{"id":60468,"date":"2026-02-27T07:15:02","date_gmt":"2026-02-27T07:15:02","guid":{"rendered":"https:\/\/www.globalresearch.co.kr\/insight\/consumer-technical-support-services-market-mordor\/"},"modified":"2026-09-18T15:17:31","modified_gmt":"2026-09-18T06:17:31","slug":"consumer-technical-support-services-market-mordor","status":"publish","type":"post","link":"https:\/\/www.globalresearch.co.kr\/insight\/consumer-technical-support-services-market-mordor\/","title":{"rendered":"\uc138\uacc4\uc758 \uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc810\uc720\uc728 \ubd84\uc11d &#8211; \uc131\uc7a5 \ub3d9\ud5a5 \ubc0f \uc804\ub9dd (2025\ub144 &#8211; 2030\ub144)"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/consumer-technical-support-services-market_1672116594443_Image_1.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.globalresearch.co.kr\/insight\/wp-content\/uploads\/2026\/02\/consumer-technical-support-services-market-size-image-1735469656794.webp\" alt=\"Chart\" class=\"aligncenter size-full\" \/><\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-0\">1. \uc11c\ub860<\/p>\n<ul>\n<li class=\"toc-level-2\">1.1 \uc5f0\uad6c \uac00\uc815 \ubc0f \uc2dc\uc7a5 \uc815\uc758<\/li>\n<li class=\"toc-level-2\">1.2 \uc5f0\uad6c \ubc94\uc704<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-1\">2. \uc5f0\uad6c \ubc29\ubc95\ub860<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-2\">3. \uc694\uc57d<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-3\">4. LWAN \uc2dc\uc7a5 \ud1b5\ucc30\ub825<\/p>\n<ul>\n<li class=\"toc-level-2\">4.1 \uc2dc\uc7a5 \uac1c\uc694<\/li>\n<li class=\"toc-level-2\">4.2 \uc0b0\uc5c5 \uc774\ud574\uad00\uacc4\uc790 \ubd84\uc11d\n<ul>\n<li class=\"toc-level-3\">4.2.1 \ubaa8\ub4c8 \ubc0f \uae30\ud0c0 \ud558\ub4dc\uc6e8\uc5b4 \uacf5\uae09\uc5c5\uccb4, \ud50c\ub7ab\ud3fc \uacf5\uae09\uc5c5\uccb4, \ub124\ud2b8\uc6cc\ud06c \uc81c\uacf5\uc5c5\uccb4, \ud1b5\ud569\uc5c5\uccb4, \ucd5c\uc885 \uc0ac\uc6a9\uc790 \ub4f1)<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.3 \uc0b0\uc5c5 \ub9e4\ub825\ub3c4 &#8211; \ud3ec\ud130\uc758 5\uac00\uc9c0 \uacbd\uc7c1\uc694\uc778 \ubd84\uc11d\n<ul>\n<li class=\"toc-level-3\">4.3.1 \uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.3.2 \uad6c\ub9e4\uc790\/\uc18c\ube44\uc790\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.3.3 \uacf5\uae09\uc5c5\uccb4\uc758 \uad50\uc12d\ub825<\/li>\n<li class=\"toc-level-3\">4.3.4 \ub300\uccb4 \uc81c\ud488\uc758 \uc704\ud611<\/li>\n<li class=\"toc-level-3\">4.3.5 \uacbd\uc7c1 \uac15\ub3c4<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">4.4 COVID-19\uac00 \uc0b0\uc5c5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5 \ud3c9\uac00<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-4\">5. \uc2dc\uc7a5 \uc5ed\ud559<\/p>\n<ul>\n<li class=\"toc-level-2\">5.1 \uc2dc\uc7a5 \ub3d9\uc778\n<ul>\n<li class=\"toc-level-3\">5.1.1 \uc0b0\uc5c5 \uc790\ub3d9\ud654 \uc99d\uac00<\/li>\n<li class=\"toc-level-3\">5.1.2 \ub514\uc9c0\ud138 \uc804\ud658 \ubc0f \uc778\ub354\uc2a4\ud2b8\ub9ac 4.0 \uad00\ud589<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">5.2 \uc2dc\uc7a5 \uacfc\uc81c\n<ul>\n<li class=\"toc-level-3\">5.2.1 \uc2dc\uac04 \ubc0f \ube44\uc6a9 \uc808\uac10\uc744 \uc704\ud55c \uae30\uc220 \uc9c0\uc6d0 \ud488\uc9c8 \uc800\ud558<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-5\">6. \uc2dc\uc7a5 \uc138\ubd84\ud654<\/p>\n<ul>\n<li class=\"toc-level-2\">6.1 \uc720\ud615\ubcc4\n<ul>\n<li class=\"toc-level-3\">6.1.1 \ud5ec\ud504 \ub370\uc2a4\ud06c<\/li>\n<li class=\"toc-level-3\">6.1.2 \ucf5c\uc13c\ud130<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">6.2 \ucd5c\uc885 \uc0ac\uc6a9\uc790\n<ul>\n<li class=\"toc-level-3\">6.2.1 IT \ubc0f \ud1b5\uc2e0<\/li>\n<li class=\"toc-level-3\">6.2.2 BFSI (\uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8)<\/li>\n<li class=\"toc-level-3\">6.2.3 \uad50\uc721<\/li>\n<li class=\"toc-level-3\">6.2.4 \uc81c\uc870<\/li>\n<li class=\"toc-level-3\">6.2.5 \uc790\ub3d9\ucc28<\/li>\n<li class=\"toc-level-3\">6.2.6 \uae30\ud0c0 (\uc219\ubc15, \uc81c\uc57d, \ubb3c\ub958 \ubc0f \uacf5\uae09\ub9dd, \uc804\uc790\uc0c1\uac70\ub798)<\/li>\n<\/ul>\n<\/li>\n<li class=\"toc-level-2\">6.3 \uc9c0\uc5ed\ubcc4\n<ul>\n<li class=\"toc-level-3\">6.3.1 \ubd81\ubbf8<\/li>\n<li class=\"toc-level-3\">6.3.2 \uc720\ub7fd<\/li>\n<li class=\"toc-level-3\">6.3.3 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591<\/li>\n<li class=\"toc-level-3\">6.3.4 \ub77c\ud2f4 \uc544\uba54\ub9ac\uce74<\/li>\n<li class=\"toc-level-3\">6.3.5 \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-6\">7. \uacbd\uc7c1 \ud658\uacbd<\/p>\n<ul>\n<li class=\"toc-level-2\">7.1 \uae30\uc5c5 \ud504\ub85c\ud544\n<ul>\n<li class=\"toc-level-3\">7.1.1 Accenture PLC<\/li>\n<li class=\"toc-level-3\">7.1.2 Collabera Inc<\/li>\n<li class=\"toc-level-3\">7.1.3 Flatworld Solutions Pvt. Ltd.<\/li>\n<li class=\"toc-level-3\">7.1.4 HCL Technologies<\/li>\n<li class=\"toc-level-3\">7.1.5 Genpact<\/li>\n<li class=\"toc-level-3\">7.1.6 Infosys Limited<\/li>\n<li class=\"toc-level-3\">7.1.7 IBM Corporation<\/li>\n<li class=\"toc-level-3\">7.1.8 Qcom Outsourcing Ltd<\/li>\n<li class=\"toc-level-3\">7.1.9 Suma Soft<\/li>\n<li class=\"toc-level-3\">7.1.10 Tata Consultancy Services Limited<\/li>\n<li class=\"toc-level-3\">7.1.11 Worldwide Call Centers, Inc<\/li>\n<li class=\"toc-level-3\">7.1.12 Aegis Plc(Essar)<\/li>\n<li class=\"toc-level-3\">7.1.13 Wipro Limited<\/li>\n<\/ul>\n<\/li>\n<li><strong>*\ubaa9\ub85d\uc740 \uc804\uccb4\uac00 \uc544\ub2d8<\/strong><\/li>\n<\/ul>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-7\">8. \ud22c\uc790 \ubd84\uc11d<\/p>\n<p class=\"toc-level-1 toc-content-heading\" id=\"toc-content-heading-8\">9. \uc2dc\uc7a5\uc758 \ubbf8\ub798<\/p>\n<div style=\"font-family:regular_semibold\">\uc774\uc6a9 \uac00\ub2a5 \uc5ec\ubd80\uc5d0 \ub530\ub984<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc2dc\uc7a5 \uac1c\uc694 (2025-2030)<\/p>\n<p>\uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc810\uc720\uc728 \ubd84\uc11d: \uc131\uc7a5 \ub3d9\ud5a5 \ubc0f \uc608\uce21<\/p>\n<p>\uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc2dc\uc7a5\uc740 \uc608\uce21 \uae30\uac04(2025-2030\ub144) \ub3d9\uc548 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR) 7.3%\ub97c \uae30\ub85d\ud558\uba70 \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc774 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\ub294 \uc2dc\uc7a5\uc73c\ub85c \uc9c0\ubaa9\ub418\uba70, \uc2dc\uc7a5 \uc9d1\uc911\ub3c4\ub294 \ub0ae\uc740 \ud3b8\uc73c\ub85c \uc5ec\ub7ec \uc8fc\uc694 \uae30\uc5c5\ub4e4\uc774 \uacbd\uc7c1\ud558\uace0 \uc788\ub294 \ud30c\ud3b8\ud654\ub41c \uc2dc\uc7a5 \uad6c\uc870\ub97c \ubcf4\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5 \ubd84\uc11d \ubc0f \uc8fc\uc694 \ub3d9\uc778<\/p>\n<p>\uae00\ub85c\ubc8c \ub514\uc9c0\ud138 \uc804\ud658\uc758 \uac00\uc18d\ud654\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud504\ub85c\uc81d\ud2b8\uc758 \uc99d\uac00\ub97c \uac00\uc838\uc654\uc73c\uba70, \uc774\ub97c \ub0b4\ubd80\uc801\uc73c\ub85c \uac1c\ubc1c\ud558\uace0 \uc720\uc9c0\ubcf4\uc218\ud558\ub294 \ub370 \ub4dc\ub294 \ub192\uc740 \ube44\uc6a9\uc740 \uc544\uc6c3\uc18c\uc2f1 \uc218\uc694\ub97c \ucd09\uc9c4\ud558\ub294 \uc8fc\uc694 \uc694\uc778\uc785\ub2c8\ub2e4. \uc720\uc9c0\ubcf4\uc218 \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uac1c\ubc1c \uc544\uc6c3\uc18c\uc2f1\uc740 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uad6c\ud604 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uace0\ud488\uc9c8 \uc18c\ube44\uc790 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \uae30\uc220 \uc804\ubb38\uc131\uc744 \ud655\ubcf4\ud558\ub294 \ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4. \ub610\ud55c, \uc804 \uc138\uacc4 \uae30\uc5c5\ub4e4\uc758 \uc815\ucc45, \uc804\ub7b5, \uc774\ub2c8\uc154\ud2f0\ube0c\uac00 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654 \uc5ed\ub7c9\uc5d0 \ud06c\uac8c \uc758\uc874\ud558\uba74\uc11c \uc790\ub3d9\ud654\uc758 \uc911\uc694\uc131\uc774 \ubd80\uac01\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uad6d\uc81c \uae08\uc735 \uc2dc\uc7a5\uc740 \uc804\uc790 \uccad\uad6c, \ub514\uc9c0\ud138 \uacb0\uc81c \uc2dc\uc2a4\ud15c, \uc804\uc790 \ub370\uc774\ud130 \uae30\ub85d \uc720\uc9c0\ubcf4\uc218 \ud544\uc694\uc131\uc774 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \uc2dc\uc7a5\uc758 \uc218\uc694\ub97c \ub354\uc6b1 \uc99d\ub300\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. IBM\uc758 \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \ucc57\ubd07\uc740 \uc804\ub144\ub3c4 \uace0\uac1d \ubb38\uc758\uc758 \uc57d 87%\ub97c \ucc98\ub9ac\ud558\uba70 \uc2e0\uc18d\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \uc0c1\ub2f9 \ubd80\ubd84\uc744 \ub2f4\ub2f9\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub3c4\uc804 \uacfc\uc81c<\/p>\n<p>\uadf8\ub7ec\ub098 \uae30\uc220 \uc9c0\uc6d0\uc744 \uc81c3\uc790\uc5d0\uac8c \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \uac83\uc740 \uae30\uc220 \uc9c0\uc6d0\uc758 \ud488\uc9c8\uc744 \uc800\ud558\uc2dc\ud0ac \uc218 \uc788\ub2e4\ub294 \ub2e8\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc601\uc5c5, \ub2e8\uace8 \uace0\uac1d\uacfc\uc758 \uad00\uacc4 \uad6c\ucd95, \ud68c\uc0ac \ud575\uc2ec \uc81c\ud488\uc5d0 \ub300\ud55c \uc774\ud574 \ubd80\uc871 \ub4f1 \ud504\ub860\ud2b8\uc5d4\ub4dc \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8 \uc800\ud558\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uc81c\ud55c\ud558\ub294 \uc694\uc778\uc73c\ub85c \uc791\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc6c3\uc18c\uc2f1\uc758 \ud544\uc694\uc131 \ubc0f COVID-19\uc758 \uc601\ud5a5<\/p>\n<p>\ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \uae30\uc5c5\ub4e4\uc740 \uae30\uc220 \uc5ed\ub7c9 \ubd80\uc871\uacfc \uae30\uc220 \uc774\ud574\ub3c4 \ubd80\uc871\uc73c\ub85c \uc778\ud574 \ube44\uc988\ub2c8\uc2a4\uc758 \uae30\uc220\uc801 \uce21\uba74\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uae00\ub85c\ubc8c \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \ubca4\ub354\uc5d0 \uc758\uc874\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, OEM(Original Equipment Manufacturer) \ubc0f ISV(Independent Software Vendor)\ub294 \ud575\uc2ec \uac1c\ubc1c\uc5d0 \uc9d1\uc911\ud558\uae30 \uc704\ud574 \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1\uc5d0 \uc8fc\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>COVID-19 \ud32c\ub370\ubbf9\uc740 \uace0\uac1d\ub4e4 \uc0ac\uc774\uc5d0\uc11c \uc778\ud130\ub137 \ucc44\ub110\uc758 \ube60\ub978 \ucc44\ud0dd\uc744 \uc720\ub3c4\ud558\uba70 \uae30\uc5c5\ub4e4\uc774 \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\uc640 \uc9c1\uc6d0 \uad00\ub9ac\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub180\ub77c\uc6b4 \uc18d\ub3c4\ub97c \uac00\uc838\uc654\uc2b5\ub2c8\ub2e4. \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc194\ub8e8\uc158\uacfc \uc11c\ube44\uc2a4 \ud6a8\uc728\uc131 \ubc0f \ud488\uc9c8 \ud5a5\uc0c1\uc5d0 \ub300\ud55c \uc694\uad6c, \uadf8\ub9ac\uace0 \uacf5\uae09\ub9dd\uc758 \ud63c\ub780\uc73c\ub85c \uc778\ud574 \ub300\ubd80\ubd84\uc758 \uc11c\ube44\uc2a4\uc640 \ubb38\uc758\uac00 \uc628\ub77c\uc778\uc73c\ub85c \ud574\uacb0\ub418\uba74\uc11c \uc2dc\uc7a5 \uc131\uc7a5\uc744 \uacac\uc778\ud588\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9 \ucd08\uae30\uc5d0\ub294 \uc7ac\ud0dd\uadfc\ubb34 \ubaa8\ub378\ub85c\uc758 \uac11\uc791\uc2a4\ub7ec\uc6b4 \uc804\ud658\uacfc \ud1b5\ud654\ub7c9 \uae09\uc99d\uc73c\ub85c \uc778\ud574 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc704\ud5d8\uc774 \uc788\uc5c8\uc9c0\ub9cc, \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc774\ub7ec\ud55c \ubcc0\ud654\ub294 \uae00\ub85c\ubc8c \uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc2dc\uc7a5\uc5d0 \ub9c9\ub300\ud55c \uc7a0\uc7ac\ub825\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc8fc\uc694 \uc2dc\uc7a5 \ub3d9\ud5a5 \ubc0f \ud1b5\ucc30<\/p>\n<p>1.  \ud5ec\ud504 \ub370\uc2a4\ud06c\uc758 \uc8fc\uc694 \uc2dc\uc7a5 \uc810\uc720\uc728 \ud655\ubcf4<br \/>\n    \ud5ec\ud504 \ub370\uc2a4\ud06c \uc2dc\uc2a4\ud15c\uc740 \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \ubd80\ubb38\uc5d0\uc11c \uc0c1\ub2f9\ud55c \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ucc28\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud5ec\ud504 \ub370\uc2a4\ud06c\ub294 \uae30\uc5c5\uc758 \ubb3c\ub9ac\uc801 \uc704\uce58\uc640 \uad00\uacc4\uc5c6\uc774 \ucd5c\uc885 \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220 \uc9c0\uc6d0\uc744 \uc704\ud55c \ud5ec\ud504 \ub370\uc2a4\ud06c\ub97c \uc544\uc6c3\uc18c\uc2f1\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc778\ub825\uc744 \ud575\uc2ec \uc5ed\ub7c9\uc5d0 \uc9d1\uc911\uc2dc\ud0a4\uace0 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ud5ec\ud504 \ub370\uc2a4\ud06c \uc81c\uacf5\uc5c5\uccb4\uc5d0 \uc704\uc784\ub41c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\ub294 \uc804\ubb38\uac00\ub4e4\uc740 \ucd5c\uc2e0 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>    \uc804 \uc138\uacc4\uc758 \ub9ce\uc740 \uc911\uc18c\uae30\uc5c5(SMEs)\uc740 \uc790\ubcf8 \ubd80\uc871\uc73c\ub85c \uc778\ud574 \ub0b4\ubd80 \ud5ec\ud504 \ub370\uc2a4\ud06c \uc11c\ube44\uc2a4\ub97c \uc6b4\uc601\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc911\uc18c\uae30\uc5c5\ub4e4\uc740 \ube44\uc6a9 \uc808\uac10\uc744 \uc704\ud574 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc81c3\uc790 \ubca4\ub354\uc5d0\uac8c \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \ub370 \uc9d1\uc911\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uae00\ub85c\ubc8c \uc804\ubb38 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \uc2dc\uc7a5\uc5d0\uc11c \uc218\uc775\uc131 \uc788\ub294 \uae30\ud68c\ub97c \ucc3d\ucd9c\ud558\ub294 \ud575\uc2ec \uc694\uc778\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>    \ud55c\ud3b8, \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \uc11c\ube44\uc2a4\uc758 \ucc44\ud0dd\uc740 \ub0b4\ubd80 \uc790\uc6d0 \ud655\ubcf4, \ube44\uc6a9 \ud6a8\uc728\uc801\uc774\uace0 \uc790\uaca9\uc744 \uac16\ucd98 \uae30\uc220 \uc9c0\uc6d0 \uc81c\uacf5, \uace0\uac1d \ubb38\uc81c\uc5d0 \ub300\ud55c \uc2e0\uc18d\ud55c \ud574\uacb0\ucc45 \uc81c\uacf5\uc744 \ud1b5\ud55c \uace0\uac1d \uc720\uc9c0 \ub2a5\ub825 \ub355\ubd84\uc5d0 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>    \uc790\ub3d9\ud654\ub41c \ud5ec\ud504 \ub370\uc2a4\ud06c\uc640 \uac19\uc740 \uc790\ub3d9\ud654\ub294 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8 \ud45c\uc900\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ucd5c\uadfc \ucc57\ubd07 \uc0ac\uc6a9\uc774 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \uc99d\uac00\ud558\uc5ec FCR(\uccab \ud1b5\ud654 \ud574\uacb0\ub960)\uc744 \ub192\uc774\uace0 \uc778\uac74\ube44\ub97c \uc808\uac10\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc774 \uc790\uc6d0\uc744 \ud575\uc2ec \uc5ed\ub7c9\uc774\ub098 \uace0\uc720 \ud310\ub9e4 \uc81c\uc548(USP)\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>    \uae30\uc220 \uc9c0\uc6d0 \uc13c\ud130\ub294 \uacc4\uce35\ud654\ub41c \uc778\ub825 \uad6c\uc870\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c \uc778\ub825 \uacc4\ud68d\uc740 \ud53c\ub77c\ubbf8\ub4dc \ud615\ud0dc\ub85c, Tier 1 \uc9c1\uc6d0\uc774 \ud558\uc704 \ub808\ubca8\uc5d0, Tier 2 \uc9c0\uc6d0 \uc13c\ud130 \ubd84\uc11d\uac00\uac00 \ud53c\ub77c\ubbf8\ub4dc \uc0c1\ub2e8\uc5d0 \uc704\uce58\ud569\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc778 \ud1b5\ud654\ub294 Tier 1\uc5d0\uc11c \ucc98\ub9ac\ub418\uba70, \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub294 Tier 2 \uc9c1\uc6d0\uc774 \ud574\uacb0\ud569\ub2c8\ub2e4. Tier 1 \uc9c0\uc6d0 \uc13c\ud130 \ubd84\uc11d\uac00\ub294 \uc5f0\ub77d\uc758 70%\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ubc18\uba74, Tier 2 \uc9c0\uc6d0 \uc13c\ud130 \ubd84\uc11d\uac00\ub294 30%\ub97c \ucc98\ub9ac\ud569\ub2c8\ub2e4. Tier 1\uc744 \uc790\ub3d9\ud654\ub41c \ud5ec\ud504 \ub370\uc2a4\ud06c\ub85c \ub300\uccb4\ud558\uba74 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>    \uc81c3\uc790\uc5d0\uac8c \uae30\uc220 \uc11c\ube44\uc2a4\ub97c \uc544\uc6c3\uc18c\uc2f1\ud558\ub294 \uac83\uc740 \uc790\uc6d0\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 CRM(\uace0\uac1d \uad00\uacc4 \uad00\ub9ac) \ub3c4\uad6c(\ud5ec\ud504 \ub370\uc2a4\ud06c)\ub97c \uc0ac\uc6a9\ud558\ub294 \uac83\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \uc774\ub294 \uc778\uac04-\uae30\uacc4 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uc5ec \uae30\uc5c5\uc758 \uc804\ubc18\uc801\uc778 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uac83\uc744 \uc57d\uc18d\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc740 CRM \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubb38\uc81c \uc9c4\ub2e8 \ubc0f \ud574\uacb0\ucc45 \uc2dd\ubcc4\uc744 \uc6a9\uc774\ud558\uac8c \ud568\uc73c\ub85c\uc368 \ubd84\uc11d\uac00\uac00 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5d4\uc9c0\ub2c8\uc5b4 \uc218\uc900\uc5d0\uc11c \uae30\ub2a5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uc774\ub294 \ubcf8\uc9c8\uc801\uc73c\ub85c \ud68c\uc0ac \ubc0f \uae30\uc5c5\uc758 \uc778\uac74\ube44\ub97c \uc808\uac10\ud569\ub2c8\ub2e4.<\/p>\n<p>    Help Scout \uc678\uc5d0\ub3c4 Pro Profs, Zendesk, Front, Vision Helpdesk, JitBit \ub4f1 \uc5ec\ub7ec \uc720\ub8cc \ud5ec\ud504 \ub370\uc2a4\ud06c \ud2f0\ucf13\ud305 \uc2dc\uc2a4\ud15c\uc774 \uad6c\ub3c5 \uae30\ubc18\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. \ub610\ud55c, HubSpot Service Hub, Freshdesk, Jira Service Desk \ub4f1 \ubb34\ub8cc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc8fc\uc694 \uc2dc\uc2a4\ud15c\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>2.  \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc2dc\uc7a5\uc758 \ub192\uc740 \uc131\uc7a5\ub960<br \/>\n    \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc758 \uc8fc\uc694 \uad6d\uac00\ub4e4\uc740 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \ucd5c\uace0\uc758 \uc778\uc7ac\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. APAC \uc9c0\uc5ed\uc758 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uc5d0 \uc544\uc6c3\uc18c\uc2f1\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\ub4e4\uc740 \uae30\uc220 \uc9c0\uc6d0 \uc13c\ud130 \uc694\uad6c \uc0ac\ud56d\uc5d0 \uac00\uc7a5 \uacbd\ud5d8 \ub9ce\uace0 \uc798 \ud6c8\ub828\ub41c \uc778\ub825\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc11c\uad6c\uad8c\uc5d0\uc11c \ud569\ub9ac\uc801\uc778 \uac00\uaca9\uc73c\ub85c \uace0\ud488\uc9c8 \uc11c\ube44\uc2a4\ub97c \ucc3e\uae30 \uc5b4\ub824\uc6b4 \uc810\uc740 APAC \uc9c0\uc5ed\uc744 \ud5ec\ud504 \ub370\uc2a4\ud06c \uc9c0\uc6d0 \uc2dc\uc7a5\uc758 \ud575\uc2ec \ud50c\ub808\uc774\uc5b4\ub85c \ub9cc\ub4ed\ub2c8\ub2e4. \uc774 \uc9c0\uc5ed\uc758 \uc790\ub3d9\ucc28 \ubc0f IT \ubd80\ubb38\uacfc \uac19\uc740 \ub9ce\uc740 \uc911\uc694\ud55c \uc0b0\uc5c5\uc5d0\uc11c \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \ucd94\uc138\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc5b4 \ud5a5\ud6c4 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \uc2dc\uc7a5\uc5d0 \uc0c1\ub2f9\ud55c \ube44\uc988\ub2c8\uc2a4 \uae30\ud68c\ub97c \uc81c\uacf5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>    \ub300\ubd80\ubd84\uc758 \uc544\uc6c3\uc18c\uc2f1 \uae30\uc5c5\ub4e4\uc740 \uac01 \uace0\uac1d\uc5d0\uac8c \ub0b4\ubd80 \ud300\uacfc \uae34\ubc00\ud558\uac8c \ud611\ub825\ud560 \uc0ac\ub0b4 \ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac\uc790\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\ud5a5\uc73c\ub85c \ub098\uc544\uac00\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uace0\uac1d\uc774 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uacfc \ud1b5\uc81c\ub825\uc744 \ub192\uc77c \uc218 \uc788\uace0, \uc544\uc6c3\uc18c\uc2f1 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub294 \uace0\uac1d \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uc544\uc6c3\uc18c\uc2f1 \ud300\uc758 \uc911\uc694\uc131\uc744 \ub192\uc77c \uc218 \uc788\ub294 \uc708-\uc708(win-win) \uc0c1\ud669\uc744 \ub9cc\ub4ed\ub2c8\ub2e4.<\/p>\n<p>    APAC \uc9c0\uc5ed\uc740 \uc804 \uc138\uacc4 \ucd5c\uace0\uc758 \uc544\uc6c3\uc18c\uc2f1 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub4e4\uc758 \ubcf8\uac70\uc9c0\uc774\uba70, \uc774\ub4e4 \ub300\ubd80\ubd84\uc740 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc744 \ubcc0\ud654\uc2dc\ud0a4\uae30 \uc704\ud574 \uc778\ud504\ub77c\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc8fc\uc694 \uc13c\ud130\uc5d0 \ud604\uc9c0 \ud300\uc744 \uad6c\ucd95\ud568\uc73c\ub85c\uc368 \uc774\ub4e4 \uae30\uc5c5\uc740 \ud604\uc9c0 APAC \uc778\uc7ac\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ub354 \ub192\uc740 \uc218\uc900\uc758 \uace0\uac1d \ucc38\uc5ec\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>    5G \ubb34\uc120 \uae30\uc220\uc758 \ubc30\ud3ec \ubc0f \uac1c\ubc1c\uc740 \ub354 \ub9ce\uc740 \uc591\uc758 \ub370\uc774\ud130\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ub192\uc740 \uc6a9\ub7c9 \ub355\ubd84\uc5d0 IoT \ubc0f IT \uc544\uc6c3\uc18c\uc2f1 \ub3c4\uad6c \uac1c\ubc1c\uc5d0 \ud575\uc2ec\uc801\uc785\ub2c8\ub2e4. \ucd08\uace0\uc18d \uc18d\ub3c4\uc640 \uc9c0\uc5f0 \uc2dc\uac04\uc744 \uc904\uc5ec \ud63c\uc7a1\uc744 \ud574\uc18c\ud558\uace0 \uc804\uccb4 \uc2dc\uc2a4\ud15c\uc744 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4e4\uaca0\ub2e4\ub294 \uc57d\uc18d\uc744 \ud1b5\ud574 5G \uae30\uc220\uc740 \uae30\uc220 \uc9c0\uc6d0 \uc544\uc6c3\uc18c\uc2f1 \uc2dc\uc7a5\uc744 \ud06c\uac8c \ubcc0\ud654\uc2dc\ud0ac \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>    \uc911\uad6d, \uc778\ub3c4, \uc778\ub3c4\ub124\uc2dc\uc544, \ud544\ub9ac\ud540\uc740 \uc9c0\ub09c \uc218\uc2ed \ub144 \ub3d9\uc548 \uc8fc\uc694 \uae00\ub85c\ubc8c \uae30\uc5c5\uc5d0 \ucd5c\uace0\uc758 \ud5ec\ud504 \ub370\uc2a4\ud06c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ucd5c\uadfc \uc815\ubd80 \uc815\ucc45 \ubc0f \uad50\uc721\uc758 \ubcc0\ud654\ub85c \ud544\ub9ac\ud540, \ub9d0\ub808\uc774\uc2dc\uc544, \uc2f1\uac00\ud3ec\ub974 \ub4f1\uacfc \uac19\uc740 \uad6d\uac00\ub4e4\uc774 \uc544\uc6c3\uc18c\uc2f1 \ubd84\uc57c\uc758 \uc8fc\uc694 \uc2e0\ud765 \uc13c\ud130\ub4e4\uacfc \uacbd\uc7c1\ud558\uae30 \uc704\ud574 \ub098\uc11c\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uacbd\uc7c1 \ud658\uacbd<\/p>\n<p>\uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc2dc\uc7a5\uc740 \ud604\uc7ac \ub9ce\uc740 \ud50c\ub808\uc774\uc5b4\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc5b4 \ud30c\ud3b8\ud654\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uc8fc\uc694 \uc2dc\uc7a5 \ud50c\ub808\uc774\uc5b4\ub4e4\uc740 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\uc744 \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubd80 \uc800\uba85\ud55c \uae30\uc5c5\ub4e4\uc740 \uc2dc\uc7a5\uc5d0\uc11c\uc758 \uc785\uc9c0\ub97c \uac15\ud654\ud558\uae30 \uc704\ud574 \ud611\ub825 \uad00\uacc4\ub97c \ub9fa\uace0 \uac1c\ubc1c\ub3c4\uc0c1\uad6d\uc73c\ub85c \uae00\ub85c\ubc8c \uc785\uc9c0\ub97c \ud655\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc2dc\uc7a5\uc758 \uc8fc\uc694 \ud50c\ub808\uc774\uc5b4\ub85c\ub294 Accenture PLC, Collabera Inc., Tata Consultancy Services Limited, IBM Corporation, Aegis Plc (Essar) \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc \uc0b0\uc5c5 \ub3d9\ud5a5<\/p>\n<p>*   2022\ub144 7\uc6d4: Accenture\ub294 \uc778\ub3c4 \ucf54\uc784\ubc14\ud1a0\ub974\uc5d0 \ucca8\ub2e8 \uae30\uc220 \uc13c\ud130(ATCI)\ub97c \uc124\ub9bd\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc0c8\ub85c\uc6b4 \uc2dc\uc124\uc740 Accenture\uc758 \uae00\ub85c\ubc8c \ub51c\ub9ac\ubc84\ub9ac \ub124\ud2b8\uc6cc\ud06c\uc758 \uc77c\ud658\uc73c\ub85c, \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc0b0\uc5c5 \ubd84\uc57c\uc758 \uace0\uac1d\uc5d0\uac8c \ucd5c\ucca8\ub2e8 \uae30\uc220 \uc11c\ube44\uc2a4\ub97c \uac1c\ubc1c\ud558\uace0 \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub458 \uac83\uc785\ub2c8\ub2e4.<br \/>\n*   2022\ub144 5\uc6d4: HCL Technologies(HCL)\ub294 \uc870\uc9c1\uc758 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud604\ub300\ud654\ub97c \uac00\uc18d\ud654\ud558\uae30 \uc704\ud574 Kubernetes Migration Platform(KMP)\uc744 \ucd9c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. HCL KMP\ub294 Cloud Foundry \ubc0f \ub808\uac70\uc2dc \uc628\ud504\ub808\ubbf8\uc2a4 \ud658\uacbd\uc5d0\uc11c \ucd5c\uc2e0 Kubernetes \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc6cc\ud06c\ub85c\ub4dc\ub97c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc790\ub3d9\ud654\ub41c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. KMP\uc758 \uc548\uc815\uc801\uc774\uace0 \ubc18\ubcf5 \uac00\ub2a5\ud558\uba70 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \ubc29\ubc95\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \uc704\ud5d8\uc744 \uc904\uc774\uace0 \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc744 \ucd5c\ub300 120\ubc30 \ub354 \ube60\ub974\uace0 \uc801\uc740 \uc704\ud5d8\uc73c\ub85c \uc644\ub8cc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n*   2022\ub144 11\uc6d4: Infosys\uc758 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uad00\ub9ac \ubd80\ubb38\uc778 Infosys BPM\uc740 IBM\uacfc\uc758 \ud611\ub825\uc744 \ud1b5\ud574 \ud3f4\ub780\ub4dc\uc5d0 AI \ubc0f \uc790\ub3d9\ud654 \uc13c\ud130\ub97c \uac1c\uc124\ud558\uc5ec \uc804 \uc138\uacc4 \uae30\uc5c5\uc5d0 \ub514\uc9c0\ud138 \uc6b0\uc218\uc131\uc744 \uc81c\uacf5\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \uc774 \ubc1c\ud45c\ub294 Infosys BPM\uacfc IBM \uac04\uc758 2\ub144\uac04\uc758 \uc804\ub7b5\uc801 \ud611\ub825\uc744 \uac15\uc870\ud558\uba70, \uace0\uac1d\uc5d0\uac8c \uc131\uacf5\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \uc0c8\ub85c\uc6b4 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \ubc1c\uad74\ud558\uba70, \uace0\uac1d\uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c \ud601\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc194\ub8e8\uc158\uc744 \uac1c\ubc1c\ud560 \uac83\uc785\ub2c8\ub2e4.<br \/>\n*   2022\ub144 9\uc6d4: TCS\ub294 \ub3c5\uc77c Zurich Insurance\uc640\uc758 \ud611\ub825\uc744 \ud655\ub300\ud558\uc5ec TCS\ub97c Zurich\uc758 \uc0dd\uba85 \ubcf4\ud5d8 IT \uc804\ub9dd\uc744 \uc704\ud55c \uc720\uc77c\ud55c \uc804\ub7b5\uc801 IT \ud30c\ud2b8\ub108\ub85c \ud655\ub9bd\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 TCS\ub294 \ubcf4\ud5d8\uc0ac\uac00 \uc0dd\uba85 \ubcf4\ud5d8 \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 \ubaa8\ub4e0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud604\ub300\ud654, \uc804\ud658 \ubc0f \uad00\ub9ac\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c IT \ubc0f \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc120\ud558\uace0 \ud45c\uc900\ud654\ud558\uba70, \ud074\ub77c\uc6b0\ub4dc \ubc0f \ub514\uc9c0\ud138 \uae30\uc220 \ucc44\ud0dd\uc744 \uac00\uc18d\ud654\ud558\uace0, \ub300\uaddc\ubaa8 \uae30\uc220 \ubc0f \ub3c4\uba54\uc778 \ud601\uc2e0\uc744 \uc7a5\ub824\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ubcf8 \ubcf4\uace0\uc11c\ub294 \uae00\ub85c\ubc8c \uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uc2ec\uce35 \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub294 \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5\uc5d0 \uae30\uc220 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc81c3\uc790 \uac1c\uc778 \ub610\ub294 \uc870\uc9c1\uc744 \uace0\uc6a9\ud558\ub294 \uc544\uc6c3\uc18c\uc2f1 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uc758\ubbf8\ud558\uba70, \uc885\uc885 &#8216;\uac00\uc0c1 \ud5ec\ud504 \ub370\uc2a4\ud06c&#8217;\ub85c \ubd88\ub9bd\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc774\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4\ub098 \uc81c\ud488 \uc0ac\uc6a9 \uc911 \ubc1c\uc0dd\ud558\ub294 \ubb38\uc758\ub97c \ud574\uacb0\ud558\uace0 \ubb38\uc81c \ud574\uacb0 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5 \uaddc\ubaa8 \ubc0f \uc804\ub9dd \uce21\uba74\uc5d0\uc11c, \uae00\ub85c\ubc8c \uc18c\ube44\uc790 \uae30\uc220 \uc9c0\uc6d0 \uc11c\ube44\uc2a4 \uc2dc\uc7a5\uc740 2025\ub144\ubd80\ud130 2030\ub144\uae4c\uc9c0\uc758 \uc608\uce21 \uae30\uac04 \ub3d9\uc548 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960(CAGR) 7.3%\ub97c \uae30\ub85d\ud558\uba70 \uacac\uc870\ud55c \uc131\uc7a5\uc744 \ubcf4\uc77c \uac83\uc73c\ub85c \uc804\ub9dd\ub429\ub2c8\ub2e4. \ubcf8 \ubcf4\uace0\uc11c\ub294 2021\ub144\ubd80\ud130 2024\ub144\uae4c\uc9c0\uc758 \uacfc\uac70 \uc2dc\uc7a5 \uaddc\ubaa8\ub97c \ubd84\uc11d\ud558\uace0, 2025\ub144\ubd80\ud130 2030\ub144\uae4c\uc9c0\uc758 \uc2dc\uc7a5 \uaddc\ubaa8\ub97c \uc608\uce21\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5\uc758 \uc8fc\uc694 \ub3d9\uc778\uc73c\ub85c\ub294 \uc0b0\uc5c5 \uc804\ubc18\uc758 \uc790\ub3d9\ud654 \uc99d\uac00\uc640 \ub514\uc9c0\ud138 \uc804\ud658 \uac00\uc18d\ud654, \uadf8\ub9ac\uace0 \uc778\ub354\uc2a4\ud2b8\ub9ac 4.0 \uad00\ud589\uc758 \ud655\uc0b0\uc774 \uaf3d\ud799\ub2c8\ub2e4. \ubc18\uba74, \uc2dc\uac04 \ubc0f \ube44\uc6a9 \uc808\uac10\uc744 \uc704\ud574 \uae30\uc220 \uc9c0\uc6d0\uc758 \ud488\uc9c8\uc744 \ud0c0\ud611\ud560 \uac00\ub2a5\uc131\uc740 \uc2dc\uc7a5\uc758 \uc8fc\uc694 \uacfc\uc81c\ub85c \uc9c0\uc801\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5 \uc138\ubd84\ud654\ub294 \ud06c\uac8c \uc138 \uac00\uc9c0 \uae30\uc900\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4.<br \/>\n\uccab\uc9f8, \uc720\ud615\ubcc4\ub85c\ub294 \ud5ec\ud504 \ub370\uc2a4\ud06c(Help Desk)\uc640 \ucf5c\uc13c\ud130(Call Centre)\ub85c \uad6c\ubd84\ub429\ub2c8\ub2e4.<br \/>\n\ub458\uc9f8, \ucd5c\uc885 \uc0ac\uc6a9\uc790 \uc0b0\uc5c5\ubcc4\ub85c\ub294 IT \ubc0f \ud1b5\uc2e0, BFSI(\uc740\ud589, \uae08\uc735 \uc11c\ube44\uc2a4 \ubc0f \ubcf4\ud5d8), \uad50\uc721, \uc81c\uc870, \uc790\ub3d9\ucc28 \uc0b0\uc5c5\uc774 \uc8fc\uc694 \ubd80\ubb38\uc73c\ub85c \ud3ec\ud568\ub418\uba70, \uc774 \uc678\uc5d0\ub3c4 \uc219\ubc15, \uc81c\uc57d, \ubb3c\ub958 \ubc0f \uacf5\uae09\ub9dd, \uc804\uc790\uc0c1\uac70\ub798 \ub4f1 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\ub97c \ud3ec\uad04\ud569\ub2c8\ub2e4.<br \/>\n\uc14b\uc9f8, \uc9c0\uc5ed\ubcc4\ub85c\ub294 \ubd81\ubbf8, \uc720\ub7fd, \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591, \ub77c\ud2f4 \uc544\uba54\ub9ac\uce74, \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74\ub85c \uc138\ubd84\ud654\ub418\uc5b4 \uac01 \uc9c0\uc5ed\uc758 \uc2dc\uc7a5 \ub3d9\ud5a5\uc744 \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\uace0\uc11c\ub294 \uc2dc\uc7a5 \uac1c\uc694\uc640 \ud568\uaed8 \uc0b0\uc5c5 \uc774\ud574\uad00\uacc4\uc790 \ubd84\uc11d(\ubaa8\ub4c8 \ubc0f \uae30\ud0c0 \ud558\ub4dc\uc6e8\uc5b4 \uacf5\uae09\uc5c5\uccb4, \ud50c\ub7ab\ud3fc \uacf5\uae09\uc5c5\uccb4, \ub124\ud2b8\uc6cc\ud06c \uc81c\uacf5\uc5c5\uccb4, \ud1b5\ud569\uc5c5\uccb4, \ucd5c\uc885 \uc0ac\uc6a9\uc790 \ub4f1)\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c, \ud3ec\ud130\uc758 5\uac00\uc9c0 \uacbd\uc7c1 \uc694\uc778 \ubd84\uc11d(\uc2e0\uaddc \uc9c4\uc785\uc790\uc758 \uc704\ud611, \uad6c\ub9e4\uc790\/\uc18c\ube44\uc790\uc758 \uad50\uc12d\ub825, \uacf5\uae09\uc5c5\uccb4\uc758 \uad50\uc12d\ub825, \ub300\uccb4 \uc81c\ud488\uc758 \uc704\ud611, \uacbd\uc7c1 \uac15\ub3c4)\uc744 \ud1b5\ud574 \uc0b0\uc5c5\uc758 \ub9e4\ub825\ub3c4\ub97c \ud3c9\uac00\ud558\uba70, COVID-19 \ud32c\ub370\ubbf9\uc774 \uc0b0\uc5c5\uc5d0 \ubbf8\uce5c \uc601\ud5a5\uc5d0 \ub300\ud55c \uc2ec\uce35\uc801\uc778 \ud3c9\uac00\ub3c4 \ud3ec\ud568\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uc5ed\ubcc4 \uc131\uc7a5 \uce21\uba74\uc5d0\uc11c\ub294 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc774 \uc608\uce21 \uae30\uac04(2025-2030\ub144) \ub3d9\uc548 \uac00\uc7a5 \ub192\uc740 \uc5f0\ud3c9\uade0 \uc131\uc7a5\ub960\uc744 \uae30\ub85d\ud558\uba70 \ube60\ub974\uac8c \uc131\uc7a5\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\uacbd\uc7c1 \ud658\uacbd \ubd84\uc11d\uc5d0\uc11c\ub294 Accenture PLC, Collabera Inc., Tata Consultancy Services Limited, IBM Corporation, Aegis Plc (Essar) \ub4f1 \uc8fc\uc694 \uae30\uc5c5\ub4e4\uc758 \ud504\ub85c\ud544\uacfc \uc2dc\uc7a5 \ub0b4 \uc704\uce58\ub97c \ub2e4\ub8f9\ub2c8\ub2e4.<\/p>\n<p>\ubcf8 \ubcf4\uace0\uc11c\ub294 \uc5f0\uad6c \ubc29\ubc95\ub860, \uacbd\uc601\uc9c4 \uc694\uc57d, \uc2dc\uc7a5 \ub3d9\ud5a5, \ud22c\uc790 \ubd84\uc11d \ubc0f \uc2dc\uc7a5\uc758 \ubbf8\ub798\uc5d0 \ub300\ud55c \uc2ec\uce35\uc801\uc778 \ub0b4\uc6a9\uc744 \ub2f4\uace0 \uc788\uc5b4, \uc2dc\uc7a5 \ucc38\uc5ec\uc790\ub4e4\uc774 \uc804\ub7b5\uc801 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \ub370 \ud544\uc694\ud55c \ud3ec\uad04\uc801\uc778 \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-60468","post","type-post","status-publish","format-standard","hentry","category-market-reports"],"_links":{"self":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/60468"}],"collection":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/comments?post=60468"}],"version-history":[{"count":0,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/posts\/60468\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/media?parent=60468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/categories?post=60468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.globalresearch.co.kr\/insight\/wp-json\/wp\/v2\/tags?post=60468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}