d9\ud5a5 \ubc0f \ud1b5\ucc30<\/p>\n<p>1. \uc131\uc7a5 \ub3d9\ub825:<br \/>\n*   \ub2c8\uc5b4\uc1fc\uc5b4 \uc544\uc6c3\uc18c\uc2f1 \ubc0f \uae30\uc220 \uc811\uadfc\uc131 (CAGR\uc5d0 1.8% \uc601\ud5a5): \ud5ec\uc2a4\ucf00\uc5b4 \uc870\uc9c1\uc774 \uc778\uc811 \uad6d\uac00\ub85c \uc5c5\ubb34\ub97c \uc774\uc804\ud568\uc73c\ub85c\uc368 \uc6b4\uc601 \uc704\ud5d8\uc744 35% \uc904\uc774\uace0 \uc628\uc1fc\uc5b4 \ub300\ube44 20-30%\uc758 \ube44\uc6a9 \uc808\uac10 \ud6a8\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud50c\ub85c\ub9ac\ub2e4\uc8fc\uc758 \uc804\uc790 \uac74\uac15 \uae30\ub85d \uad6d\ub0b4 \ubcf4\uad00 \uc758\ubb34\ud654\uc640 \uac19\uc740 \ub370\uc774\ud130 \uc0c1\uc8fc \ubc95\uaddc \uac15\ud654\ub294 \uc6d0\uac70\ub9ac \ud5c8\ube0c\ubcf4\ub2e4 \uadfc\uc811\ud55c \uc9c0\uc5ed\uc744 \uc120\ud638\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \uba55\uc2dc\ucf54\uc758 \ub2c8\uc5b4\uc1fc\uc5b4 IT \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4 \ub9e4\ucd9c\uc774 \uc5f0\uac04 10.5% \uc99d\uac00\ud558\uba70 \ud2b9\ud788 \uc218\uc775 \uc8fc\uae30 \ubc0f \uc784\uc0c1 \ubb38\uc11c \uacc4\uc57d \ubd84\uc57c\uc5d0\uc11c \uc120\ud638\ub418\ub294 \uc704\uce58\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. USMCA(\ubbf8\uad6d-\uba55\uc2dc\ucf54-\uce90\ub098\ub2e4 \ud611\uc815)\uc758 \ub514\uc9c0\ud138 \ubb34\uc5ed \uc870\ud56d\uc740 \uad6d\uacbd \uac04 \ub370\uc774\ud130 \ud750\ub984 \ubc0f \uc9c0\uc801 \uc7ac\uc0b0\uad8c \ubcf4\ud638\uc5d0 \ub300\ud55c \ubc95\uc801 \ud655\uc2e4\uc131\uc744 \uc81c\uacf5\ud558\uc5ec, \uc774 \uc9c0\uc5ed \uacf5\uae09\uc5c5\uccb4\uc640\uc758 \ub2e4\ub144 \uacc4\uc57d\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4. \uc2a4\ud0e0\ud3ec\ub4dc \ub300\ud559\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uadfc\uc811 \uae30\ubc18 \ubaa8\ub378\uc740 \uaddc\uc815 \uc900\uc218 \uacb0\uacfc\ub97c 40% \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ud1b5\uc2e0 \uc624\ub958\ub97c 25% \uac10\uc18c\uc2dc\ud0b5\ub2c8\ub2e4.<br \/>\n*   \uc784\uc0c1 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(CPO)\uc758 \ube60\ub978 \ucc44\ud0dd (CAGR\uc5d0 2.1% \uc601\ud5a5): 5\ub144\uac04\uc758 \uc885\ub2e8 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc678\ubd80 \ud30c\ud2b8\ub108\ub97c \ud65c\uc6a9\ud558\ub294 \uc2a4\ud3f0\uc11c\ub294 \uaddc\uc815 \uc900\uc218\ub97c \ud76c\uc0dd\ud558\uc9c0 \uc54a\uace0 \uc784\uc0c1 \uc2dc\ud5d8 \uae30\uac04\uc744 18\uac1c\uc6d4 \ub2e8\ucd95\ud588\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9 \uc774\ud6c4 \ubd84\uc0b0\ud615 \uc5f0\uad6c\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \uc99d\uac00\ud558\uba74\uc11c \uc804\ubb38 BPO \uae30\uc5c5\uc774 \uc774\ubbf8 \uc6b4\uc601\ud558\uace0 \uc788\ub294 \ud658\uc790 \ucc38\uc5ec \ub3c4\uad6c \ubc0f \ub370\uc774\ud130 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc758 \ud544\uc694\uc131\uc774 \ucee4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \uc5d4\uc9c4\uc774 \ub370\uc774\ud130 \ucea1\ucc98 \ubc0f \uaddc\uc81c \uc81c\ucd9c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud568\uc5d0 \ub530\ub77c, \ubca4\ub354\ub294 \uc804\ud1b5\uc801\uc778 \ubaa8\ub2c8\ud130\ub9c1 \uc704\uc5d0 \ubd80\uac00\uac00\uce58 \ubd84\uc11d\uc744 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \ud5ec\uc2a4\ucf00\uc5b4 \uac1c\ud601\uc73c\ub85c \uc778\ud55c \uc804\ubb38 \uc544\uc6c3\uc18c\uc2f1 \ucd09\uc9c4 (CAGR\uc5d0 1.5% \uc601\ud5a5): \uac00\uce58 \uae30\ubc18 \uc9c4\ub8cc \uc758\ubb34\ud654 \ubc0f PPACA(\ud658\uc790\ubcf4\ud638 \ubc0f \ubd80\ub2f4\uc801\uc815 \ubcf4\ud5d8\ubc95) \uc5c5\ub370\uc774\ud2b8\ub294 \ub9ce\uc740 \ubcd1\uc6d0\uc774 \ub0b4\ubd80\uc801\uc73c\ub85c \ucda9\uc871\ud558\uae30 \uc5b4\ub824\uc6b4 \ubcf5\uc7a1\ud55c \ubcf4\uace0 \uaddc\uce59\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc678\ubd80 \ud589\uc815 \ud30c\ud2b8\ub108\ub97c \uc0ac\uc6a9\ud558\ub294 \uacf5\uae09\uc5c5\uccb4\ub294 28% \ub354 \ub098\uc740 \ud488\uc9c8 \uacb0\uacfc\uc640 19% \ub0ae\uc740 \ubc31\uc624\ud53c\uc2a4 \ube44\uc6a9\uc744 \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4. ICD-11 \ucc44\ud0dd \ubc0f \ube48\ubc88\ud55c \ucf54\ub529 \uc5c5\ub370\uc774\ud2b8\ub294 \uc9c0\uc18d\uc801\uc778 \uc9c1\uc6d0 \uad50\uc721\uc744 \uc694\uad6c\ud558\uba70, \uc774\ub294 BPO \uacf5\uae09\uc5c5\uccb4\uac00 \uc774\ubbf8 \uc778\uc99d\ub41c \uc778\ub825 \ud480\uc744 \uc720\uc9c0\ud558\uace0 \uc788\ub294 \uc601\uc5ed\uc785\ub2c8\ub2e4.<br \/>\n*   \uc0dd\uc131\ud615 AI \uc790\ub3d9\ud654\ub85c \ubbf8\ub4dc\uc0ac\uc774\ud074 \uc218\uc775 \uac70\ub798 \ud65c\uc131\ud654 (CAGR\uc5d0 2.3% \uc601\ud5a5): AI \uae30\ubc18 \ucf54\ub529\uc740 94%\uc758 \uc815\ud655\ub3c4\ub97c \ub2ec\uc131\ud558\uba74\uc11c \ucc98\ub9ac \uc2dc\uac04\uc744 75% \ub2e8\ucd95\ud569\ub2c8\ub2e4. \uc790\uc728 \uc5d4\uc9c4\uc740 \ucd5c\uc18c\ud55c\uc758 \uc778\uc801 \uac10\ub3c5\uc73c\ub85c \uc218\ubc31\ub9cc \uac74\uc758 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4 \ub2e8\uc704 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uc911\uc18c \ubcd1\uc6d0\uc758 \ucc98\ub9ac\ub7c9\uc744 \ud655\ub300\ud569\ub2c8\ub2e4. MIT CSAIL \uc5f0\uad6c\uc6d0\ub4e4\uc740 AI\uac00 \uc218\uc775 \uc8fc\uae30 \uc791\uc5c5\uc744 \ubcf4\uac15\ud560 \ub54c 32% \ub354 \uac15\ub825\ud55c \ud604\uae08 \ud750\ub984\uacfc 41% \ub354 \uc801\uc740 \uccad\uad6c \uac70\ubd80\ub97c \ubcf4\uace0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>2. \uc81c\uc57d \uc694\uc778:<br \/>\n*   \ubcf5\uc7a1\ud55c \ub2e4\uc911 \uad00\ud560\uad8c \uaddc\uc81c (CAGR\uc5d0 -1.3% \uc601\ud5a5): HIPAA(\uac74\uac15\ubcf4\ud5d8 \uc774\ub3d9\uc131 \ubc0f \ucc45\uc784\uc5d0 \uad00\ud55c \ubc95\ub960) \uc870\ud56d\uc740 GDPR(\uc77c\ubc18 \ub370\uc774\ud130 \ubcf4\ud638 \uaddc\uc815)\uacfc \uad50\ucc28\ud558\uc5ec \ubca4\ub354\uac00 \uc554\ud638\ud654, \ub2e4\ub2e8\uacc4 \uc778\uc99d \ubc0f \ud604\uc9c0\ud654\ub41c \uce68\ud574 \ud504\ub85c\ud1a0\ucf5c\uc744 \ucc98\ub9ac\ud574\uc57c \ud569\ub2c8\ub2e4. \ud50c\ub85c\ub9ac\ub2e4\uc8fc\uc758 \ube44\uad6d\ub0b4 \uc800\uc7a5 \uae08\uc9c0\ub294 \ub2e4\uc8fc \uc2dc\uc2a4\ud15c\uc758 \uc628\ubcf4\ub529 \ube44\uc6a9\uc744 \uc99d\uac00\uc2dc\ud0a4\uace0 \uc9c0\uc5f0\uc744 \ucd08\ub798\ud569\ub2c8\ub2e4.<br \/>\n*   \uc228\uaca8\uc9c4 \ucd1d \ube44\uc6a9 \ubc0f \ubca4\ub354 \uc885\uc18d (CAGR\uc5d0 -0.9% \uc601\ud5a5): \uace0\uac1d\uc740 \uc804\ud658 \ube44\uc6a9, \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \ubc0f \ubcc0\uacbd \uad00\ub9ac \ube44\uc6a9\uc744 \uacfc\uc18c\ud3c9\uac00\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc544, \uba85\ubaa9\uc0c1\uc758 \ub2e8\uc704 \uac00\uaca9\uc744 \ub118\uc5b4\uc120 \ucd1d \uc18c\uc720 \ube44\uc6a9(TCO) \ucd08\uacfc\ub97c \ucd08\ub798\ud569\ub2c8\ub2e4. \ub3c5\uc810\uc801\uc778 \ud50c\ub7ab\ud3fc\uc740 \ub370\uc774\ud130 \uc774\uc2dd\uc131\uc744 \uc81c\ud55c\ud558\uc5ec \ubcf4\ud5d8\uc0ac\ub098 \uacf5\uae09\uc5c5\uccb4\ub97c \ub808\uac70\uc2dc \uc694\uc728\ub85c \ub2e4\ub144 \uacc4\uc57d \uac31\uc2e0\uc5d0 \ubb36\uc5b4\ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc138\uadf8\uba3c\ud2b8 \ubd84\uc11d<\/p>\n<p>1. \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4:<br \/>\n*   \uc81c\uc57d \uc11c\ube44\uc2a4: 2025\ub144 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \uc810\uc720\uc728\uc758 62.12%\ub97c \ucc28\uc9c0\ud558\uba70 \uc9c0\ubc30\uc801\uc778 \uc704\uce58\ub97c \uc720\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uc0dd\ubb3c\ud559\uc801 \uc81c\uc81c \uac1c\ubc1c\ub85c \uc778\ud574 \uace0\ud6a8\ub2a5 \ubc0f \uc138\ud3ec \uce58\ub8cc \uc2dc\uc124\uc5d0 \ub300\ud55c \uc81c\uc870 \ud22c\uc790\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uae30\uc220 \uc774\uc804 \ubc0f \uaddc\uc81c \ubc30\uce58 \ucd9c\uc2dc \uc11c\ube44\uc2a4\ub97c \ud3ec\ud568\ud558\ub294 \uc7a5\uae30 \ub9c8\uc2a4\ud130 \uc11c\ube44\uc2a4 \uacc4\uc57d\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4. \uc601\uc5c5 \ubc0f \ub9c8\ucf00\ud305 \uc544\uc6c3\uc18c\uc2f1\uc740 \uc634\ub2c8\ucc44\ub110 \uc758\uc0ac \ucc38\uc5ec\uc640 \uaddc\uc815 \uc900\uc218 \ud658\uc790 \uc9c0\uc6d0 \ud504\ub85c\uadf8\ub7a8\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4. R&#038;D \uc544\uc6c3\uc18c\uc2f1\uc740 \uc18c\uaddc\ubaa8 \ubc14\uc774\uc624\ud14d \uae30\uc5c5\uc774 \ub0b4\ubd80\uc801\uc73c\ub85c \ud655\uc7a5\ud558\uae30 \uc5b4\ub824\uc6b4 \uc804\ubb38 \uc0dd\ubb3c\uc815\ubcf4\ud559, \ub3c5\uc131\ud559 \ubc0f \ub3d9\ubc18 \uc9c4\ub2e8 \ubd84\uc11d\uc744 \ub2e4\ub8f9\ub2c8\ub2e4.<br \/>\n*   \uacf5\uae09\uc790 \uc11c\ube44\uc2a4: 2031\ub144\uae4c\uc9c0 14.78%\uc758 \uac00\uc7a5 \ube60\ub978 CAGR\ub85c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac \uc11c\ube44\uc2a4\ub294 \uc784\uc0c1 \uae30\ub85d \uc790\ub3d9\ud654, \uccad\uad6c \ucea1\ucc98 \ubc0f \uc9c0\ubd88\uc790 \ud3b8\uc9d1\uc744 \ud1b5\ud574 \ubcd1\uc6d0\uc758 \uc7ac\uc815 \uc548\uc815\uc131\uc744 \uc9c0\uc6d0\ud558\uc5ec \ud604\uae08 \uc720\ub3d9\uc131 \ubcc0\ub3d9\uc131\uc744 \uc904\uc785\ub2c8\ub2e4. \ud658\uc790 \uad00\ub9ac \uc11c\ube44\uc2a4\ub294 \uac00\uc0c1 \uac04\ud638\uc640 \ucee8\ud0dd \uc13c\ud130 \ubd84\ub958\ub97c \ud1b5\ud569\ud558\uc5ec \uacbd\ud5d8 \uc810\uc218\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uba70, \uc804\ub7b5 \uae30\ud68d \uc11c\ube44\uc2a4\ub294 \uc758\ub8b0 \ud328\ud134 \ubc0f \uc9c0\ubd88\uc790 \uad6c\uc131\uc744 \ubd84\uc11d\ud558\uc5ec \uc11c\ube44\uc2a4 \ub77c\uc778 \ud22c\uc790\ub97c \uc548\ub0b4\ud569\ub2c8\ub2e4. Ensemble Health\uac00 \uc0ac\uc6a9\ud558\ub294 \uc608\uce21 \uc54c\uace0\ub9ac\uc998\uacfc \uac19\uc740 \uace0\uae09 AI\ub294 \uaddc\uce59 \uc5d4\uc9c4\uc774 \uc790\uccb4\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc5c6\ub294 \ubcf5\uc7a1\ud55c \uccad\uad6c\uc11c\ub97c \uc219\ub828\ub41c \ucf54\ub354\uc5d0\uac8c\ub9cc \ub77c\uc6b0\ud305\ud558\uc5ec, \ubcd1\uc6d0\uc774 \uc778\ub825 \uc99d\uac00 \uc5c6\uc774 \uc21c\uc218\uc775\uc744 \ub298\ub9b4 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>2. \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubaa8\ub378\ubcc4:<br \/>\n*   \uc624\ud504\uc1fc\uc5b4: 2025\ub144 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5 \ub9e4\ucd9c\uc758 59.05%\ub97c \ucc28\uc9c0\ud588\uc73c\uba70, \uc778\ub3c4\uc640 \ud544\ub9ac\ud540\uc774 \uc8fc\uc694 \uac70\uc810\uc785\ub2c8\ub2e4.<br \/>\n*   \ub2c8\uc5b4\uc1fc\uc5b4: 2031\ub144\uae4c\uc9c0 14.21%\uc758 \uac00\uc7a5 \ub192\uc740 CAGR\uc744 \uae30\ub85d\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc784\uc0c1\uc758 \ud611\uc5c5\uc774 \uc911\uc694\ud55c \ubbfc\uac10\ud55c \ubbf8\ub4dc\uc0ac\uc774\ud074 \ucf54\ub529 \ubc0f \uc0ac\uc804 \uc2b9\uc778 \uc5c5\ubb34\uc5d0\uc11c \uac15\uc810\uc744 \ubcf4\uc785\ub2c8\ub2e4. USMCA \ub514\uc9c0\ud138 \ubcf4\ud638 \ubc0f \ube44\uc790 \uacbd\ub85c\uc758 \ud61c\ud0dd\uc744 \ubc1b\ub294 \uba55\uc2dc\ucf54\uc758 \uacfc\ub2ec\ub77c\ud558\ub77c-\ubaac\ud14c\ub808\uc774 \ud68c\ub791\uacfc \ud50c\ub85c\ub9ac\ub2e4\uc8fc\uc758 \uad6d\ub0b4 \uc800\uc7a5 \ubc95\uaddc\ub294 \ub3d9\ubd80 \ud574\uc548 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc774 \ud0ec\ud30c \ubc0f \uc0b0\ud6c4\uc548 \uc2dc\uc124\uc744 \uc120\ud638\ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<br \/>\n*   \uc628\uc1fc\uc5b4: CMS(\uba54\ub514\ucf00\uc5b4 \ubc0f \uba54\ub514\ucf00\uc774\ub4dc \uc11c\ube44\uc2a4 \uc13c\ud130) \uc5c5\ub370\uc774\ud2b8\uc640 \uad00\ub828\ub41c \uace0\ubd80\uac00\uac00\uce58 \ubd84\uc11d \ubc0f \uac10\uc0ac\uc5d0 \uc5ec\uc804\ud788 \uc911\uc694\ud569\ub2c8\ub2e4.<br \/>\n*   \ud558\uc774\ube0c\ub9ac\ub4dc \ubaa8\ub378: \uc9c0\uc815\ud559\uc801 \ub610\ub294 \uaddc\uc81c \ubcc0\ud654\uc5d0 \ub300\ube44\ud558\uc5ec \uc138 \uac00\uc9c0 \ubaa8\ub378\uc744 \ubaa8\ub450 \ud63c\ud569\ud558\uc5ec \uc18c\uc2f1 \uc804\ub7b5\uc758 \ud0c4\ub825\uc131\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n<p>3. \uae30\uc220 \ucc44\ud0dd \ubaa8\ub378\ubcc4:<br \/>\n*   \uc804\ud1b5\uc801\uc778 \ub9ac\ud504\ud2b8 \uc564 \uc2dc\ud504\ud2b8(Lift-and-Shift): 2025\ub144 \ub9e4\ucd9c\uc758 52.88%\ub97c \ucc28\uc9c0\ud588\uc73c\uba70, \uc704\ud5d8 \ud68c\ud53c\uc801\uc778 \ubcd1\uc6d0\ub4e4\uc774 \uac80\uc99d\ub41c \uc6b4\uc601 \ubc29\uc2dd\uc744 \uc120\ud638\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<br \/>\n*   \uc0dd\uc131\ud615 AI \ub0b4\uc7a5\ud615 \uc11c\ube44\uc2a4: 11.95%\uc758 CAGR\ub85c \uc131\uc7a5\ud558\uace0 \uc788\uc73c\uba70, \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378\uacfc PHI(\uac1c\uc778 \uac74\uac15 \uc815\ubcf4) \ubcf4\ud638\ub97c \uc720\uc9c0\ud558\ub294 \uad00\ub9ac\ud615 \ud504\ub86c\ud504\ud2b8 \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uacb0\ud569\ud569\ub2c8\ub2e4.<br \/>\n*   \ud50c\ub7ab\ud3fc BPaaS(Business Process as a Service) \uacc4\uc57d: \uad6c\ub3c5 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uc131\uacfc \ubcf4\uc7a5\uc744 \uacb0\ud569\ud558\uba70, \ud2b9\ud788 \uc911\uc18c \uaddc\ubaa8 \uc9c0\uc5ed \ubcd1\uc6d0\uc5d0 \ub9e4\ub825\uc801\uc785\ub2c8\ub2e4.<br \/>\n*   \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654(Intelligent Automation): \uc0ac\uc804 \uc2b9\uc778\uacfc \uac19\uc740 \ub2e8\uc77c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \ud2b9\uc815 \ubd07\uc744 \uc8fc\uc785\ud558\uc5ec \uc2dc\uc2a4\ud15c \uc804\uccb4\uc758 \uac1c\ud3b8 \uc5c6\uc774 \uc989\uac01\uc801\uc778 \ube44\uc6a9 \uc808\uac10\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Sagility\uc758 Nurse Assist \ud50c\ub7ab\ud3fc\uc740 AI\uac00 \uc9c4\ub8cc \uacbd\ud5d8 \ubca4\uce58\ub9c8\ud06c\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc74c\uc744 \uc785\uc99d\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uc5ed \ubd84\uc11d<\/p>\n<p>*   \ubd81\ubbf8: 2025\ub144 \uc804 \uc138\uacc4 \ub9e4\ucd9c\uc758 48.15%\ub97c \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc9c0\uc5ed\uc758 \ubcf5\uc7a1\ud55c \uc0c1\ud658 \ud658\uacbd\uc740 \uad11\ubc94\uc704\ud55c \uc804\ubb38\uac00 \uc9c0\uc6d0\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \ubcd1\uc6d0\ub4e4\uc740 \ub9cc\uc131\uc801\uc778 \uc778\ub825 \ubd80\uc871\uc744 \uc0c1\uc1c4\ud558\uae30 \uc704\ud574 \ubbf8\ub4dc\uc0ac\uc774\ud074 \uc6b4\uc601\uc744 \uacc4\uc18d \uc544\uc6c3\uc18c\uc2f1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uce90\ub098\ub2e4\uc758 \ubc94\uce90\ub098\ub2e4 EHR(\uc804\uc790 \uac74\uac15 \uae30\ub85d) \uc0c1\ud638 \uc6b4\uc6a9\uc131 \ucd94\uc9c4\uacfc \uba55\uc2dc\ucf54\uc758 \ub2c8\uc5b4\uc1fc\uc5b4 \ud5c8\ube0c \ubd80\uc0c1\uc740 \uc9c0\uc5ed \uc5ed\ub3d9\uc131\uc744 \ud655\ub300\ud569\ub2c8\ub2e4.<br \/>\n*   \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591: 12.62%\uc758 \uac00\uc7a5 \ube60\ub978 CAGR\uc744 \uae30\ub85d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ub3c4, \uc911\uad6d, \ub3d9\ub0a8\uc544\uc2dc\uc544\uc758 \uc778\uad6c \uac74\uac15 \uc774\ub2c8\uc154\ud2f0\ube0c \ubc0f \ub514\uc9c0\ud138 \uac74\uac15 \uc790\uae08 \uc9c0\uc6d0\uc5d0 \ud798\uc785\uc5b4 \uc131\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ub3c4 \ubca4\ub354\ub4e4\uc740 \ub370\uc774\ud130 \ud604\uc9c0\ud654 \uc870\ud56d\uc744 \ucda9\uc871\ud558\uae30 \uc704\ud574 \ub9d0\ub808\uc774\uc2dc\uc544\uc640 UAE\uc5d0 \ub2c8\uc5b4\uc1fc\uc5b4 \uc13c\ud130\ub97c \ucd94\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud544\ub9ac\ud540\uc740 \ud658\uc790 \ucc38\uc5ec \uc13c\ud130\ub97c \ud655\uc7a5\ud558\uace0 \uc788\uc73c\uba70, \uc911\uad6d\uc758 \ubbfc\uac04 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc740 \uc0c8\ub85c\uc6b4 \ub370\uc774\ud130 \ubcf4\uc548\ubc95 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub2a5\uc219\ud55c \uad6d\ub0b4 BPO\uc5d0 \uc758\uc874\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \uc720\ub7fd: GDPR(\uc77c\ubc18 \ub370\uc774\ud130 \ubcf4\ud638 \uaddc\uc815)\uc774 \uc624\ud504\uc1fc\uc5b4 \ud2b8\ub798\ud53d\uc744 \uc81c\ud55c\ud558\uba74\uc11c \uafb8\uc900\ud55c \uc131\uc7a5\uc744 \uc720\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub3c5\uc77c\uacfc \uc601\uad6d\uc740 NHS \ub610\ub294 Krankenkasse \ud45c\uc900\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uad6d\ub0b4 \ubd84\uc11d \ud30c\ud2b8\ub108\ub97c \uc120\ud638\ud569\ub2c8\ub2e4. \ub0a8\uc720\ub7fd \uad6d\uac00\ub4e4\uc740 \uc185\uac90 \uc9c0\uc5ed \uc804\ubc18\uc758 \uad6d\uacbd \uac04 \uc0c1\ud658\uc744 \uc774\ud574\ud558\ub294 \uc9c0\uc5ed \ud1b5\ud569\uc5c5\uccb4\uc5d0 \uc544\uc6c3\uc18c\uc2f1\ud558\uc5ec \uccad\uad6c \ucc98\ub9ac \uc2dc\uc2a4\ud15c\uc744 \ud604\ub300\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacbd\uc7c1 \ud658\uacbd<\/p>\n<p>\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc740 \uc911\uac04 \uc815\ub3c4\uc758 \uc9d1\uc911\ub3c4\ub97c \ubcf4\uc785\ub2c8\ub2e4. Accenture, Cognizant, Optum\uacfc \uac19\uc740 \uc8fc\uc694 \uae30\uc5c5\ub4e4\uc740 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc640 AI \uac00\uc18d\uae30\ub97c \uacb0\ud569\ud558\uc5ec \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ubc29\uc5b4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc911\uacac \uae30\uc5c5\ub4e4\uc740 \uc784\uc0c1 \ubb38\uc11c\ud654 \ub610\ub294 \ud68c\uc6d0 \ucc38\uc5ec\uc640 \uac19\uc740 \ud2c8\uc0c8\uc2dc\uc7a5\uc5d0 \uc9d1\uc911\ud558\uba70, \ud3ed\ub113\uc740 \uc11c\ube44\uc2a4\ubcf4\ub2e4\ub294 \uae4a\uc774 \uc788\ub294 \uc804\ubb38\uc131\uc744 \uc6b0\uc120\uc2dc\ud569\ub2c8\ub2e4. \uc0ac\ubaa8\ud380\ub4dc\ub294 EQT-GeBBS \uc0ac\ub840\uc5d0\uc11c \ubcfc \uc218 \uc788\ub4ef\uc774 \ud504\ub85c\uc138\uc2a4\ub97c \ud45c\uc900\ud654\ud558\ub294 \ub2e4\uc911 \uc790\uc0b0 \ub864\uc5c5\uc5d0 \uc790\uae08\uc744 \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. EBITDA\uc758 \uc57d 17\ubc30\uc5d0 \ub2ec\ud558\ub294 \uae30\uc5c5 \uac00\uce58\ub294 AI \uae30\ubc18 \uc778\ub825 \ud65c\uc6a9\uc744 \ud1b5\ud55c \ub450 \uc790\ub9bf\uc218 \uc131\uc7a5\uc744 \uac00\uc815\ud558\uba70, \uae30\uc874 \uae30\uc5c5\ub4e4\uc758 \ud50c\ub7ab\ud3fc \ud601\uc2e0\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/p>\n<p>Sagility Health\uc640 \uac19\uc740 \ud601\uc2e0 \uae30\uc5c5\ub4e4\uc740 \uc0dd\uc131\ud615 AI \uac04\ud638\uc0ac \ubd84\ub958 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba70 \uae30\uc220 \ub9ac\ub354\uc2ed\uc744 \ubc14\ud0d5\uc73c\ub85c \uc57d 30\uc5b5 \ub2ec\ub7ec \uaddc\ubaa8\uc758 IPO\ub97c \uacc4\ud68d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uacc4\uc57d \uad6c\uc870\ub294 \uc81c\ub85c \ud130\uce58 \uccad\uad6c \uc644\ub8cc\uc5d0 \ubcf4\uc0c1\ud558\ub294 \ucc98\ub9ac\ub7c9\uae30\ubc18 \ubaa8\ub378\uc744 \uc120\ud638\ud558\uba70, \uc774\ub294 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uac00 \ud6a8\uc728\uc131\uacfc \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ub354 \ub9ce\uc740 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \uc7a5\ub824\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5ed\ub3d9\uc801\uc778 \uacbd\uc7c1 \ud658\uacbd\uc740 \uae30\uc874 \uae30\uc5c5\ub4e4\uc774 \ud601\uc2e0\ud558\uace0 AI \uae30\ubc18 \uc194\ub8e8\uc158\uc744 \ucc44\ud0dd\ud558\ub3c4\ub85d \uc555\ub825\uc744 \uac00\ud558\uba70, \uc2dc\uc7a5 \uc804\ubc18\uc758 \ub514\uc9c0\ud138 \uc804\ud658\uc744 \uac00\uc18d\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5 \ub3d9\uc778<\/p>\n<p>\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc758 \uc131\uc7a5\uc740 \uc5ec\ub7ec \uc8fc\uc694 \ub3d9\uc778\uc5d0 \uc758\ud574 \ucd09\uc9c4\ub429\ub2c8\ub2e4. \uccab\uc9f8, \uc758\ub8cc \ube44\uc6a9 \uc0c1\uc2b9\uc740 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc640 \ubcf4\ud5d8\uc0ac\uac00 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \ubc29\ubc95\uc744 \ubaa8\uc0c9\ud558\ub3c4\ub85d \uac15\uc694\ud569\ub2c8\ub2e4. BPO \uc11c\ube44\uc2a4\ub294 \uad00\ub9ac \uc791\uc5c5\uc744 \uc544\uc6c3\uc18c\uc2f1\ud558\uc5ec \uc774\ub7ec\ud55c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ub458\uc9f8, \ubcf5\uc7a1\ud55c \uaddc\uc81c \ud658\uacbd\uacfc \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uc758\ub8cc \uc815\ucc45\uc740 \uae30\uc5c5\ub4e4\uc774 \uaddc\uc815 \uc900\uc218\ub97c \uc720\uc9c0\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. BPO \uc81c\uacf5\uc5c5\uccb4\ub294 \uaddc\uc81c \uc804\ubb38\uc131\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \ubcf5\uc7a1\ud55c \uaddc\uc815\uc744 \ud0d0\uc0c9\ud558\uace0 \ubc8c\uae08\uc744 \ud53c\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc14b\uc9f8, \ud658\uc790 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uac15\uc870\uac00 \uc99d\uac00\ud558\uba74\uc11c \uc758\ub8cc \uae30\uad00\uc740 \ud658\uc790 \ucc38\uc5ec \ubc0f \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. BPO \uc194\ub8e8\uc158\uc740 \ucf5c\uc13c\ud130 \uad00\ub9ac, \uc608\uc57d \uc2a4\ucf00\uc904\ub9c1 \ubc0f \ud658\uc790 \ubb38\uc758 \ucc98\ub9ac\ub97c \ud1b5\ud574 \uc774\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub137\uc9f8, \uae30\uc220 \ubc1c\uc804, \ud2b9\ud788 \uc778\uacf5\uc9c0\ub2a5(AI), \uba38\uc2e0\ub7ec\ub2dd(ML) \ubc0f \ub85c\ubd07 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654(RPA)\ub294 BPO \uc11c\ube44\uc2a4\uc758 \ud6a8\uc728\uc131\uacfc \uc815\ud655\uc131\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\uc220\uc740 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \ub370\uc774\ud130 \ubd84\uc11d\uc744 \uac1c\uc120\ud558\uba70 \uc804\ubc18\uc801\uc778 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc758\ub8cc \uc0b0\uc5c5\uc758 \ub514\uc9c0\ud138 \uc804\ud658\uc740 \ub370\uc774\ud130 \uad00\ub9ac, \uc0ac\uc774\ubc84 \ubcf4\uc548 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc218\uc694\ub97c \uc99d\uac00\uc2dc\ud0a4\uace0 \uc788\uc73c\uba70, \uc774\ub294 BPO \uc81c\uacf5\uc5c5\uccb4\uac00 \uc804\ubb38 \uc9c0\uc2dd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub610 \ub2e4\ub978 \uc601\uc5ed\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ubcf4\uace0\uc11c\ub294 \ud5ec\uc2a4\ucf00\uc5b4 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \uc2dc\uc7a5\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud5ec\uc2a4\ucf00\uc5b4 BPO\ub294 \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc790\uac00 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc704\ud574 \uac00\uc7a5 \uc801\ud569\ud55c \uc81c3\uc790 \uacf5\uae09\uc5c5\uccb4\ub97c \uc120\uc815\ud558\uc5ec, \ubcd1\uc6d0 \ubc0f \uc758\ub8cc \uc804\ubb38\uac00\ub4e4\uc774 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34 \ub300\uc2e0 \ud658\uc790 \uce58\ub8cc\uc5d0 \uadc0\uc911\ud55c \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uacfc\uc815\uc785\ub2c8\ub2e4.<\/p>\n<p>\ubcf8 \uc5f0\uad6c\ub294 \uc2dc\uc7a5 \uac00\uc815 \ubc0f \uc815\uc758, \uc5f0\uad6c \ubc94\uc704, \ubc29\ubc95\ub860\uc744 \ud3ec\ud568\ud558\uba70, \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc758 \uc804\ubc18\uc801\uc778 \uac1c\uc694\ub97c \uc81c\uc2dc\ud569\ub2c8\ub2e4. \ubcf4\uace0\uc11c\ub294 \uc11c\ube44\uc2a4 \uc720\ud615(\uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4, \uc81c\uacf5\uc790 \uc11c\ube44\uc2a4, \uc81c\uc57d \uc11c\ube44\uc2a4), \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubaa8\ub378, \uae30\uc220 \ucc44\ud0dd \ubaa8\ub378 \ubc0f \uc9c0\uc5ed\ubcc4 \uc2dc\uc7a5\uc744 \uc138\ubd84\ud654\ud558\uc5ec \ubd84\uc11d\ud569\ub2c8\ub2e4. \uc804 \uc138\uacc4 \uc8fc\uc694 \uc9c0\uc5ed\uc758 17\uac1c\uad6d\uc5d0 \ub300\ud55c \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \ub3d9\ud5a5 \ucd94\uc815\uce58\ub97c \ub2e4\ub8e8\uba70, \uac01 \uc138\uadf8\uba3c\ud2b8\uc758 \uac00\uce58(USD \ubc31\ub9cc)\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc740 2031\ub144\uae4c\uc9c0 7,267\uc5b5 8\ucc9c\ub9cc \ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uc608\uc0c1\ub418\uba70, \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR) 10.12%\ub85c \uc131\uc7a5\ud560 \uc804\ub9dd\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5\uc758 \uc8fc\uc694 \uc131\uc7a5 \ub3d9\ub825\uc73c\ub85c\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc694\uc778\ub4e4\uc774 \uc788\uc2b5\ub2c8\ub2e4: \ub2c8\uc5b4\uc1fc\uc5b4 \uc544\uc6c3\uc18c\uc2f1\uc758 \ubd80\uc0c1 \ubc0f \uae30\uc220 \uc811\uadfc\uc131 \ud655\ub300, \uc784\uc0c1 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(CPO)\uc758 \uae09\uc99d, \ud5ec\uc2a4\ucf00\uc5b4 \uac1c\ud601(PPACA \/ ICD-11 \/ \uac00\uce58 \uae30\ubc18 \uce58\ub8cc)\uc758 \uc544\uc6c3\uc18c\uc2f1 \ucd09\uc9c4, \uc0dd\uc131\ud615 AI \ucf54\ub529 \uc790\ub3d9\ud654\ub85c \uc778\ud55c \uc911\uc18c \uaddc\ubaa8 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac(RCM) \uac70\ub798 \ud65c\uc131\ud654, \ud398\uc774\ubc14\uc774\ub354(Payvider) \ud1b5\ud569\uc73c\ub85c \uc778\ud55c \ud1b5\ud569 BPaaS(Business Process as a Service) \ubaa8\ub378 \ucd94\uc9c4, \uadf8\ub9ac\uace0 \uc0ac\ubaa8\ud380\ub4dc(PE) \uc8fc\ub3c4 \ud1b5\ud569\uc744 \ud1b5\ud55c \uc804\ubb38 \ubc30\uc1a1 \uc13c\ud130 \uad6c\ucd95 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74, \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc800\ud574\ud558\ub294 \uc694\uc778\ub4e4\ub3c4 \uc874\uc7ac\ud569\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \ub2e4\uc911 \uad00\ud560\uad8c \uaddc\uc81c, \uc228\uaca8\uc9c4 \ucd1d \ube44\uc6a9 \ubc0f \ubca4\ub354 \uc885\uc18d \ubb38\uc81c, \uad6d\uac00\ubcc4 \ub370\uc774\ud130 \uc0c1\uc8fc \ubc95\ub960\ub85c \uc778\ud55c \uc11c\ube44\uc2a4 \ubd84\uc5f4, \uadf8\ub9ac\uace0 2\ucc28 \ud5c8\ube0c \uc9c0\uc5ed\uc758 \uc758\ub8cc \ud6c8\ub828 \ucf54\ub354 \ubd80\uc871 \ud604\uc0c1\uc774 \uadf8\uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uace0\uc11c\ub294 \uc2dc\uc7a5\uc744 \ub2e4\uc591\ud55c \uae30\uc900\uc73c\ub85c \uc138\ubd84\ud654\ud558\uc5ec \ubd84\uc11d\ud569\ub2c8\ub2e4.<br \/>\n*   \uc11c\ube44\uc2a4 \uc720\ud615\ubcc4: \uc9c0\ubd88\uc790 \uc11c\ube44\uc2a4(\uc778\uc801 \uc790\uc6d0 \uad00\ub9ac, \uccad\uad6c \uad00\ub9ac, \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM), \uc6b4\uc601\/\ud589\uc815 \uad00\ub9ac, \uc9c4\ub8cc \uad00\ub9ac, \uc81c\uacf5\uc790 \uad00\ub9ac \ub4f1), \uc81c\uacf5\uc790 \uc11c\ube44\uc2a4(\ud658\uc790 \ub4f1\ub85d \ubc0f \uc804\ub7b5 \uae30\ud68d, \ud658\uc790 \uc9c4\ub8cc \uc11c\ube44\uc2a4, \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac), \uc81c\uc57d \uc11c\ube44\uc2a4(\uc5f0\uad6c \uac1c\ubc1c, \uc81c\uc870, \ube44\uc784\uc0c1 \uc11c\ube44\uc2a4)\ub85c \ub098\ub269\ub2c8\ub2e4. \ud2b9\ud788 \uccad\uad6c \uad00\ub9ac\ub294 34.21%\uc758 \ub9e4\ucd9c \uc810\uc720\uc728\ub85c \uc9c0\ubd88\uc790 \uce21 \uc544\uc6c3\uc18c\uc2f1\uc744 \uc120\ub3c4\ud558\uba70, \uc815\ud655\ud55c \uccad\uad6c \uc2ec\uc0ac\uc5d0\uc11c \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<br \/>\n*   \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubaa8\ub378\ubcc4: \uc628\uc1fc\uc5b4, \ub2c8\uc5b4\uc1fc\uc5b4, \uc624\ud504\uc1fc\uc5b4, \ud558\uc774\ube0c\ub9ac\ub4dc\/\uba40\ud2f0\uc1fc\uc5b4 \ubaa8\ub378\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub2c8\uc5b4\uc1fc\uc5b4\ub294 HIPAA \uc800\uc7a5 \uaddc\uce59\uc744 \ucda9\uc871\ud558\uace0 \uc784\uc0c1\uc758\uc640\uc758 \uc2e4\uc2dc\uac04 \ud611\uc5c5\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec 14.21%\uc758 CAGR\ub85c \uc624\ud504\uc1fc\uc5b4\ubcf4\ub2e4 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   \uae30\uc220 \ucc44\ud0dd \ubaa8\ub378\ubcc4: \uc804\ud1b5\uc801\uc778 \ub9ac\ud504\ud2b8 \uc564 \uc2dc\ud504\ud2b8 BPO, \ud50c\ub7ab\ud3fc \uae30\ubc18 BPaaS, \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654 \uae30\ubc18 BPO, \uc0dd\uc131\ud615 AI \ub0b4\uc7a5 BPO\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \uc218\uc775 \uc8fc\uae30 \uad00\ub9ac(RCM) \ubd84\uc57c\uc5d0\uc11c 94%\uc758 \ucf54\ub529 \uc815\ud655\ub3c4\uc640 75% \ube60\ub978 \ucc98\ub9ac \uc18d\ub3c4\ub97c \ubcf4\uc5ec, \uc911\uc18c \ubcd1\uc6d0\ub3c4 \uacbd\uc81c\uc801\uc73c\ub85c \uc544\uc6c3\uc18c\uc2f1\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<br \/>\n*   \uc9c0\uc5ed\ubcc4: \ubd81\ubbf8, \uc720\ub7fd, \uc544\uc2dc\uc544-\ud0dc\ud3c9\uc591, \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74, \ub0a8\ubbf8\ub85c \uad6c\ubd84\ub429\ub2c8\ub2e4. \uc544\uc2dc\uc544-\ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc740 \ud5ec\uc2a4\ucf00\uc5b4 \uc778\ud504\ub77c \ud655\uc7a5\uacfc \ub514\uc9c0\ud138 \ud5ec\uc2a4 \ucc44\ud0dd\uc5d0 \ud798\uc785\uc5b4 12.62%\uc758 \uac00\uc7a5 \ub192\uc740 CAGR \uc131\uc7a5\uc774 \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\uacbd\uc7c1 \ud658\uacbd \uc139\uc158\uc5d0\uc11c\ub294 \uc2dc\uc7a5 \uc9d1\uc911\ub3c4, \uc2dc\uc7a5 \uc810\uc720\uc728 \ubd84\uc11d, \uadf8\ub9ac\uace0 Accenture, UnitedHealth Group, Cognizant, Genpact, Wipro \ub4f1 \uc8fc\uc694 \uae30\uc5c5 20\uacf3\uc758 \ud504\ub85c\ud544\uc744 \ub2e4\ub8f9\ub2c8\ub2e4. \uac01 \uae30\uc5c5\uc758 \uae00\ub85c\ubc8c \ubc0f \uc2dc\uc7a5 \uc218\uc900 \uac1c\uc694, \ud575\uc2ec \ubd80\ubb38, \uc7ac\ubb34 \uc815\ubcf4, \uc804\ub7b5 \uc815\ubcf4, \uc2dc\uc7a5 \uc21c\uc704\/\uc810\uc720\uc728, \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4, \ucd5c\uadfc \uac1c\ubc1c \uc0ac\ud56d \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uace0\uc11c\ub294 \ub610\ud55c \uc2dc\uc7a5 \uae30\ud68c\uc640 \ubbf8\ub798 \uc804\ub9dd, \ubbf8\uac1c\ucc99 \uc601\uc5ed \ubc0f \ucda9\uc871\ub418\uc9c0 \uc54a\uc740 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub300\ud55c \ud3c9\uac00\ub97c \uc81c\uacf5\ud558\uc5ec \uc2dc\uc7a5 \ucc38\uc5ec\uc790\ub4e4\uc774 \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uc774 \ubcf4\uace0\uc11c\ub294 \ud5ec\uc2a4\ucf00\uc5b4 BPO \uc2dc\uc7a5\uc758 \ud604\uc7ac \uc0c1\ud0dc\uc640 \ubbf8\ub798 \ubc29\ud5a5\uc744 \uc774\ud574\ud558\ub294 \ub370 \ud544\uc218\uc801\uc778 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uba70, \uc2dc\uc7a5 \ucc38\uc5ec\uc790\ub4e4\uc774 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-56581","post","type-post","status-publish","format-standard","hentry","category-market-reports"],"_links":{"self":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/56581"}],"collection":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/comments?post=56581"}],"version-history":[{"count":0,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/56581\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/media?parent=56581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/categories?post=56581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/tags?post=56581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}